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AutoNation Toyota Spokane Valley - Service Center

Spokane Valley, WA

4.2
400 Reviews

400 Reviews of AutoNation Toyota Spokane Valley - Service Center

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October 02, 2023

Dave was always helpful service tech. I have gone to Auto nation for a year and have had good service. The special really helped since we are retired. More

by rayfaithlimb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Oct 05, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Spokane Valley. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

September 30, 2023

I went to auto nation . My camera had a leaky rear strut. Everything was smooth, and they were incredibly experienced in. There was no problem they told me. I need to replac More

by kennethpinkus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ma
Oct 03, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

September 29, 2023

Staff were friendly but somewhat unprofessional at times. Brought in for service. I had to come back next day to have something fixed and was told it was my fault rather than take responsibility for them cau More

by tk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
IDK
Oct 01, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Spokane Valley. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 850-9359 to discuss what we can do to help.

September 28, 2023

I really appreciated the service rep who worked with me, I believe it was David Merkle. He was cheerful and made me feel very welcome. He did a lot of things to help me get discounts on various items. He ex More

by Ruth S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Oct 01, 2023 -

AutoNation Toyota Spokane Valley responded

Hi Ruth, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

September 26, 2023

Good service in shop, but challenging to get ahold of anyone by phone. Service writer was responsive and helpful, but service took longer than expected which was frustrating because I chose to wait. Will More

by CF
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Michael
Sep 26, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Spokane Valley. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 850-9359 -- we hope to hear from you soon.

September 25, 2023

Great service as always! I would not go anywhere else to have my Toyota serviced. More

by M Bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 27, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 25, 2023

The service representative was very helpful and listened and addressed my concerns, I am very thankful for his effort. More

by Isaac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 27, 2023 -

AutoNation Toyota Spokane Valley responded

Hi Isaac, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 23, 2023

There’s a reason my vehicles last so long. I have them serviced at AutoNation Spokane Valley when service is required because they just work on what is due for service. They also check anythin More

by patterbri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Keller
Sep 25, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 22, 2023

Satisfied with service for my 2009 Rav4 Limited. Requested Services: SDC Rear Differential Full-Syn - 96oz **Ask about our Protection Plan SDC Brake Fluid DOT 4 Service **Ask about our Protecti More

by carolkoehler2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Would have to look up names. Don't remember off the top of my head.
Sep 25, 2023 -

AutoNation Toyota Spokane Valley responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 20, 2023

Service tech did a poor job. Supposed to change oil with synthetic, but used conventional instead. Tires were rotated, but one hubcap was not put back on correctly, and almost ca More

by Ps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor - David Merkel. Service Technician - Jose
Sep 24, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Spokane Valley. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (509) 850-9359. We hope to hear from you.

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