AutoNation USA Sanford

FALSE ADVERTISING / MISLEADING ADVERTISING COMPLAINT I am submitting this complaint regarding what I believe was misleading advertising by AutoNation concerning its offer to purchase my Jeep Wrangler Unli am submitting this complaint regarding what I believe was misleading advertising by AutoNation concerning its offer to purchase my Jeep Wrangler Unlimited. I was considering selling my Jeep and visited several dealerships to determine what I could reasonably receive for the vehicle. Another dealership offered me $10,000. I then went to AutoNation's website to obtain a separate offer. After entering my vehicle information, AutoNation provided me with an online offer of more than $12,000. Based on that offer, I scheduled an appointment with AutoNation to have the vehicle inspected and potentially complete the sale. After scheduling the appointment, I received an email from AutoNation stating: “We’ll match other valid offers to get you the most for your vehicle. We pay top-dollar.” The email also referred to the offer as a “certified offer” and stated that it was expiring soon. Based on these representations, I had a reasonable expectation that AutoNation would honor its online offer or, at a minimum, match the $10,000 valid offer I had already received from another dealership. However, when I went to the AutoNation dealership, they offered only $9,650 for my Jeep—less than the $10,000 offer from the competing dealership. When I questioned the discrepancy, I was told that the email I received from AutoNation regarding the offer was “AI generated.” That explanation is particularly concerning because the email was sent to me as an AutoNation communication and contained specific representations regarding purchasing my vehicle, matching other valid offers, and an expiring “certified offer.” Whether the email was generated by artificial intelligence or another automated system does not change the fact that it was sent to me by or on behalf of AutoNation and contained representations that influenced my decision to make an appointment and bring my vehicle to the dealership. There was also another representation that was not honored. The AutoNation email stated: “Need a ride home? We’ve got you covered.” After I arrived at the dealership, I was told that AutoNation could not provide me with a ride home because they did not have any staff available. Therefore, I encountered multiple discrepancies between AutoNation's advertising and what actually occurred: AutoNation website offer: More than $12,000. Competing dealership offer: $10,000. AutoNation's advertised policy: “We’ll match other valid offers.” Actual AutoNation offer: $9,650, which was less than the competing offer. AutoNation email: Described the offer as a “certified offer.” Explanation at the dealership: I was told the email was AI generated. Advertised service: “Need a ride home? We’ve got you covered.” Actual experience: I was told they could not provide a ride because they had no staff available. Taken together, these circumstances caused me to question whether the representations made through AutoNation's website and email were accurate and whether they were being used to induce consumers to schedule appointments and bring their vehicles to the dealership. My concern is not simply that AutoNation ultimately offered less money for my vehicle. I understand that vehicle valuations can change following an in-person inspection. My concern is that AutoNation made specific representations regarding the amount of its offer, its willingness to match competing offers, the status of the offer as a “certified offer,” and transportation assistance, and those representations did not correspond with what I experienced at the dealership. I am requesting that AutoNation investigate this matter and provide a written explanation addressing: Why AutoNation's website generated an offer of more than $12,000 for my vehicle. Why the dealership ultimately offered only $9,650. What specific conditions or qualifications applied to the original offer and whether they were clearly disclosed to me before I scheduled the appointment. What AutoNation More

I had a great experience here working with Nick definitely would recommend coming to for your next car purchase! definitely would recommend coming to for your next car purchase! More

We purchased a Ford Fusion from AutoNation and purchased the extended warranty. The A/C stopped working and we took it to this company to have the warrant work done. They "fixed" the problem and about a y the extended warranty. The A/C stopped working and we took it to this company to have the warrant work done. They "fixed" the problem and about a year later, the A/C stopped working again. We again took it back as it was still under warrant. They kept the car for three days and said after the three days that there was contaminates in the system and they wouldn't work on it. Now we had taken it to them every time the A/C stopped working as its under warranty, but now they washed their hands of it and they are the only people who worked on the A/C of the car. We took it to an A/C repair shop and after one hour not three days, they said the compressor was leaking and was junk. This is the used compressor AutoNation had replaced on the first warranty repair. We didn't know they put used junk parts in the cars when they do warranty service, but apparently that's what they do. The A/C repair shop ordered a new Motorcraft A/C compressor and fixed the issue at a cost of $1600. The Ford AutoNation did not honor the warranty that was paid for and they put used low grade parts in the car and then blamed us for the contaminates in the system. I would strongly recommend not purchasing a car from them and definitely not buy a warranty that they wont honor. Also, google reviews are at 4.5 but every other rating systems has them in the area of 2.5, which is more fitting for the way they do business. More

Quick response. Very professional. Bought my car on site . I would buy or sell a car here again. Very professional. Bought my car on site . I would buy or sell a car here again. More

Bait-and-Switch Experience with AutoNation’s “Certified Offer” My husband received a written Certified Offer from AutoNation for $37,200 for his 2024 Chevrolet Silverado after submitting the vehicle inf Offer” My husband received a written Certified Offer from AutoNation for $37,200 for his 2024 Chevrolet Silverado after submitting the vehicle information through their website. The offer was emailed directly to him with an official certificate stating that AutoNation would buy the vehicle whether you purchase a car from them or not. Because of that written offer, my husband drove one hour to the dealership expecting the process to be simple. Instead, after completing their appraisal, they told him they would only offer $35,000. When he referenced the $37,200 certified offer, the dealership claimed they had no record of it in their system and blamed it on their corporate office. Even after he showed them the email with the official offer certificate, they still refused to honor it because it wasn’t showing in their records. So AutoNation can send customers written offers, get them to drive to the dealership, and then simply refuse to honor the offer once they arrive. This resulted in my husband wasting two hours of driving time and gas for an offer that AutoNation themselves issued but would not stand behind. A written “Certified Offer” should mean exactly that. Sending customers documented offers that are not honored when they arrive raises serious concerns about misleading advertising and consumer protection. More

This was the worse car buying experience i have ever had. Not only did i end up having a new battery installed ( Porsche battery's are not cheap ) there were numerous other repairs that i paid for . I conta Not only did i end up having a new battery installed ( Porsche battery's are not cheap ) there were numerous other repairs that i paid for . I contacted there home office , however i never received call from there mgr. staff ..You as a consumer should be very careful dealing with this outfit . I am very sorry i ever came in counter with this dealership !!! More

I have always bought my vehicles at CarMax but saw a car we really liked at AutoNation and decided to try the Dealership In Sanford Fl. I bought my vechicle ,with a major warrenty added ,on Saturday August we really liked at AutoNation and decided to try the Dealership In Sanford Fl. I bought my vechicle ,with a major warrenty added ,on Saturday August 2nd. I brought the vehicle back to AutoNation on Tuesday, August 5th with transmission issues. I was told that this repair would be covered by both the AutoNation 90 day warrenty and the major warrenty I had purchased with the car. On August 13th, the car is still being held at the AutoNation Shop to be repaired because both warrenties were not put into the computer system to be used toward the 8k price to repair the vehicle. Do yourself a favor and stick to CarMax. More

Little to no communication between the sales department and finance. There was no input from finance as to where payment was to be sent, which caused a delay in completing the purchase. The sales person and finance. There was no input from finance as to where payment was to be sent, which caused a delay in completing the purchase. The sales person I worked with was outstanding! Thank you Nick for your support. More