AutoNation USA Katy

Tommy was absolutely awesome. He was very accommodating of my needs and those of my child as well set a standard and maintained it all the way through. of my needs and those of my child as well set a standard and maintained it all the way through. More

The salesman Tommy was very awesome he showed me the car I wanted even gave it a test ride and showed me all the features 10/10 I wanted even gave it a test ride and showed me all the features 10/10 More

Tommy Kirk and RJ Williams are awesome. I got the truck I was looking for at the price I was hoping for. They even bought my non running trade in site unseen and sent a truck to pick it up. I definitely will was looking for at the price I was hoping for. They even bought my non running trade in site unseen and sent a truck to pick it up. I definitely will buy my next truck from these guys. Can’t go wrong with AutoMation USA. More

This is the second vehicle I have purchased at this location in the past 2 years. They are extremely easy to do business with and in both cases I was able to walk in, test drive, and drive out in < 2 location in the past 2 years. They are extremely easy to do business with and in both cases I was able to walk in, test drive, and drive out in < 2 hours! More

so my buying experience was about a 6/7, after that it went straight off a cliff to a 0/1.... I have personal plates and during the buying process had my sales guy make copies of the plates to register on went straight off a cliff to a 0/1.... I have personal plates and during the buying process had my sales guy make copies of the plates to register on the new car, I mentioned it to him over 5 times during the negotiation process and to the finance guy at least 3.... WELL guess what!!!? the day comes for me to pick up what i thought would be only my registration tag; NOPE!!!!! I had new plates (which i didnt need or want) and a registration tag. I told the person that went to get my tag that there was a mistake and he went to get my original sales guy Richard St. Armand (steer clear of him) who after a short argument tossed the new registration and plates at me and basically told me it was my problem and to go incur extra costs at the DMV and that if i brought back the receipt i'd get my money back from autonation usa katy. HUH!!!!????? I wasnt born at night much less last night so without something in writing or on video of dealership management telling me that they would do that (none of them would do that, i asked) i wasnt taking possession of the tag or plates. I was guaranteed by someone who claimed to be a manager that the issue would be solved and i'd get a call back by that evening. Next day rolls around no call or e-mail, so I make a phone call to a client who has a friend at Autonation and that evening i get e-mail from my sales guy (Richard "4 thumbs down" St. Armand) apologizing for the mess up only not his behavior and telling me they will only reimburse me $3...ARE YOU KIDDING ME????!!!!! WOW!!!!!!!! This experience has reinforced why i dont do business with anyone who i dont know and has been the 2nd worst experience ive had next to buying a vehicle out of Oklahoma at Dick Bailey Auto Group. STAY far away from them too!!!!! More