Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
AutoNation USA Katy
Houston, TX
629 Reviews
AutoNation USA Katy makes buying a pre-owned vehicle easy. Our 1Price-Pre-Owned vehicles come with a Money-Back Guarantee*, 2-Year Included Routine Service* and more. Plus, we'll buy your car, no purchase necessary. Now that's easy.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 629 reviews
October 24, 2024
I was quoted a 12k trade in value after being completely transparent on the website where you tell them issues with the car. Upon arriving i was offered 5k for a 7k difference in trade in value. Main thing transparent on the website where you tell them issues with the car. Upon arriving i was offered 5k for a 7k difference in trade in value. Main thing i want is honesty, i could have comprimised but I sat for a hour at dealership for them to tell me they would not honor a written offer. More
by CJ2024
Employees Worked With
Christian
October 19, 2024
SCAM. I found the perfect used vehicle for me at the right price at Autonation in Katy. We live in Louisiana and my parents were passing through Katy, TX I found the perfect used vehicle for me at the right price at Autonation in Katy. We live in Louisiana and my parents were passing through Katy, TX heading home from a trip. My dad asked the manager what needed to be done to lock this vehicle down for me. He said we needed to pay in full. So we wrote a personal check for the full amount right then and there AND signed all the paperwork (title and everything). The dealership stated they needed to do some warranty work on the vehicle as it was a recently acquired used car and that it would be ready for pickup in a week. A week later, we called to see if it was ready. IT HAD BEEN SOLD TO SOMEONE ELSE!!!!!!!!! We discovered that a few days after we paid for it in full, signed all the documents AND they had input all of the info into their computer (bc I started getting their emails), they had sold it out from under us to someone else who also paid for it AND DROVE AWAY IN IT. GONE. My ideal vehicle GONE and I still owned it!!!! We had to get the police and DMV involved. NO RESPONSIBILITY TAKEN BY THE DEALERSHIP OR CORPORATE OFFICES!! We never had anyone call and say "we screwed up." We had to hire a lawyer just to get them to reimburse us the money. Never heard a word from corporate offices. Nothing. Autonation is why car dealers get a bad rap. THEY DO NOT DEAL IN GOOD FAITH! 100000% would never recommend to even my worst enemy. The only reason they got 1 star is because they did give us the money back (almost a month later). Autonation, do better. More
by monicakay02
Employees Worked With
Dawar Ghaznavi, Moody Elkadi, Chris Rudkiewicz, Dan Driscoll
October 14, 2024
It has been a while since I bought a car. The vehicle I was interested in was there and offered at a good price. I was not up sold nor pressured. I was able to thoroughly go over and drive th The vehicle I was interested in was there and offered at a good price. I was not up sold nor pressured. I was able to thoroughly go over and drive the vehicle. All my questions were promptly and calmly answered. I was walked, not rushed through the process. I was pleasantly surprised. More
by Doug
Employees Worked With
Roger
October 06, 2024
I purchased a vehicle on September 21, 2024. Marianna, my salesperson, tried her best to rectify my concerns, so she wasn't the problem. At the time of purchase, I was only allowed to test drive Marianna, my salesperson, tried her best to rectify my concerns, so she wasn't the problem. At the time of purchase, I was only allowed to test drive the vehicle within the parking lot, as it had not yet undergone inspection. Despite this limitation, I was assured that several necessary repairs would be completed, including * a cracked windshield replacement. * Tinting of the windows to resolve the bubbling tint issue. * Completion of the supposed inspection. I was assured the repairs would be finalized by Tuesday, September 24, 2024. When I picked up the vehicle on Thursday, September 26, 2024, the windshield had not been replaced, and after driving the vehicle from September 26th to October 30th, I noticed a persistent noise coming from the dashboard. Given that I was within the five-day/250-mile warranty period, I returned the vehicle on Monday, October 30th, 2024. The salesperson I worked with was very accommodating and assured me that all necessary repairs would be made, including the windshield replacement and dashboard noise. I picked up the vehicle on Friday, October 4, 2024, assuming the issues had been resolved. Unfortunately, while the windshield was replaced, the noise in the dashboard was still present when I drove the car off the lot. I made a U-turn and returned the vehicle. This is unacceptable and poor business practices. I've been lied to and inconvenienced for three weeks by this dealership, and I will return this vehicle and inform corporate for a resolution. Be careful when purchasing vehicles from this dealership. More
by Harrison D
Employees Worked With
Marianna
September 26, 2024
I had an excellent experience purchasing my car at AutoNation USA Katy. From start to finish, the staff was incredibly helpful and professional. LUIS took the time to listen to my needs and made sure AutoNation USA Katy. From start to finish, the staff was incredibly helpful and professional. LUIS took the time to listen to my needs and made sure I found the perfect car for my budget without feeling pressured. The entire process was smooth, transparent, and stress-free, from the test drive to signing the papers. I highly recommend AutoNation USA Katy to anyone looking for a great car-buying experience! More
by Marshan
Employees Worked With
Luis
September 26, 2024
Marcel was good to find a good car for me and my husband. He spent himself personally to fix an issue in our buying process. It has been a pleasure to work with him. husband. He spent himself personally to fix an issue in our buying process. It has been a pleasure to work with him. More
by Roberta
Employees Worked With
Prowell Marcel
September 25, 2024
I recently had an outstanding experience at Autonation of Katy while purchasing a used car. From the moment I walked in, the staff was welcoming and attentive. My salesperson, Ayoub, was knowledgeable and of Katy while purchasing a used car. From the moment I walked in, the staff was welcoming and attentive. My salesperson, Ayoub, was knowledgeable and genuinely interested in helping me find the right vehicle for my needs. They took the time to answer all my questions, provided detailed information about each car, and even encouraged me to take my time with test drives. I never felt rushed or pressured, which made the whole process enjoyable. The financing process was transparent, and they worked hard to find a plan that fit my budget. I truly appreciate their commitment to customer satisfaction. Overall, I highly recommend Autonation to anyone in the market for a used car. Great service and a fantastic selection of vehicles made for a positive experience! Thank you, Ayoub, for making my car-buying journey so smooth! More
by A zamran
Employees Worked With
Ayoub
