AutoNation Toyota Winter Park

For me, it is the only dealer that gave me the best service. Mario and Santos were very efficient and kind in helping us find the best option to purchase a vehicle. service. Mario and Santos were very efficient and kind in helping us find the best option to purchase a vehicle. More

Very fast and gentle service, Reinaldo has always gave us a great service, very gentle and precise. The sales manager Danilo was also helpful. a great service, very gentle and precise. The sales manager Danilo was also helpful. More

I came to dealership to lease as per advertisement, wanted a $220 per month deal, to later find out, its not as advertised because depends on you credit and its a $10K down payment with a higher month wanted a $220 per month deal, to later find out, its not as advertised because depends on you credit and its a $10K down payment with a higher monthly payment. (They did provide alot of scenarios, and explained more about leasing: I was not happy with monthly payments and down payments-too high). I was not planning to buy a car, so I did not come prepared and ask about one in the lot that had a good amount of amenities. My first visit it was one price upon returning the same day it was another price. So this is my complaint: There was no paper work or invoice produced in front of me and explained line by line. It was basically verbally, and when I wanted to purchase warranty, it was the representatives suggesting what is best for me, instead of showing me charts and pricing and let me decide, which I demanded to see. He obliged. And again was making the choices for me when he produced the charts with pricing. I hated the walking back and forth to some place; and took a long time to return to me in which I don't remember what I requested or talked about. There was alot of walking back and forth. Did not warm the seat at all. Also a relative of mine was there asking about a vehicle to see if he would purchase, they did acknowledge him but did nothing to show him a car. So I don't know if this is the culture of this dealership, to walk back and forth and not make the client comfortable by showing and telling them details and options and letting the consumer choose what they want. It was not smooth, I was not confident about this purchase ( I needed a car ASAP), I was surprised my relative was not taken care, could have made a possible sale. So the process is the main complaint that affected the rating for customer service but I must say, that both gentlemen were professional, friendly courteous, no complaints in that area but the process. I hope not to have an issue in the future for service on the car, I should not be paying for service until 45K miles. I hope I got all the information I needed. This is my first time buying a foreign car, I am pleasantly surprised with Toyota. I am liking my car, I was not in love with it, it is growing on me. Again no ill will towards the representatives, you are dealing with someone that like things in writing, understanding and likes to be thorough. More

Austin (sales) and Alex in finance were 5stars. They took their time explaining all options of buying and financing a new car. Already referred a few friends. Thanks!!!! They took their time explaining all options of buying and financing a new car. Already referred a few friends. Thanks!!!! More

I buy toyota highlander 2022 belal was a nice guy i really appreciate him for helping me really appreciate him for helping me More

Rommy was amazing, although it took two trips to fix my car. Rommy was very helpful and understanding. I appreciate that he was able to help me as quickly as possible! car. Rommy was very helpful and understanding. I appreciate that he was able to help me as quickly as possible! More

Everything was excellent! The waiting time, the customer attention, the finance lady Tonia and the sales guy Argenis Gonzales. Extremely satisfied with my experience. Thanks g The waiting time, the customer attention, the finance lady Tonia and the sales guy Argenis Gonzales. Extremely satisfied with my experience. Thanks guys! More

A mi carro no le pusieron el sello de la próxima visita para el mantenimiento para el mantenimiento More

My experience with Auto Nation Winter Park has always been good until Aug 26, 2022. I scheduled an appt for 1:00 for a 30K service and didn't get out of there until almost 4:00. Apparently there were o been good until Aug 26, 2022. I scheduled an appt for 1:00 for a 30K service and didn't get out of there until almost 4:00. Apparently there were over 300 services scheduled for that day which is ridiculous and inconvenient for people that wait for their vehicle. My service advisor, Japhet was very professional and apologetic over the issues. More

brought my car at the winter park dealership in 2016, no problems to this day. Only had oil changes. The service people are very nice and informative. Waiting areas and bathrooms clean. I always feel com problems to this day. Only had oil changes. The service people are very nice and informative. Waiting areas and bathrooms clean. I always feel comfortable going this dealership. More