AutoNation Toyota Tempe

I honestly can't beleive what happened. i dropped my vehicle off on Tuesday, Jan 31 at 8:30 (my appt time) and was told it will be about 3 hours. I told them I wasn't in any hurry. Th i dropped my vehicle off on Tuesday, Jan 31 at 8:30 (my appt time) and was told it will be about 3 hours. I told them I wasn't in any hurry. The next day though I hadn't gotten a call so I called to get a status. No one answered. Tried multiple times and finally got through to someone who said the phone and internet was down. I was asked who my service manager was and was given his phone number. I called the number and it rang and rang and there was no voicemail. The next day, I tried setting an appointment to ask for a call back to try to get a status on my car. The appointment I set was cancelled by the dealership! I was mad and had a direct email to an employee, so I emailed him and got defensive in his email response back to me. Finally a service tech calls and apologizes for the inconvenience, says the parts will arrive the next day (Friday) and I'll be able to pick up the vehicle on Friday. No one called me on Friday. On Saturday, I called and asked to speak to the manager and asked for a discount. The manager agreed to some discount, said the parts would be in on Monday. By Monday at noon, I was done and went to pick up the car - they had had it over a week. When I went to pick it up, they told me again the parts would arrive the next day. (supposedly). What an ordeal! I went without a vehicle for a whole week. Didn't even get the repairs done - it was too frustrating. More

Connor McKnight and Lorena helped me out greatly in the service department. You drive up and are immediately greeted by the greeters who get you with who is going to be helping you. Took only 1hr 25 mins f service department. You drive up and are immediately greeted by the greeters who get you with who is going to be helping you. Took only 1hr 25 mins for full service and inspection. When I got the vehicle I loved the printed detailed inspection on what I may need in the future/now. Never going anywhere else as long as I have a Toyota More

Gabe and Wade were amazing and fun to work with I will send all my friends and family here send all my friends and family here More

Brought my car in for oil change and was greeted rather quickly. Nice lounge to relax in while I wait. quickly. Nice lounge to relax in while I wait. More

Been looking for a hybrid for a while and Kasey helped me find a Camry Hybrid that perfectly fit my budget! Answered all of my questions and made it very quick! find a Camry Hybrid that perfectly fit my budget! Answered all of my questions and made it very quick! More

Service was timely and reasonably priced. My service advisor Rich was very helpful. Having a shuttle set was super helpful. My service advisor Rich was very helpful. Having a shuttle set was super helpful. More

Great customer service. Quick fast and helpful service. Nice and clean waiting area while your car is being serviced. Quick fast and helpful service. Nice and clean waiting area while your car is being serviced. More

Great place to do business with. Trust worthy . I will be returning for my service needs Chris m was wonderful Trust worthy . I will be returning for my service needs Chris m was wonderful More

I Was looking for an affordable car for my son. roman helped us to find a car which was reasonable price and very good condition. was very happy with our experience. would highly recommend him roman helped us to find a car which was reasonable price and very good condition. was very happy with our experience. would highly recommend him More