AutoNation Toyota Winter Park

tHE SERVICE ADVISER WAS VERY NICE AND BECOUSE IT WAS TAKING SO LONG FOR A ALIGHMENT, BECOUSE OF OTHER ISSUES WITH THEIR EQUIPMENT, HE WAS ABLE TO OFFER ME A RENTAL FOR THE DAY NO CHARGE. I LOVE THE WAI TAKING SO LONG FOR A ALIGHMENT, BECOUSE OF OTHER ISSUES WITH THEIR EQUIPMENT, HE WAS ABLE TO OFFER ME A RENTAL FOR THE DAY NO CHARGE. I LOVE THE WAITING AREA AND THE THEATER ROOM. More

They were extremely quick to my scheduled time once I got in. It stays considerably busy there and I’ve been twice already. I generally just go to get my tires rotated along with an oil change. I was in and in. It stays considerably busy there and I’ve been twice already. I generally just go to get my tires rotated along with an oil change. I was in and out in 45 minutes. More

Good and fast. Sometimes lack of conversation. Overall definitely a great dealership to go to Sometimes lack of conversation. Overall definitely a great dealership to go to More

Wonderful and friendly service. Family cars kept in top notch shape! We are very satisfied. Family cars kept in top notch shape! We are very satisfied. More

Very good service will be returning next time. Everyone was very kind and helpful. Thank you Everyone was very kind and helpful. Thank you More

The customer service is great. My sales person was very kind and patient with all my questions. My sales person was very kind and patient with all my questions. More

I've been a loyal customer for many years. The customer service experience has always been wonderful. This time it was not pleasant. The guy who took care of me yesterday did not explained an The customer service experience has always been wonderful. This time it was not pleasant. The guy who took care of me yesterday did not explained anything. Didn't go and get me. Mind you I told him to please get me since I just had surgery and walking was a little difficult. The last rep I had was Ezra and his customer service was always a 10+. He would explain everything and get me. It seems like the company is not focusing on customer service anymore and just making money. The guy Nick that had a white shirt explained everything to me but at the end of the day it was not a good experience. Very disappointed how the customer service is going down hill for this company. I know I need new tires and supposedly they said everything was good. On tip of that I came to my scheduled appt a little early and I still got in late and had to wait a long time. Why do they offer appointments when they can't keep up with them. They should have a lane for scheduled appointments and the other lane for drive ins. Will I go again? Not sure. I am thinking of finding another dealer ship with better customer service. I'm all about customer service. More

Awesome customer service, the customer service team is amazing and really explains everything regarding my service. amazing and really explains everything regarding my service. More

I set an appointment four days before coming. I came to AutoNation for a service and got there ten minutes before my appointment. There were only two cars in the service area. As soon as I pulled I came to AutoNation for a service and got there ten minutes before my appointment. There were only two cars in the service area. As soon as I pulled up, an employee came up, checked my VIN and asked for my appointment details. He said he would be right back and didn't come back for twenty minutes. A different employee came up and asked for my information again. After finally checking in my car, I was informed that it would be about three hours for an oil change and an rotation. Asked for the shuttle service as I had requested it in my appointment details. Was informed that the shuttle was across town and it could take a bit and I said I didn't mind waiting. During the duration of the 2 and a half hour car appointment, the shuttle service never came back. The service for an oil change and rotation was also ~$130. I asked about how that total came about and I understand labor and parts, but $13 in miscellaneous fees for this kind of service seemed a bit extreme. I also noticed that items that I had stored in some areas were moved around, gone through and left out. This dealership experience was awful and seemed sketchy as a whole. Will not return and highly not recommend. The employees I worked with were nice, but it is frustrating about the shuttle service, cost with no explanation and length of service. Also upon getting the car back, other dealerships would typically clean the outside if not even a vacuum of the inside but not even a wash to the outside was done. More

Ive bought my rav 4 here it was hassle free, im new here in USA which makes it different from others ive been. Then ive got my 6 months maintenance again a hassle free, efficient staff and a quick work was in USA which makes it different from others ive been. Then ive got my 6 months maintenance again a hassle free, efficient staff and a quick work was done. Thanks to all staff of toyota auto nayin winter park. Happy that my family and i been here More