AutoNation Volkswagen Hilton Head

Great experience! Quick, easy. Lisa was great to work with. Helpful, not pushy . I would recommend her. Only curious thing was that no one greeted me or asked me if I needed help Lisa was great to work with. Helpful, not pushy . I would recommend her. Only curious thing was that no one greeted me or asked me if I needed help when I arrived, even as I wandered through their building for about 5 minutes. I had to seek out a salesperson. All ended well, however. More

False advertising On the HHVW website it has the price crossed out and says to ask for the best price!! Well - they told us the price was the crossed out price and that On the HHVW website it has the price crossed out and says to ask for the best price!! Well - they told us the price was the crossed out price and that's it!! No lower price not negotiating, you pay the price !!! The new gal that waiting on us was wonderful- just not happy with the false advertising!! More

Excellent Customer Service Overall experience was excellent. Couldn't have asked for a better sales associate than Jim Thompson. He made my truck buying experience easy and pain Overall experience was excellent. Couldn't have asked for a better sales associate than Jim Thompson. He made my truck buying experience easy and pain free. More

Whitney Thanks to Alex, Mo and Dan! I sent an inquiry to HHVW online and got a phone call from Christa and she schedule me an appointment with Alex. I s Thanks to Alex, Mo and Dan! I sent an inquiry to HHVW online and got a phone call from Christa and she schedule me an appointment with Alex. I shopped for loans and cars leading up my Saturday afternoon appointment. I bought a VW Passat in Savannah and called Alex to let him know I found a Passat. I text Alex the next day and told him I’m still browsing and asked him what does he have? He told me about a candy white Passat and suggested I come take a look. I went to look at it and learned more about VW and the quality of the car. I told him I was interested and I needed to return the car I had before Thanksgiving. He said, I will get the numbers started and call you in the morning. The numbers worked and I have a sexy car named Whitney! Oh yeah and btw, the car I bought Saturday had to be returned before I finalized Whitney’s homecoming, Alex arranged transportation from Savannah to SC with an award winning customer service representative! More

Great Customer Care The folks at service are alway friendly and knowledgeable. Make experience a fun event. The service area is clean and bright. Great dealership that I The folks at service are alway friendly and knowledgeable. Make experience a fun event. The service area is clean and bright. Great dealership that I enjoy going to. More

Great experience buying a used Tiguan I came in with a loan from an outside lender (USAA) looking to decide between 2 cars I had contacted the dealership about on their website. One of the I came in with a loan from an outside lender (USAA) looking to decide between 2 cars I had contacted the dealership about on their website. One of the cars wasn’t available when I came in, but Alex Fajardo, the salesperson, was extremely helpful and courteous in helping me evaluate the other car and some I hadn’t looked at. More so, he was able to help me get the CPO certification I was looking for on the car I really wanted—which was the reason I was looking at 2 cars instead of just one in the first place. Ended up getting an amazing car, had a wonderful experience, and would definitely recommend this dealer to others. Especially appreciative and respectful of military. More

Great price... that’s about it Sales manager didn’t seem organized and not very polite. Kept asking for things over and over like he was new. Car was dirty. Didn’t offer to wash. Sales manager didn’t seem organized and not very polite. Kept asking for things over and over like he was new. Car was dirty. Didn’t offer to wash. Sticker left on window. I asked them to remove it since it was hard to remove. The person that did it half heartedly tried to remove before like leaving the outline of it with sticky part still attached. In the process damages tint inside vehicle. More

Used car purchase Good dealership but our salesman really needs to do a better job of explaining the cars features and demonstrating those items. Also we were promis Good dealership but our salesman really needs to do a better job of explaining the cars features and demonstrating those items. Also we were promised a full tank of gas but we only received a half tank. Had to bring car back the next day to have it properly cleaned , especially the windows and rubber trim. More

Unfulfilled Commitments, Absolutely No Customer Service I viewed a new Passat online, and was quoted a price. I was told to schedule an appointment to come in to test drive the car, which I did. I arrived I viewed a new Passat online, and was quoted a price. I was told to schedule an appointment to come in to test drive the car, which I did. I arrived on time at the dealership,and was informed no one was available and they would call over to the Audi dealership to get a salesperson for me. After waiting over 30 minutes a salesman approached who said he woul have to take care of me, as no one else was available. I should him a copy of the email I was sent and he looked me up in there system. The car wasn't on the lot it was 10 minutes away, and if I wanted, I could wait and have them bring the car to the dealership or drive down to where the car was, to do a test drive. I accompanied the salesman to the car. It was still wrapped and boxed in, absolutely unable to do a test drive. I went back to the dealership with the salesman who apologized, and asked me to please come inside and he would speak to the manager and try and make this right. Well the manager was too busy speaking to another salesman to take the time to speak with me. The salesman assured me I would be getting a call. I left and needless to say never got a call. I called the next day asking to speak with the person I booked the appointment with, she was off but her partner took my call, and looked up my information. I explain what had happened, she said she would have the Dealership's General Manager call me after his staff meeting. I waited 3 hours and called her back, as the manager never returned my call. She put me through to the manager, Mr Khan, and he listened and said he was looking into the matter and would call me back in an hour. It's been 7 hours and no call back. As the general manger doesn't keep his commitments why would the staff. I'm not sure what the purpose of the Hardeville VW Dealership is, but it's certainly isn't selling cars. More

A dealership that’s a cut above the rest !!! Had an honest,extremely knowledgeable salesman Kishan Patel who took the time to answer any questions, and explain the vehicle to me professionally. N Had an honest,extremely knowledgeable salesman Kishan Patel who took the time to answer any questions, and explain the vehicle to me professionally. Not like many typical salesman I have dealt with in the past, Kishan doesn’t try to pressure you but makes you feel welcome and respected. Very kind and pleasant person and experience. More