AutoNation USA Wesley Chapel
Lutz, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Wisdom did a great job collecting information and addressing everything that I was looking for in a vehicle. I have never had such a quick and easy experience purchasing a car. 5 of 5 stars would rec addressing everything that I was looking for in a vehicle. I have never had such a quick and easy experience purchasing a car. 5 of 5 stars would recommend to a friend. She even put a bow on my car and took pictures for me. It was a great experience and it didn't take the whole day sitting in the dealership. More
I had a very disappointing experience with AutoNation Wesley Chapel and feel obligated to share what happened so other consumers can make an informed decision. During my initial negotiations, the deal Wesley Chapel and feel obligated to share what happened so other consumers can make an informed decision. During my initial negotiations, the dealership inspected my trade-in and provided me with a specific trade-in value based on the vehicle I was considering purchasing. I relied on that valuation when evaluating the deal. However, after I decided to switch to a different vehicle, the dealership reduced my trade-in value by more than $5,000. When I questioned management, including Nate and Luis, about the substantial change, I did not receive what I considered a clear or satisfactory explanation. I also have documentation, including signed paperwork with management signatures, showing figures that were later changed or pulled back. Even more concerning was my experience with the Finance Department. I discovered that my credit had been pulled 23 times during the process. I did not knowingly authorize 23 separate credit inquiries. When I questioned the dealership about this, I was told that it was simply their business practice to make the deal happen. I find that unacceptable. A vehicle purchase is a major financial transaction, and consumers deserve transparency regarding trade-in valuations, negotiated terms, and the use of their credit information. In my experience, the process felt unnecessarily deceptive, frustrating, and designed to get me into the dealership before changing the terms of the transaction. I have retained documentation supporting my experience, including signed documents, records of the credit inquiries, emails, and communications with dealership personnel. I have also submitted a formal complaint to AutoNation Corporate and requested that the matter be investigated. I hope AutoNation Corporate takes this complaint seriously and reviews the practices at this dealership. Consumers should not have to deal with changing terms, unexplained trade-in reductions, or excessive credit inquiries simply to purchase a vehicle. My recommendation: Be extremely careful, get every number in writing, and carefully monitor your credit after dealing with this dealership. More
Jason was great to work with. When it came to purchasing the car, that was another story. I had financing in hand and knew the vehicle I wanted. I had a 7pm appointment and they When it came to purchasing the car, that was another story. I had financing in hand and knew the vehicle I wanted. I had a 7pm appointment and they finally began to help me at 9:30pm. Not happy to say the least. Then I was told they’d be holding the car as collateral until my bank draft went through because they were having issues with the bank wiring the financing in a timely manner. It took 7 days to finally get the car. Not happy with the bank. Not happy with this dealership. Pushing your process pain onto the customer is the worst thing a business can do. To day the least, I won’t be purchasing here again. More
This is by far the best dealership I’ve worked for. The transparency, the ease and the quickness of the process and of course the selection just makes this a place worth building a career around. So gl The transparency, the ease and the quickness of the process and of course the selection just makes this a place worth building a career around. So glad I made the move. More
I recently purchased a 2022 Toyota Corolla and had such a smooth, stress-free experience. Andrew L was professional, patient, and never made me feel pressured. He answered all my questions, made sure I under smooth, stress-free experience. Andrew L was professional, patient, and never made me feel pressured. He answered all my questions, made sure I understood everything, and helped me feel confident in my decision. Highly recommend working with him if you want great service! More
Had an AMAZING experience. I was on the hunt for a specific vehicle and they got it for me immediately. The buying process was one of the easiest and quickest I’ve experienced. I was on the hunt for a specific vehicle and they got it for me immediately. The buying process was one of the easiest and quickest I’ve experienced. Big thanks to the manager Nate and salesman Matt for going the extra mile for me on multiple occasions. 10/10 would recommend AutoNation Wesley Chapel. More
I purchased a used 2010 Honda Accord from this dealership yesterday. Charles Redd showed me the available cars in my budget and fast tracked the detailing on the car that wasn't quite ready. He made the purc yesterday. Charles Redd showed me the available cars in my budget and fast tracked the detailing on the car that wasn't quite ready. He made the purchase very pleasant. They also got me a discounted finance plan. They even put 25 dollars of gas in to get me on my way. I would definitely recommend this dealership. More
Great, dealer, fair Straight for communication. Awesome, here’s your 15 words. Great deal great deal great deal great deal great deal great deal great deal great deal. Great deal. Great deal. Awesome, here’s your 15 words. Great deal great deal great deal great deal great deal great deal great deal great deal. Great deal. Great deal. More
I received complete and utter professionalism. Camron Permentor displayed the epitomy of customer service, I could not be happier. Everyone involved in the process was polite, timely and courteous Camron Permentor displayed the epitomy of customer service, I could not be happier. Everyone involved in the process was polite, timely and courteous. I highly recommend. More

