AutoNation Volkswagen Las Vegas

Great dealership who cares about their customers! Mark always look out for me. He goes the extra mile. always look out for me. He goes the extra mile. More

Very professional. Although it was a lengthy process they had Kept me up to date on the status of my vehicle.Wubbalubbadubdub Yaba dabba do they had Kept me up to date on the status of my vehicle.Wubbalubbadubdub Yaba dabba do More

Great customer service! My sales associate Ihor is awesome and great to work with. We have bought multiple vehicles from him and we are always happy to come back. awesome and great to work with. We have bought multiple vehicles from him and we are always happy to come back. More

I feel I was taken advantage of. Quality of work was good. At over $4000.00 I will not recommend this place. Expensive, expensive, EXPENSIVE good. At over $4000.00 I will not recommend this place. Expensive, expensive, EXPENSIVE More

Louise (GM) and her team (Dima, Madison) were flawless with our recent Tiguan purchase! We purchased the vehicle from another state and had the typical concerns with shipping, paperwork, etc. VW Las Vegas with our recent Tiguan purchase! We purchased the vehicle from another state and had the typical concerns with shipping, paperwork, etc. VW Las Vegas was 100% professional from start to finish, making the entire experience very easy. I would highly recommend anyone considering a VW or even a used car to consider this store. Top notch team. Thank you!!! More

This is a follow up review to a previous service issue I had with another dealership regarding the maintenance service package I purchased from Autonation with my vehicle. Due to the package expiring Findl had with another dealership regarding the maintenance service package I purchased from Autonation with my vehicle. Due to the package expiring Findlay Volkswagen would not honor my 30,000 mile maintenance and wanted me to pay out of pocket. I posted a review about Autonation as I felt I had been lied to about the details of my package. I was contacted by the General Manager who explained the miscommunication between myself and the finance manager and had me scheduled for service with Autonation the same week. My service was completely covered and the customer service I received from the service department was exceptional! I am very pleased with Autonation as they have definitely proved to me they care about their customers. I will continue to do business with Autonation as they have definitely proven themselves as not being another dishonest dealership who is only out for their own personal gain. More

There were several issues with this service visit. I had to bring my Tiguan in to repair an oil leak due to your service technicians lack of attention to detail on my previous visit. I brought my Tiguan to bring my Tiguan in to repair an oil leak due to your service technicians lack of attention to detail on my previous visit. I brought my Tiguan in for its regular maintenance. After returning home I began to notice a few drops of oil coming from the under carriage. I brought the car in to have this problem looked at. As I suspected the issue was the oils drain plug. After being told the vehicle was ready I came back to pick up the vehicle. 1) the paper work was not ready. Initially staff could not find the paper work. Once they did, it was incomplete. No story or actions taken was listed on the paperwork. 2) incomplete work done, I purchased the oil additive for added engine protection on my last oil change. After reading the the story I discovered the the oil had been changed to replace the drain plug. When I had asked about the additive, they had forgotten about it. 3) the car was returned to me un washed 4) while I was standing at the counter my service representative and another Auto Nation employee began talking about the behavior of of a previous customer in a negative manner. This service experience left much to be desired. It shows that your company does not value your customers time and monetary investment. Moreover, you don't value your customers, to hear your representatives speak so poorly of your customers in front of other customers summarizes Auto Nation's core values. More

If I can give them a zero star rating I would. There is nothing but liars and thieves at Volkswagen on Sahara. My check engine light came on before my registration was due of course. So I took my car in to nothing but liars and thieves at Volkswagen on Sahara. My check engine light came on before my registration was due of course. So I took my car in to get fixed. After they assured me they “fixed” the problem. I still failed my smog tests. After another day of headaches and arguing with the service guy. They assured me once AGAIN it was fixed. And as a gesture of good will... the Manager offered me a free oil change and interior detail. Which I thought was so more then generous. And I was blown away. Almost ashamed at how I “Karen’d” out on these men. I finally passed my smog and continued on with my life. I cashed in on my “free oil change and detail” only to find out now... that my car has ZERO OIL in it. And is potentially causing problems now. I took my car to Volkswagen in Henderson and they couldn’t find any leaks or issues. Just no oil... mind you it is now July 2020 and I was furloughed and quarantined for about half the xxxx year... which meant I barely drove my car... which basically means how the eff do I not have oil in my car. Riddle me that. I’m beyond pissed. More

Best service advisor ever! Charlotte Wilson is an awesome service consultant! We had an issue with a newly purchased 2017 VW at another dealership. Charlotte went to bat for us Charlotte Wilson is an awesome service consultant! We had an issue with a newly purchased 2017 VW at another dealership. Charlotte went to bat for us with the other dealer and got the problem resolved properly, not just a band-aid. Without her help, we would have had to spend $2000+ out of pocket to get the problem fixed. I HIGHLY recommend this dealership and especially Charlotte! Thanks for getting my cute little 2017 Golf fixed! More