AutoNation Toyota Weston - Service Center
Davie, FL
1,692 Reviews of AutoNation Toyota Weston - Service Center
Everything was fine until paying after service was completed. There was a problem with the credit card reader. It was very slow and kept locking up. The cashier said it would be fine. When I left, completed. There was a problem with the credit card reader. It was very slow and kept locking up. The cashier said it would be fine. When I left, the reader screen was locked up with my bill displayed and she was trying to restart the system. When I got home, I was surprised to see two separate emailed credit card receipts for the same amount, posted several minutes apart. I immediately called the dealership and was told someone would call me back. No one did. I called again on Monday, 3 days later, and was again told someone would call me back. Again no one did. I checked with the credit card company and discovered that I was indeed billed twice for the same service, but that one of the charges had been credited back. Someone should have called me back to acknowledge there was a problem and that it had been fixed. It would have saved me several days worry and frustration since the double charge was for a significant amount of money. A simple email or text would have been fine. I was very disappointed in the quality of customer service provided by the billing department. More
I go to a lot of dealer's and Autonation Toyota of Weston was absolutely great! Everything clean and in order. But the best was my specialist in the service Dept Mr Rashan Seeram ! The best, super kn Weston was absolutely great! Everything clean and in order. But the best was my specialist in the service Dept Mr Rashan Seeram ! The best, super knowledgeable, efficient, honest and energetic guy out there ! Super professional from the beginning to the end and had my car perfect and ready in couple of hours! The person to see for your service needs! Thanks Rashan ! And thanks Autonation Toyota of Weston to bring into your team Rashan as a customer service representative More