AutoNation USA Houston

On 06/05/2024 I bought a truck which during the test drive some alarms went on on the dashboard, the sales manager promised to carry out the due review and solve the problem, on 05/06/2024 I went to the drive some alarms went on on the dashboard, the sales manager promised to carry out the due review and solve the problem, on 05/06/2024 I went to the tomorrow and given that the repair would take 2 to 3 days, I took the option of another truck for which I paid an additional since its value was higher than the previous truck, on 05/08/2024 I approached him and indicated that the truck received I didn't like it since it didn't meet what I wanted to buy, so I decided to exchange it for the first truck assuming it would be ready. The manager accepted the change but when he tried to give me the initial truck, they couldn't find it at the dealer's facilities, so They were not able to make the change, to which the manager through the seller told me that they would make the change the next day, from there it has been a wait until today 05/16/2024 the initial truck is currently under repair, pay for a truck that I cannot use and in 2 days the first payment of my installment is approaching and even without using my truck, today 05/16/2024 in view of the fact that the truck is still under repair, I sent the option of another truck that is in stock to take that one, I hope you will help me with the delivery as soon as possible since I bought the truck to be able to transport myself to my work and in all these days I have had difficulties transporting myself. I hope some manager shows up and finally gives me a concrete solution. More

Xu was a lifesaver when I was going through the process of buying a car. I was a very anxious first time buyer. Xu was extremely patient and helpful, especially because I didn't know what half of the docum of buying a car. I was a very anxious first time buyer. Xu was extremely patient and helpful, especially because I didn't know what half of the documents he needed were. More

Issac Mills our sales consultant was very helpful and professional. The whole sales experience was unexpectedly pleasant and took less than an hour. The selection and quality was excellent and could have professional. The whole sales experience was unexpectedly pleasant and took less than an hour. The selection and quality was excellent and could have purchased several cars if we could afford it. More

My salesman Rene Sanchez made the whole car buying experience awesome. He went above and beyond to make sure I left happy. experience awesome. He went above and beyond to make sure I left happy. More

I cant say enough good things! I delt with several lovely people but my main dude, Xu Pan, is out of this world GREAT! Thank you so much! New Benz, who dis?! I delt with several lovely people but my main dude, Xu Pan, is out of this world GREAT! Thank you so much! New Benz, who dis?! More

Johnathan was awesome & he actually cared he's the best very helpful,knowledgeable good guy very helpful,knowledgeable good guy More

Rene and George were so helpful and nice they answered every question and made sure we were comfortable buying every question and made sure we were comfortable buying More

Richard is an excellent seller and a good person. . I recommend him 100%. The service is fast. . I recommend him 100%. The service is fast. More

Xu (salesman) was patient and positive about helping us get into our new vehicle. Thank you! get into our new vehicle. Thank you! More

Cornell and Cesar excellent customer service. Made the process enjoyable. I would recommend Auto Nation ti my friends. Made the process enjoyable. I would recommend Auto Nation ti my friends. More