AutoNation Toyota South Austin - Service Center

A NOTE FOR THE HIGHER MANAGEMENT AND CUSTOMERS. A NOTE FOR THE HIGHER MANAGEMENT AND CUSTOMERS: Exceptionally poor customer service. So I walked in for an oil change and Nathan (A service advisor) A NOTE FOR THE HIGHER MANAGEMENT AND CUSTOMERS: Exceptionally poor customer service. So I walked in for an oil change and Nathan (A service advisor) walked up to me to help me out. He gave me the wrong information at first about the pricing (Maybe commissioned service advisory) and then when he realized I knew what I was doing he backed off and changed his statement. I went ahead to verify the information he gave me and in the middle of the conversation I was having with another service advisor (Matt Roberts) he came up and told the Matt Roberts what he told me to avoid any discrepancies (everyone is included in this corruption including the general manager of the service department). Matt Roberts changed his mind and led me to the wrong direction again. Somehow I agreed to get it done through Matt roberts but in the middle of the paperwork he said you need the complimentary car wash as well as you want to apply the $10 coupon (that I searched online and brought in) in a disrespectful manner and also to degrade me. I assume the coupon and the car wash were for the customers to avail but it seemed otherwise at this dealership. I went back to the manager after this happened and explained him the whole situation (Nathan's and Matt Robert's) and in return he asked me if I wanted to get the service done or not. This made one point clear. It was neither Matt's nor Nathan's fault. It's the store manager who doesn't care about earning business or customer service. Maybe his manager is the same. I don't know how long the chain is but there definitely is a bad guy in the chain. P.s as I walked in the general manager's office he was calming down another customer who was pissed off because of customer service issue (From what I understand, no one took car of him/her when he/she pulled in to be taken care of). I think the Manager's only job is to pacify customers having issues with the service and the service advisor's only job is to make money for the dealership anyhow. I have never been disappointed on someone this much. This is not what TOYOTA/LEXUS stand for. The stand by their customers and their quality cars. This dealership should get some lessons from Sewell Lexus or any sewell dealership. Unfortunately, sewell doesn't have a location in Austin. More

Customer service I recently bought a Certified Toyota at a dealership in San Antonio. When the car got delivered I realized the the interior light was not working. C I recently bought a Certified Toyota at a dealership in San Antonio. When the car got delivered I realized the the interior light was not working. Closer inspection showed that the bulb was missing. So I had three choices 1] Return to San Antonio 2] Buy a bulb myself and replace 3] Visit this dealership and explain the problem. When I got to the dealership I initially talked to service person Mark Annabelli. He checked with another service person and they said they could not do anything. I asked Mark if you could ask a supervisor or manage if they could do anything. He then happily approached the service manager Keith Hennessy and explained the situation. After explaining they couldn't really do anything, he then reconsidered and told Mark to just take care of giving me a replacement bulb to install. My experience does not seem like so much of a big deal but these days customer centric service is not really a common thing. I would just like to say thanks to Mark and Keith for providing great customer service when they actually did not have to do anything. They did their dealership and Toyota right by acting in this way. Regards, Oscar More

Min 3 hour wait with appointment! Add extra charges Every time I take my truck in for my warranty services it takes them a minimum of three hours and that is with an appointment. This time they flat out Every time I take my truck in for my warranty services it takes them a minimum of three hours and that is with an appointment. This time they flat out ripped me off. When I dropped my truck off for a balance, rotate and alignment, I had pressure washed the tires the day before because it had been sunk in the mud, I told tony from the service department that if the tires needed further cleaning that I would do it myself. But instead they had or of their service guys clean them and charged me 400 dollars. Absolute con job More

Great Service I called in to set up an appointment to service my truck. The service advisor scheduled something for me within the week. My vehicle was ready when I I called in to set up an appointment to service my truck. The service advisor scheduled something for me within the week. My vehicle was ready when I came by the service center. More

Repairs/Service Had service for my compact car completed at this location. Service was quick. Ashley went above and beyond to help me out on repairs for my vehicle. Had service for my compact car completed at this location. Service was quick. Ashley went above and beyond to help me out on repairs for my vehicle. More

Above and Beyond Service On a huge, expensive repair needed two months after another dealership sold me my used car, these folks saved me money and time at every turn, helpin On a huge, expensive repair needed two months after another dealership sold me my used car, these folks saved me money and time at every turn, helping me solve what would have been an insurmountable repair, financially speaking. And though I didn't buy the car from them, they comped the oil change I also needed! They were friendly, knowledgeable and acted as my advocate through a tough process. More

Quick and Honest Experience Needed a minor repair, the first repair ever on my 2009 Toyota Prius. Had a bad tire sensor replaced. Got there early, and was home within 2 hrs. We a Needed a minor repair, the first repair ever on my 2009 Toyota Prius. Had a bad tire sensor replaced. Got there early, and was home within 2 hrs. We always come here for service. More

Poor Service Dept I brought my land cruiser to the service department for the 120k service that was a $1500 job. It was a simple service job that involved mostly fluid I brought my land cruiser to the service department for the 120k service that was a $1500 job. It was a simple service job that involved mostly fluid swaps and a spark plug change. I was promised to have it done in 1 day. When I went to pick it up, they were unable to complete the job. I gave them the chance to make it right and brought it back and was out my vehicle for another full day. Upon my return the second day, I had to wait for a full hour because they couldn't even find my keys or paperwork. Come to find out, the truck was parked all day and nobody touched it, despite me making an appointment and being assured it would be done. In addition, the service advisor ignored all my calls/messages during the day and hung up on my the one time he actually answered the phone. Since I already paid for the work in full, I was forced to bring the vehicle back a 3rd time where they gave me a free detail for the trouble. They were able to complete the work and all seemed well until I picked it up and saw their detailer tore my weather stripping. After a lengthy conversation with Keith, the service manager, i was promised they'd replace the part for free and he'd call me to schedule the install. That was 3 months ago and I've yet to hear anything. I've since moved all my business to Charles Maund toyota. Charles Maund has very friendly, and more importantly, competent service people. More

Bought Previa van from this dealer in '93. Drove it until 11 April 2011, at which time I finally had to give it up for dead with about 390,000 total miles. Service Reps have been outstanding, especial until 11 April 2011, at which time I finally had to give it up for dead with about 390,000 total miles. Service Reps have been outstanding, especially Steve Farber. Steve's work was a big reason we shopped primarily Toyota. The sales experience was managed by Walter Rozier with lots of information and very low/no pressure. Walter's suggestions, knowledge and willingness to resist closing the sale quickly led to a far better decision in terms of important features. One day prior to delivery, Walter agreed to upgrade to another non-stocked RAV4, which delayed closing an additional week. GREAT JOB!!! And my wife and I remain convinced that this particular vehicle/configuration and dealer were the best possible value choice. More

After purchasing a new Highlander the cargo mats had velcro tabs w/ sticky glue that would not dry. That was March18, 2004. It is now Oct 6, 2004 and the problem is still not resolved, even after waitin velcro tabs w/ sticky glue that would not dry. That was March18, 2004. It is now Oct 6, 2004 and the problem is still not resolved, even after waiting more than 3 hours at the dealership while getting my 5000 mi oil change on Aug 25th.<br>The service dept. stinks, the sales dept is great.<br>Kevin Bishop is the best sales person!<br>I asked to speak to the manager of the dealership and I kept being connected to the P.R. dept. I had already talked to them earlier.<br>I should have asked for the Japaness head honcho. Betty L Brendalen<br>361-287-3391 More