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AutoNation USA Plano
Plano, TX
150 Reviews
AutoNation USA Plano makes buying a used vehicle easy. Our 1Price-Pre-Owned vehicles come with a Money-Back Guarantee*, 2-Year Included Routine Service* and more. Plus, we'll buy your car, no purchase necessary. Now that's easy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 150 reviews
October 31, 2025
The day after I sold the car, I would have given AUtoNation 4 stars. But, they flat lied to me. When I asked them point blank if I needed to removed plates, they said the plates would be removed (b AUtoNation 4 stars. But, they flat lied to me. When I asked them point blank if I needed to removed plates, they said the plates would be removed (by them) before the car moved. They were not. About a week after the sale, I got a toll bill (zipcash from NTTA) for $7.72. I was peeved, but it was small. They still would have gotten 3 stars. Just today, one month later, I got another zip cash bill from NTTA, for $8.16. My only mistake was believing that AutoNation was a reputable business that would not jeopardize their reputation for a few bucks. So, now they get a single star and I'll be writing Dave Lieber at the Dallas Morning News to see if he'll do a column on this deceptive behavior. More
by ripped-off customer
Employees Worked With
Gregg
October 28, 2025
Trust me , I have very bad experience in service, next day after buying the car, car door not locking and went show room and hes saying , busy and come back after a week. day after buying the car, car door not locking and went show room and hes saying , busy and come back after a week. More
by Ram
Employees Worked With
Thomas Keith
October 18, 2025
Very efficient process, and incredibly helpful while acknowledging problem areas and offering solutions. Keith Thomas was a fantastic salesman, highly recommend! acknowledging problem areas and offering solutions. Keith Thomas was a fantastic salesman, highly recommend! More
by javier
Employees Worked With
Keith Thomas
September 16, 2025
Tom Siwan was a pleasure to work with. Extremely knowledgeable and helpful. Highly recommend him and dealership. After purchasing my car he arrange for an Uber to get my wife and myself ho Extremely knowledgeable and helpful. Highly recommend him and dealership. After purchasing my car he arrange for an Uber to get my wife and myself home. He is the best!!! More
by dp.kennedy
Employees Worked With
Tom Siwan
September 11, 2025
I sold my car here and the process was quick and easy from getting the quote, the inspection and the paperwork. Adam was professional and communicative during the entire process and was open and honest w from getting the quote, the inspection and the paperwork. Adam was professional and communicative during the entire process and was open and honest with the quote. More
by Xwarren2013
Employees Worked With
Adam, Elante
September 11, 2025
Great experience selling my old car to them. Very friendly staff and manager. They did the best to fast-track the process and gave the best quote in the market from the competitors. Tom was supe Very friendly staff and manager. They did the best to fast-track the process and gave the best quote in the market from the competitors. Tom was super helpful and did not complaint when he had to go back to the car and fetch something for me and the car was parked far from the office. Also, I had my gate key attached to the key and I realized after reaching home I just had to message Tom and he ensured that I got it back the next day. I would certainly consider them again in future for selling the car again. More
by Shakti
Employees Worked With
Tom
September 03, 2025
Our sales guy Tom and Finance guy Myron would very good. I recommend them. Process was good and fair. I would definitely buy from them again. The trade-in value of our existing car was fair as well. I recommend them. Process was good and fair. I would definitely buy from them again. The trade-in value of our existing car was fair as well. More
by JeffTraut
Employees Worked With
Tom, Myron, Israel
