AutoNation USA Plano

Beware! ! Bought a car 3 days ago and they gave me a “valet” key of some sort. Can not open glove, trunk or doors. I can’t use any smart features like remote ! Bought a car 3 days ago and they gave me a “valet” key of some sort. Can not open glove, trunk or doors. I can’t use any smart features like remote start, parking assist, keyless go. When I called they said nothing they can do because I drove it off the lot. Not good business practice to sell a car without a real key that preforms the features. More

My honest experience with AutoNation Plano: From the beginning to now, it has been a complete roller coaster. I went from feeling like a valued customer to feeling completely dismissed. This is my perso beginning to now, it has been a complete roller coaster. I went from feeling like a valued customer to feeling completely dismissed. This is my personal experience, but I believe in accountability. I purchased a 2018 F150 Platinum from this location in June 2025. My initial interaction with Josh was disappointing, but Luis, the general manager, worked hard to make the deal happen and gave me a solid value on my trade-in. At that point, I genuinely felt taken care of. But immediately after taking the truck home, problems surfaced that their inspection clearly missed. Both the oil pan and rear differential were leaking. I returned under the 90-day warranty. The differential was fixed, but the oil pan leak continued and got worse. Every time I tried to bring it back, I was told: “Service is slammed. We have over 100 vehicles ahead of you. Try again next week.” This went on for weeks. Then the title and registration issues began. For 3 months, I never received my plates. Every time I asked, I heard: “These things take time. We’ll call you back.” No one ever called back. Eventually I contacted the DMV myself and discovered the vehicle wasn’t even titled or registered in my name — it had been transferred to the previous owner months after I bought it. Only after the State, my lender, and corporate got involved did AutoNation finally fix the issue. 3,000 miles after purchase, the transmission failed completely. I had the truck towed to AutoNation Plano, confident the Gold Warranty would help. Instead, I’ve been left completely in the dark. A full week with no updates, no diagnosis, no call back, and no help with a loaner or rental. Every attempt to reach someone has gone nowhere. I’ve been without a vehicle for days while still obligated on a $32,000+ loan — and have felt stranded and ignored by the entire service department. In my experience, this dealership is not transparent, does not communicate, and does not stand behind their customers once the sale is complete. We are now looking into our legal options, and I sincerely hope nobody else goes through what we did. More

The day after I sold the car, I would have given AUtoNation 4 stars. But, they flat lied to me. When I asked them point blank if I needed to removed plates, they said the plates would be removed (b AUtoNation 4 stars. But, they flat lied to me. When I asked them point blank if I needed to removed plates, they said the plates would be removed (by them) before the car moved. They were not. About a week after the sale, I got a toll bill (zipcash from NTTA) for $7.72. I was peeved, but it was small. They still would have gotten 3 stars. Just today, one month later, I got another zip cash bill from NTTA, for $8.16. My only mistake was believing that AutoNation was a reputable business that would not jeopardize their reputation for a few bucks. So, now they get a single star and I'll be writing Dave Lieber at the Dallas Morning News to see if he'll do a column on this deceptive behavior. More