AutoNation Toyota Spokane Valley

Service was great and David was direct and upfront with us regarding costs. The only negative I have is the payment option. I wanted to put some down directly from my bank account and the rest on my Auto us regarding costs. The only negative I have is the payment option. I wanted to put some down directly from my bank account and the rest on my Autonation Credit Card. It was declined even though the expiration date was 2024 with zero balance. I ended up paying for the full cost from my bank acct. When I called Autonation upon arriving home, the lame excuse was that my income hadn't been updated. I updated our income and all was good. I don't think this is good customer service on Autonation's part. Dealer was great as always. More

Chief Kris Williams I had an excellent experience from start to finish. Appreciate Chief’s direct, clear and honest approach. Never felt like I was not being heard. From sales to delivery, I am very satis start to finish. Appreciate Chief’s direct, clear and honest approach. Never felt like I was not being heard. From sales to delivery, I am very satisfied with my experience. I will definitely work with Chief and the service team going forward. Great job! Go See Chief! More

Always professional and service department meets all your needs. Mr merkle in service dept is top notch no matter how busy they are he has very positive attitude. needs. Mr merkle in service dept is top notch no matter how busy they are he has very positive attitude. More

It's nice knowing the work done is done right and guaranteed. I'm notified is something needs attention. guaranteed. I'm notified is something needs attention. More

In for oil change. Now an extra charge for tire rotation, no vehicle inspection, used to be included. Will never use Auto Nation Toyota service again. Would have rated Now an extra charge for tire rotation, no vehicle inspection, used to be included. Will never use Auto Nation Toyota service again. Would have rated a zero but wouldn’t let me. More

My service experience has always been positive with the work completed when promised and the cost within the original estimate. work completed when promised and the cost within the original estimate. More

Toyota provided good service, the people were nice, and I love my new car. Thanks! love my new car. Thanks! More

Adam did a great job working for me to get a good price for our car sale. Adam was very good at keeping us informed of the entire process. He is a stand up guy! Thank you Adam! for our car sale. Adam was very good at keeping us informed of the entire process. He is a stand up guy! Thank you Adam! More

Very nice people to work with, made it a very smooth process purchasing a car. I felt confident that I bought a good reliable car! process purchasing a car. I felt confident that I bought a good reliable car! More

Our experience has been very disappointing. Promises, promises, promises. Very unprofessional. A week has gone by and the closing papers that were signed a week ago for a car we are buying Promises, promises, promises. Very unprofessional. A week has gone by and the closing papers that were signed a week ago for a car we are buying for our daughter- have still not been emailed to us. I believe this is actually against the law. Requested them at least 3 times since then - no response. The car (that had a small scrape they were having fixed) was promised a week ago and then promised again this Friday - still no car. Now it will be Monday??? Would NEVER recommend this dealership. Next time - we'll take a trip to Coeur d'Alene where we have always received excellent service. More