AutoNation USA Henderson

Do yourself a favor and do not buy from this unethical dealership. I should’ve ended the deal when communication was nonexistent. I inquired about a vehicle from their website and the salesman gave me dealership. I should’ve ended the deal when communication was nonexistent. I inquired about a vehicle from their website and the salesman gave me some info and said it needed a couple repairs. As soon as I told him I’d take the vehicle as long as it was repaired, communication became zero. I had to call and get the run around. For some reason the failed to realize it wasn’t that the repair was taking longer than they quoted(by 2 weeks) it was that they could not communicate or call me back when the promised to at times they specified! They also say the GM is out on medical leave so i would love to talk to the regional manager, owner, someone with authority. I have this well documented with text messages, pictures, names and dates. This was a dropped ball every step of the way and I truly believe someone needs to know what’s going on here. I feel like having talked to several employees here that things are in disarray. The service manager and salesman assure me there’s nothing wrong with the vehicle, they do very thorough 100 something point inspections. Fast forward to the repair being done. I fly to Vegas, make it to the dealership. The truck is a bit dirty inside and out but I’m not too picky. There was some type of pill on the backseat floor. The antenna was broken and in the backseat. I take a look under the vehicle and immediately notice there’s a very obvious oil leak. Not like there’s a little oil seeping, but actual dripping wet covered in oil. I didn’t even get to look at the truck for more than 20 minutes (test drive included). I would've easily overlooked everything as wear and tear except the dripping oil even though they weren’t as transparent as they claimed. The salesman thought they could probably just have my local autonation USA cover it and they’d write me up something, I can’t recall the term, ‘will’ letter? We go inside and the used sales manager Alhondra, has no sympathy for someone that just flew in to look at this vehicle. She says it’s as/is because it’s used and vehicles leak. Her or her coworkers justification was that her and her husbands vehicles leak. Not willing to stretch the return period so I can get it looked at. Not willing to let me have my local Autonation USA look at it. She essentially says take it as is or move on. Here I am flying in with a check to buy a 50k vehicle and can’t get half of an apology. Even the salesmen looks baffled. They even told me to buy an extended warranty and have them repair it. Extended warranties normally don’t cover pre-existing issues.. This was shady and unethical. Heck even an ounce of effort would’ve pushed this sale through as I was desperate and needed to get back home. Literally almost anything would’ve helped me purchase this vehicle and go about my way. There was zero effort. Just “used cars leak oil”. It’s truly a shame and I’m baffled beyond belief at the treatment from beginning to end. Now I’m out time, money for a flight, a temp tag and gas, my financing has to get cancelled. It’s the principal of a very obvious dripping oil leak and you guys saying you inspect the vehicle. Service manager assured me it was ready to go, no leaks. After I told her they needed to do something about me getting a rental car home there was some back and forth and she agreed to reimburse me for a 74$ rental car. As a positive, I’ll note when I told the finance manager I’d no longer work with my non communicative salesman Justin. Demyjay took over and had outstanding communication. More

Purchased this car 12/23 drove home (8 hours away) and for a few weeks drove it waiting to get into service near home on a "WE OWE" meaning autonation fixes it. Now a month later my car is still in the for a few weeks drove it waiting to get into service near home on a "WE OWE" meaning autonation fixes it. Now a month later my car is still in the shop and they will not return calls they will not authorize the shop to fix my car even though the repair is clearly stated on the document. So most likely option is to pay several thousand out of pocket and then have to sue them. Avoid the hassle do not BUY from AUTONATION they have no integrity. Worst dealer experience ever. More