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AutoNation Toyota Spokane Valley - Service Center
Spokane Valley, WA
400 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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400 Reviews of AutoNation Toyota Spokane Valley - Service Center
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February 23, 2022
Normally I would give AutoNation Toyota a five star review. I am always pleased with service advisor I work with most often. However, my appointment yesterday resulted in an additional service for whic review. I am always pleased with service advisor I work with most often. However, my appointment yesterday resulted in an additional service for which I did not approve. The service performed was something called ‘Frigi-Fresh.’ When I went to retrieve my vehicle, I was immediately hit by an extremely toxic chemical fragrance. I returned to the service department to inquire on this fragrance and was told it was a spray used in the vents to prevent the smell of mildew. My wife and I are both chemically sensitive and this toxic spray has given me headaches for the past two days. We only have this one vehicle and I use it for my job as a courier. To be honest, I am livid right now. To have been exposed to this toxin without my consent is infuriating. Most people are unaware that there are hundreds of unidentified chemicals in every ‘fragrance’ out there (no matter what the product: laundry detergent, dryer sheets, plug-in air fresheners, perfumes or colognes) and being exposed to them causes your immune system to lower. I did pay for this service before knowing I was charged for it and when I returned home I contacted the service manager at Toyota who offered me a credit on my account. The bottom line is that the damage is done and apparently I just have to wait for the smell to dissipate. In the meantime, my wife cannot drive our car. My purpose in writing this review is to first, implore future customers who are chemically sensitive to please inform the service department of your medical issue BEFORE any service is performed and second, to inform the dealership of the toxins they are exposing to themselves and their paying customers. More
by Customer
Employees Worked With
Matt, Parnell
February 14, 2022
The service at the dealership was great, however I was not im[fessed with the cleanliness at this visit. I was there at the 8am opening and noticed brown spill pots on the side table in the waiting area. not im[fessed with the cleanliness at this visit. I was there at the 8am opening and noticed brown spill pots on the side table in the waiting area. There was also a bottle of water that was on another side table that hadn’t been put in the trash. The chairs in the seating area were worn in places where the black chair color had worn off the pi-I got and lots of white fabric underneath was visible. Not evidence of cleanliness care for customers or pride in the appearance of the dealership More
by robyngl51
Employees Worked With
Matt Keller
February 11, 2022
Great people. Poor accounting system requires Great people. Poor accounting system requires excessive time and paperwork for simple things. OK, I'll add words to get over the minimum require Great people. Poor accounting system requires excessive time and paperwork for simple things. OK, I'll add words to get over the minimum requirement to make this review acceptable-- just another example of the poor system requiring non-sensical inputs. More
by fbechtel
Employees Worked With
Dave in service and Mike in parts
February 08, 2022
Buying my new truck was effortless. The dealership worked hard to get me the type of truck I wanted. I just completed my 4th vehicle service & I was able to get quick appointment, with friendly efficient ser hard to get me the type of truck I wanted. I just completed my 4th vehicle service & I was able to get quick appointment, with friendly efficient service each time. My truck is the second vehicle my wife & I have boughten there, and we’ve returned each time to have a vehicles serviced there. More
by tedelbrock
Employees Worked With
Sorry. I don’t recall the service gentleman s name, but he provided 5 star, courteous service.
