AutoNation Toyota Spokane Valley - Service Center

Jamie was great. My wife’s starter needed to replaced when she was 1500 miles from home. I worked with her over the phone and she was very helpful getting the parts s My wife’s starter needed to replaced when she was 1500 miles from home. I worked with her over the phone and she was very helpful getting the parts shipped in, the car towed and the vehicle repaired quickly. More

They did a great job on our Toyota truck. They quoted several services that we needed. We said go ahead and do the work. When we picked it up, they said a couple things were fine so they di They quoted several services that we needed. We said go ahead and do the work. When we picked it up, they said a couple things were fine so they didn’t do them. They could have taken advantage of us, but they were honest. I respect that! More

I have bought 3 Toyota vehicles from AutoNation in the past 16 years. I have always been treated respectfully and work has been completed as promised. The dealership is clean, employees are friendly/hel past 16 years. I have always been treated respectfully and work has been completed as promised. The dealership is clean, employees are friendly/helpful and my cars are in perfect working condition. Toyota Corporation would be better if the Toyota Care Program took into account when you have a vehicle with the synthetic oil that can go 10,000 miles before an oil change. I would have had 4 oil changes if I had regular oil, instead I got 2 oil changes. More

Great customer service and friendly. I get my regular service done and have never had any issues. I get my regular service done and have never had any issues. More

Matt does a great job. Fit me in even though they were really busy for my service. Fit me in even though they were really busy for my service. More

Autonation Toyota always does a great job servicing our trucks in a timely fashion Gets us in and out Thank you ! trucks in a timely fashion Gets us in and out Thank you ! More

Very proficient and professional; the service was friendly and quick. They had a nice area for sitting and waiting, including wifi. friendly and quick. They had a nice area for sitting and waiting, including wifi. More

Service staff greets you with “ How are you and how can we help you today”, very friendly team, very accommodating and provides the customer with updates, facility is kept very clean. Would recommend us we help you today”, very friendly team, very accommodating and provides the customer with updates, facility is kept very clean. Would recommend using this location for all service needs. Thank you More

When I made the appointment, I clearly indicated I wanted Toyota's recommended 40,000 mile maintenance plus replacing all 3 windshield wipers. After just a simple walkaround of the car, the service speciali Toyota's recommended 40,000 mile maintenance plus replacing all 3 windshield wipers. After just a simple walkaround of the car, the service specialist said I needed differential fluid changed, brake system flushed and fluid replaced, that my tires were at 2/32 and needed replacement, rear wiper needed replacement. Well first of all, I knew my tires were getting to where they needed replacement soon, but ALL were at 3/32+. Then I said I ONLY wanted recommended 40,000 maintenance, nothing more nothing less. He sort of argued saying he didn't know if or what I had done at 30,000 miles. I told him that I had all maintenance performed at that same place so they should have those records. Then he said 'so you only want an oil change'? I said the recommended Toyota maintenance also had rotate tires and yes, I wanted that as I had already scheduled. Then he said 'so you don't want wiper replaced'? I again told him I had already requested all 3 wipers to be replaced. When service was done, he was apologetic which is the only reason I am giving 2 stars vs the 1 star that is probably deserved. It just bugs me when service centers try to upsell you on things, even before performing an inspection on the vehicle (other than a simple walkaround). More

Good but had to wait over two hours for oil change. That is too long when you have a shedualed appointment. That is too long when you have a shedualed appointment. More