AutoNation Toyota Winter Park

Great customer service Be sure to check EVERYTHING before you purchase. Turns out I had to pay the $50 deductible to fix the "radio" (camera, Bluetooth, radio) unit, even th Be sure to check EVERYTHING before you purchase. Turns out I had to pay the $50 deductible to fix the "radio" (camera, Bluetooth, radio) unit, even though I purchased the car, noticed the issue, and called them within 48 hours... More

Awesome...courtiouse. Mr.santos in toyota autonation took his time to tell me about my car and was very polite .thank u.and of course i Love my car... Mr.santos in toyota autonation took his time to tell me about my car and was very polite .thank u.and of course i Love my car... More

Great experience Radames Camacho did a great job in offering me arrived and getting time to and back from work. His assistance And Service was top notch! Radames Camacho did a great job in offering me arrived and getting time to and back from work. His assistance And Service was top notch! More

Service Received great service concerning a battery problem on our Prius. Trent handled my problem which turned out to be a loose connection . Very pleased Received great service concerning a battery problem on our Prius. Trent handled my problem which turned out to be a loose connection . Very pleased with the prompt service. More

Wonderful service by Rommy My mechanic was Rommy Smeir. Fantastic guy, really fantastic, But I thought he was going to be arrested when he handed me a FREE 2016 RAVA suv for 3 My mechanic was Rommy Smeir. Fantastic guy, really fantastic, But I thought he was going to be arrested when he handed me a FREE 2016 RAVA suv for 3 days while my Camry was being repaired. Great car, but three days, no charge ?! PS He installed a brand new dash board . . . no charge. And he was very polite, very friendly. I only have one recommendation to make: PLEASE give Rommy a raise. Bob Drean More

Great buying experience We bought a certified pre-owned Highlander from Samy. He kept us up to date and informed through the sale. Process was smooth and we are happy custome We bought a certified pre-owned Highlander from Samy. He kept us up to date and informed through the sale. Process was smooth and we are happy customers. Would certainly recommend More

Very bad experience If this is not the most frustrating journey ever. Came back (had an appointment) for the service and radio issue (ongoing for 3 months) and when I too If this is not the most frustrating journey ever. Came back (had an appointment) for the service and radio issue (ongoing for 3 months) and when I took over the car, I noticed that they probably did not change the oil!! The sticker was not changed, but why should I have to worry if it just the sticker that was not replaced. So I called back after few minutes and since it was few minutes over 7pm rep told me that the service has left for the day and that they will call me in the morning. Means, I would have to drive back AGAIN! The same service advisor. They did washed my car and did a nice job with the inside of the car, but the overall experience swiped away all the extra steps they were trying to do .... Had a very bad experience with the service department. Came in to replace the radio that was under factory warranty still. I was told that they have to order the part and will follow up with me once they get the part. After one month I called myself to follow up and phone rep told me that my service rep is off and will call me once he gets back. No call. Followed again after a week or two (was making sure that I do not call same day in the week) and guess what, my advisor was 'off' again. After 2 months since the first follow up I called again, I explained all the unsuccessful follow ups. The rep 'was truly sorry' as all reps are trained, however, they were trying to connect me with the parts department. The transfer failed so I was told again that they will leave a note and somebody will call me back. No call received in the following days. So, I called again and explain all and was finally transferred to the service department. I explained all the glitches and time frames to the service rep, he quickly checked with the parts dep. if the radio came in and explained to me that the part came in on time and because, I was not contacted!! (Imagine how often I called in) they had to send the part back, because the s. number or sth expires after some time if the radio is not installed and it had to be sent back. As you can assume, I had to schedule and come in again to repeat the procedure and once the radio comes in again, I could only hope they would call me. Pretty frustrating, and unprofessional. Delete review More

I had an issue with them, but they fixed it Overall I'm happy with the end result. To future car buyers, read the contract very carefully and don't rush into signing anything. The staff here is Overall I'm happy with the end result. To future car buyers, read the contract very carefully and don't rush into signing anything. The staff here is very helpful and responsive. More

Liars and con artists They agree to a price only to slip fees into the contract afterward. I called about these mysterious fees and was just told more lies. Stay away fro They agree to a price only to slip fees into the contract afterward. I called about these mysterious fees and was just told more lies. Stay away from these crooks! More

AMAZING Customer Service @ The Service Center!!! Think “excellent service” and Stewart Burzee, Service Manager at AutoNation Toyota Winter Park comes immediately to mind! The two are synonymous! Ste Think “excellent service” and Stewart Burzee, Service Manager at AutoNation Toyota Winter Park comes immediately to mind! The two are synonymous! Stewart personifies graciousness and consistency, always greeting us with a warm smile and attending to our needs and any maintenance concerns in a timely, responsive matter, despite his heavy work demands and hectic schedule, and we don’t even drive a Toyota! We rely on Stewart to provide our maintenance care for both our Lexus RX350 and Audi SUV. He is very knowledgeable in various models and never steers us in the wrong direction! He and his team (Joe Fortier, Asst. Service Manager and Oscar Luna, Master Asst. Service Manager) are like extended family and work hard to provide timely service, while never compromising the safety and reliability of our vehicles. We no longer take our vehicles anywhere else for service and highly recommend AutoNation Toyota in Winter Park for your all of your maintenance needs! More