AutoNation Toyota Winter Park

I went to Courtesy Toyota (Semoran, Orlando FL) to do the 30,000 miles service to my Toyota Venza. I was surprised in a good way because although I arrived to make an appointment, Jason told me that I could 30,000 miles service to my Toyota Venza. I was surprised in a good way because although I arrived to make an appointment, Jason told me that I could have my car serviced at that moment. Because the 30,000 service is longer the usual, I was offered a lift home. I already used all service coupons but got good pricing and discounts on what was performed that day. The only negative thing I have to say is that the car didn't get a wash as usual it does. More

My Experience in the last 5 years of which I have purchased 3 Vehicles from this facility has been nothing short of OUTSTANDING, but that is limited to the Sales representatives. The first time I pur purchased 3 Vehicles from this facility has been nothing short of OUTSTANDING, but that is limited to the Sales representatives. The first time I purchased (2) Vehicles in one day from Mr. Fred Robinson, which is not a manager at this facility. Although negotiations were tough, Mr. Robinson found a unique way to seal the deal. For that Mr. Robinson, I have returned for more business. AutoNation should hire more individuals like this man, as he is an exceptional leader, closer and makes you feel like he's buying the car and looks out for you although he works for the dealership. This was crucial in the fact that I bought 2 cars, in the same day from this man. A true salesman and exceptional employee. I returned to buy a new Prius that my wife had racked up 100k mile on recently. Initially, there seemed to not be a possibility in a deal even being considered, but.....Mr. Michael Miller thought otherwise. He analyzed every detail of my trade and explained the trade in process. Mr. Miller is probably the BEST salesman I encountered, as he tailored his approach to my mindset and feelings. He understood were I was and worked diligently on working on a deal that was perceived to come across abrasive because of trade-in allowance. He simply worked magic, while working with the trade-in dept. in an order to work out a deal. I have worked with 2 outstanding individuals at AutoNation Toyota at the Winter Park Facility and have been nothing short of COMPLETELY SATISFIED with Mr. Fred Robinson's and Mr. Michael Millers performance and professionalism. I would highly encourage AutoNation Toyota to hire more employees of this caliber as their business would simply do more business! That my friends, IS FACT!!! Now, to address the "we owe you" aspect of the deal. We were able to secure a deal because of the ingenuity of Mr. Miller by means of adding the heated seats option to the new Prius to solidify the deal. I mad it VERY CLEAR and was assured that FACTORY HEATED SEATS were going to be installed at a later time and I was called by a service representative Mr. Juan Mancayo for an appointment. I dropped off my vehicle and was provided a rental for the time day, so that this "I owe you" would be completed. When I arrived back the next day, I was greated by Mr. Macayo and showed the vehicle. I was IMMEDIATELY UPSET. First, one of the headrests, where missing! Really? Next, the heated seats where aftermarket and the switches where mounted on the side of the seats where you couldn't see them. "LED lit, heated set lights w/ 2 function options, mounted whereas you would need to stop the car, open the door to even see what setting you where on! COMPLETELY UNACCEPTABLE!!! I then was met with "well sir, that is the way they come", while looking at the factory unused blowout faceplate where TOYOTA would install the heated seats switch directly under the instruments cluster, center of the vehicle. WOW. As an Electrical Engineer of which working at Lockheed Martin for over 11 years, I felt very, very insulted. I asked for the switch and stated that I, "I'll take the switch and do it myself, just give me the switch". Was then told that "we can't do that", "that is the way it comes". "Since you didn't purchase the car with the option, that is the kit we had to put in". Such BS!! I intern asked this...."so, when a customer comes in with heated seats that need repair; You guys have to put aftermarket parts in order to repair the car and change the configuration of the car?". After the insult, I ended the conversation and talked with the Service Manager that "DID WHAT WAS RIGHT". I give the Sales Staff 5 stars, Service Advisor a 1 Star, and that's for coming up with a reason that would be believable to anyone that didn't know better. Please, I welcome calls to discuss this in detail!. Damian 407-970-8976 More

One major think I always look is the customer service skills, so far Ozzie and cashier departments meet all skills with 100%. Ozzie would explain everything that is need it in details that are easy to un skills, so far Ozzie and cashier departments meet all skills with 100%. Ozzie would explain everything that is need it in details that are easy to understand and affordable. Should you have any concerns please don't hesitate to contact me. thanks, Maria More

The guys took real good care of me and as well as the girls in the rental office... my truck is almost like brand new for s 2007 Tundra. girls in the rental office... my truck is almost like brand new for s 2007 Tundra. More

I like courtsey toyota they are always professional and friendly. They know my car better than I do and I like that. Thank you Jason Rubel. friendly. They know my car better than I do and I like that. Thank you Jason Rubel. More

Everything went well. I was greeted promptly. Jason Rubel, my service advisor, did an excellent job. Service was done quickly and correctly. All in all a very pleasant visit. Rubel, my service advisor, did an excellent job. Service was done quickly and correctly. All in all a very pleasant visit. More

Right from the drive thru station this was a great service visit. Ozzie was very friendly and informative. the waiting area is clean and set up with a lot of sitting options. service visit. Ozzie was very friendly and informative. the waiting area is clean and set up with a lot of sitting options. More

Osvaldo was very helpful and guide me through the whole process. I went for my 25k service and he realized that my tires were not in good conditions, he said I could hold on until next service and to keep process. I went for my 25k service and he realized that my tires were not in good conditions, he said I could hold on until next service and to keep in mind that they will match any lower price for the tires. He didn't lie, I got a lower price from Costco and with his help and patience my car is driving again like new. I will most definitely recommend Mr. Ozzie to my friends and family More

My car (Sienna purchased from you a few months ago) said "maintenance required" so I assumed it was time for an oil change..your staff gave me a same day appointment. I was greeted immediately and Ozzie to "maintenance required" so I assumed it was time for an oil change..your staff gave me a same day appointment. I was greeted immediately and Ozzie took wonderful care of us. I had my 2 kids in tow so your facility equipped with snacks/tv/play was like a dream come true. Ozzie could not have been a better representation of your company. I felt like an appreciated customer. He was so gracious, accomodating and kept us informed. Our wait ended up being shorter than the estimated time and he explained to me that we have synthetic oil so it wasn't time for oil changed but informed me about our tires needing to be rotated. It was the best customer service experience I can remember, you are running things wonderfully and Ozzie is a stellar employee. Thank you!! Hollie Heatherley Mariniello More