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AutoNation USA Plano
Plano, TX
20 Reviews
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Showing 20 reviews
March 01, 2024
Jonny Jahani is awesome to work with. He is a professional, no pressure sales associate that made obtaining a vehicle from this location a very pleasant experience. He is a professional, no pressure sales associate that made obtaining a vehicle from this location a very pleasant experience. More
by CVANANTWERP
Employees Worked With
Jonny Jahani
Helpful February 26, 2024
I've waited long enough to post this review, but my overall experience with this dealership has been absolutely horrible. Background: I purchased a vehicle from this dealership in December 2023, and overall experience with this dealership has been absolutely horrible. Background: I purchased a vehicle from this dealership in December 2023, and had the vehicle shipped to my state. The first issues came when I was told different things by multiple salesmen, one saying that the car had shipped already, and then the next time I reached out for an update (because no one was updating me on the status AFTER they received my down payment) I was told the vehicle was still there at the lot. Next, it is almost March, and I still have not received my metal plates. I have reached out to my local DMV, who have told me that they have only received the fees from this dealer, but have not received any of the paperwork that was processed for the purchase of my vehicle. My temporary plates have already expired, and I actually reached out to this dealership at least 3 weeks before my temporary plates expired, and a salesman told me to reach out as my expiration date got closer in order to receive new temporary plates. I have now spoken with an additional three different salesmen, including one of their managers, who took my information down every single time I called them, and literally none of them have gotten back to me. I have now had to contact the Texas DMV, who has now opened up a case and is sending an investigator to this dealership to find out what is happening with my documents. I am seeing a rise of negative reviews of this dealership, and I would not recommend dealing with them. It seems like once they have your money, they are no longer interested in helping you as a customer. I have submitted all documents to the Texas DMV showing that I emailed them multiple times with no responses. I will update this review as this situation continues to play out. More
by KA
Employees Worked With
Jordan, Steven
February 14, 2024
Looking to sell your car? Save yourself a trip to AutoNation Plano and get more money in your hands from a trusted dealership. AutoNation Plano saw my car for sale online and Save yourself a trip to AutoNation Plano and get more money in your hands from a trusted dealership. AutoNation Plano saw my car for sale online and reached out to me with an attractive offer. Prior to my visit to AutoNation Plano, I was in constant communication with my rep (Noah Tanner) and was very transparent as I didn’t want any surprises when I arrived. Everything about the vehicle was disclosed (good and bad). After sharing everything and answering all of his questions, he assured me that the offer is valid and they are not the type of dealership that “baits and switch”. That can be farthest from the truth when I got there. Their attractive offer soon became a lowball offer. The excuses they gave were that there is an irregular engine noise they are concerned with and the bottom of the car was greasy indicating a leak. Knowing I just had the car serviced and inspected by a certified, trusted mechanic the day before, with a clean bill of health, I was surprised. I had the manager (Diego) show me. I couldn’t hear the noise they were referring to and when I questioned him, his response was it’s infrequent which is a concern. No proof of an irregular noise provided. As for the greasy bottom they state that indicates a leak, I asked where as everything under there was dry. He said the bottom should not look that greasy. What he does not understand, the grease look he claims from a leak is actually under carriage coating. Wow, did he really just say a dry greasy appearance is from a leak. I offered for Diego to speak to the mechanic who serviced my car (who has absolutely no stake in the game) and he responded “I’d rather listen to my mechanic”. So he wants to listen to his biased mechanic? They made any invalid excuse to lower their offer. Don’t fall victim to their attractive initial offer or their unethical sales tactics to get you to come in. You will be eating your time and money if you do. Go to a trusted, respected dealership who will honor their word and not try to throw reckless excuses to devalue your vehicle. I did! More
by steddy73
Employees Worked With
Noah Tanner and Diego the Manager
December 28, 2023
Multiple salesmen not abiding by what I needed, dinging my credit, and telling me to "just pick up overtime at work" to afford their outrageous pricing, dealer fees, and interest rates. Car labeled at $14, my credit, and telling me to "just pick up overtime at work" to afford their outrageous pricing, dealer fees, and interest rates. Car labeled at $14,000 with ~$1,800 fees and when getting there the car really costed $17,000 with ~$1,800 dealer fees. Not a good experience. More
by theend0331
Employees Worked With
"manager"
December 19, 2023
Had a great experience selling my car at this location. I was thoroughly guided throughout the whole process which is something I greatly appreciate it. Communication was a excellent! I was thoroughly guided throughout the whole process which is something I greatly appreciate it. Communication was a excellent! More
by Nick
Employees Worked With
Roger Williams
November 29, 2023
I had a great experience at AutoNation USA of Plano. I liked the fact that they set a fair price and you don’t have to haggle. Gino who works in finance made sure I got the car I wanted. I would definit I liked the fact that they set a fair price and you don’t have to haggle. Gino who works in finance made sure I got the car I wanted. I would definitely recommend AutoNation. More
by Great Experience
Employees Worked With
Gino Bresolin at AutoNation USA Plano and Ricky Reed of Audi of Plano helped me get the Audi Q7 I had been searching for.
November 18, 2023
A wonderful experience at this dealership! The employees were very helpful, no hassle! Management and finance was amazing as well! Highly recommend this dealership for anyone in the market for The employees were very helpful, no hassle! Management and finance was amazing as well! Highly recommend this dealership for anyone in the market for used car. Tons of options here! More
by Brooklynnemariee
Employees Worked With
John and Cody
November 13, 2023
The guys at AutoNation USA Plano did a amazing job getting me into my raptor. My salesman Bryce took care of me and was there every step of the way. If you are looking for a vehicle they got what you getting me into my raptor. My salesman Bryce took care of me and was there every step of the way. If you are looking for a vehicle they got what you need. Stop by and give the guys a chance to make your car buying dreams come true! More
by Kendrick Garner
Employees Worked With
Bryce
