AutoNation Volkswagen Hilton Head

Good service department but very hard to get in contact with at time for scheduling and updates. I’m sure it is a VW issue but the pricing for a lot of the repairs are very expensive. Miss Doozer. with at time for scheduling and updates. I’m sure it is a VW issue but the pricing for a lot of the repairs are very expensive. Miss Doozer. More

Leah and the service managers are awesome. Had a recall and they fixed it as soon as they received the correct tool for the job. My instrument panel went black for a couple days and the back up light, radi and they fixed it as soon as they received the correct tool for the job. My instrument panel went black for a couple days and the back up light, radio, etc didn’t work. It started working again after a couple days. I know this is a new car but I really didn’t think this would happen. I sure hope it doesn’t happen again. More

Very comfortable and clean showroom and waiting area. Excellent customer service…as always. Thank you to the attention and professionalism of Peter and Corey! Excellent customer service…as always. Thank you to the attention and professionalism of Peter and Corey! More

I worked with Greg who was easy to talk to and get along with. He is very down to earth which helped make this buying experience very seamless. I'm very pleased with the car I purchased and the way I was with. He is very down to earth which helped make this buying experience very seamless. I'm very pleased with the car I purchased and the way I was treated. More

Great service department . Friendly people. I've used this dealer's service department since my odometer was 7,000. I just had it in for my 100,000 inspection and it's running great. this dealer's service department since my odometer was 7,000. I just had it in for my 100,000 inspection and it's running great. More

Pete in service went above and beyond to help me out. My son's car actually had the rim fail on his 2015 VW Jetta on his way home to PA from college in FL. We drove to the dealership on the spare and fortun son's car actually had the rim fail on his 2015 VW Jetta on his way home to PA from college in FL. We drove to the dealership on the spare and fortunately they had a rim in stock. Pete was able to put a technician on it, even though we didn't arrive there until 4:30PM. Obviously I am not a routine customer since we live in PA, however he knew we were stranded otherwise and made it happen. Truly appreciated. More

Friendly, personable staff. The service department listens to my concerns and addresses them. Always pristine waiting area in service department with snacks and beverages. Very thorough in servicing listens to my concerns and addresses them. Always pristine waiting area in service department with snacks and beverages. Very thorough in servicing my car with sound advice on what I need and don’t need. More

Dealership appears to be short-staffed. Obvious disconnect between the service and sales departments. Phones are unanswered and calls not returned. Poor customer service all around. No sense o disconnect between the service and sales departments. Phones are unanswered and calls not returned. Poor customer service all around. No sense of urgency in the service dept. at the top level. Serviceman, Cory, was an exception. He was helpful during a recent service appt. We own a 2015 Jetta and are leasing a 2021 Tiguan, both from this dealership. The Tiguan was scheduled to be delivered to our home, but staff was unavailable at time of appt. We understood and agreed to pick up the car from the dealership. The car was dirty and the protective treatment add-on was not done at the scheduled time for pick-up. We are former Toyota customers of a local dealership with 5-star customer service. Although we are pleased with VW products, the human experience post-sales has been disappointing. Perhaps lack of customer service training is the issue? Combined with staffing issues? More

Kevin jave is the best, he made my experience awesome. He was professional, a gentleman of his words, I made sure everything work out for me, he made sure I got the car that I wanted, and he stopped at nothi was professional, a gentleman of his words, I made sure everything work out for me, he made sure I got the car that I wanted, and he stopped at nothing to ensure that I was completely satisfied More