AutoNation USA Plano

Keith T and the team went out of their way yovmake the car buying process smooth . car buying process smooth . More

I purchased a 2017 Volkswagen Passat from AutoNation Plano when the vehicle had 185,000 miles. Shortly after the purchase, I noticed issues such as squeaky brake pads and an oil leak around the gasket. Plano when the vehicle had 185,000 miles. Shortly after the purchase, I noticed issues such as squeaky brake pads and an oil leak around the gasket. However, I only discovered these problems about five months after the purchase, so I didn't raise a formal complaint. Additionally, the vehicle had accident damage that I had to repair separately at my own expense—costing around $2,000. When I brought this up, the dealer simply responded that "this is just how the car is." Even considering depreciation, the value drop seemed excessive. On top of that, optional services I paid for—such as Dent Protection and Appearance Protection—were either never applied or were denied without clear explanation. In total, I only drove the vehicle for about 9,000 miles. It makes me question how ethically a dealership can sell a car with nearly 190,000 miles without disclosing these issues properly. To make things worse, when I recently tried to sell the vehicle back to the same dealership, they only offered me $1,900—which I declined. More

Good service and easy transaction. Not the usual experience you normally get from car buying experience. Not the usual experience you normally get from car buying experience. More

Just like how the salesman handle his business and no pressure or force ,well done. pressure or force ,well done. More

The service received was very helpful and efficient. Made the whole process very simple and easy Made the whole process very simple and easy More

I had a good experience working with Joaquin and the manager Luis, kind, professional and helpful. I can recommend them if you are looking for honest people. manager Luis, kind, professional and helpful. I can recommend them if you are looking for honest people. More

Great working with Ihab. Made the transaction easy and seemless. Would do business at this dealership again Made the transaction easy and seemless. Would do business at this dealership again More

Our salesman Tommy was very kind and helped us purchase a new vehicle for our growing family. The paperwork was a breeze and they helped us with financing. new vehicle for our growing family. The paperwork was a breeze and they helped us with financing. More

Excellent service . Mr Abel and Mr. Brown helped to get the car very quickly. Very clean place. Mr Abel and Mr. Brown helped to get the car very quickly. Very clean place. More

Byron, Connor and Abel were amazing! They got me what I wanted and needed based on what I told them I wanted, not just to sell me a car! Abel. They worked with me and got to know me as a They got me what I wanted and needed based on what I told them I wanted, not just to sell me a car! Abel. They worked with me and got to know me as a person not just a client/customer to make my experience beautiful! Definitely go to these guys if you want a seamless and caring experience while choosing the best option for transportation! Meet Melissa (insider lol) More