AutoNation Toyota Weston - Service Center

Jonathan in Service....simply AMAZING! I had been dealing with Toyota of Hollywood since June 12, 2017 about a fan blower that stopped working on my 2016 Toyota Tacoma. They assured me the I had been dealing with Toyota of Hollywood since June 12, 2017 about a fan blower that stopped working on my 2016 Toyota Tacoma. They assured me the part would be ordered that same day and would be ready the next day. I called Tuesday...Wednesday...Friday ...and again Monday of the following week everytime to find out the order had not come in and/or they just weren't returning my messages. I ended up taking my vehicle to Toyota in Weston where I was assisted by a nice young man, Service Advisor Jonathan V. He not only had the part ordered right away, but also detected a differential recall on the system, as well as replaced a bad battery and checked on my tire pressure. I dropped off my vehicle that day, the shuttle service dropped me off at home in Hollywood, and Jonathan called to give me an update the following day....on his day off!! Who does that in Florida?! He was very punctual and exact with his words...especially for someone (female) who doesnt understand much about vehicles...! Being that I moved from California where the customer is first and quality customer service is their number one priority, after bad dealings with Toyota of Hollywood, I really went in to Weston Toyota with no expectations...I WAS HANDSOMELY SURPRISED!!! I appreciate now that there are still people out there who want and are happy to go above and beyond for their customer and Jonathan did just that!! More

Poor Service I feel like I was part of a scam. While the order to have my tire repaired was being written up, my battery was "checked" as a courtesy. I was told I I feel like I was part of a scam. While the order to have my tire repaired was being written up, my battery was "checked" as a courtesy. I was told I needed a new battery. I mentioned that it seemed to me I had a battery put in not so long ago. I was told that it didn't show up in the computer. When I got home and checked my papers, I found that I had indeed bought a new battery from the dealership in May of 2016. If indeed it wasn't any good, although I had no trouble, it should have been pro-rated. I went in to have a flat fixed and came out owing $785. I got no response to my email and text messages. More

Service is terrible. Customer service is terrible I made a survey and they found out who had done it and I have been was treated terribly ever since. My car has been there four times and it still does I made a survey and they found out who had done it and I have been was treated terribly ever since. My car has been there four times and it still does not work well. I recommend that you use the 441 site as they treat their customers very good. I know I have been there. I believe that they don't need to treat people good because they have enough customers. Guys this is not Maroone anymore, they don't care anymore. Unless you want to be blackballed do not write a survey. I don't think they want to know. More

Service department stinks!! I've purchased three vehicles from this dealership and was going to purchase another in January, however customer service has really gone down. First I've purchased three vehicles from this dealership and was going to purchase another in January, however customer service has really gone down. First off, I stood for over 15 minutes before anyone even acknowledged me. This was my second visit where I've made appointments, only to be told that the service advisor was not there when I arrived. Then to top it off, the advisor that I did get informed me that it was too late for the mechanics to look at my vehicle. Mind you, when I made my appointment earlier that day, I specifically told the receptionist what service I needed, and was told that 3:45 PM would be fine. This place really needs to get there act together. I will be taking my business elsewhere. More

SERVICE FOR BAD BATTERY YORLIAN SANTIESTEBAN: GREAT EXPERIENCE. VERY PLEASANT, POLITE, AND EXPLAINED WHAT WOULD BE DONE, AND APPROXIMATE TIME. EVERYTHING WAS RIGHT ON. THA YORLIAN SANTIESTEBAN: GREAT EXPERIENCE. VERY PLEASANT, POLITE, AND EXPLAINED WHAT WOULD BE DONE, AND APPROXIMATE TIME. EVERYTHING WAS RIGHT ON. THANK YOU. SEE YOU NEXT TIME. More

Great Service Experience Michael Juan I have been taking my 2015 Camry to this dealership for warranty maintenance. Each time my service person has been Michael Juan. I have had a great I have been taking my 2015 Camry to this dealership for warranty maintenance. Each time my service person has been Michael Juan. I have had a great experience each time I have taken the car in. Extremely friendly, knowledgeable, and courteous. He is quite an asset to the service department. Thank you for the great service Michael! Pat Potenza More

Had a service emergency caused by error from another dealership, I was visiting this are and this was the nearest dealership; excellent service to resolve the problem. dealership, I was visiting this are and this was the nearest dealership; excellent service to resolve the problem. More

I have giving Maroone Toyota located at Weston Road an excellent rating because the person who assist me was a great professional, very attentive and helpful thru all the process of buying a new car; look excellent rating because the person who assist me was a great professional, very attentive and helpful thru all the process of buying a new car; looking always for solutions. An excellent professional as well as the person who took care of the financing matter. More

Because I was given great service and things got done quickly and correctly. They replaced the neutral safety switch and that corrected the problem. Thank you quickly and correctly. They replaced the neutral safety switch and that corrected the problem. Thank you More