AutoNation Volkswagen Las Vegas

My Recent Car Buying Experience!! 5 Stars!!!! My experience from start to finish was exceptional! From the time we pulled into the parking lot to being greeted by Manny, to taking a t 5 Stars!!!! My experience from start to finish was exceptional! From the time we pulled into the parking lot to being greeted by Manny, to taking a test drive in a 2019 VW bug convertible, to Curt who gave us a sick deal on my now beautiful car, to the closing of all the paperwork and being in the finance office for only 30 minutes, with Casey the Finance Manager, I have to say that this was by far the BEST car buying experience I have EVER had in my life! Thank you soooo much Autonation VW of Las Vegas for making my purchase smooth and fast! You all are the best and have a customer for LIFE!! Go and ask for Manny....you will not be disappointed!!! More

SOLD CAR WITH BRAKE ISSUES CUSTOMER SERVICE HORRIBLE They sold me a car with brake issues, charged me for tint on the car that was already on the vehicle. Car still broke full brake job is needed bu they They sold me a car with brake issues, charged me for tint on the car that was already on the vehicle. Car still broke full brake job is needed bu they claimed they did a full front brake job to the lender with fake invoice and dates that my car was not in service. Lawsuit will be filed, I dont want this car. More

Worst Customer Service I purchased an Atlas in June 2017 and have had nothing but problems. The salesman told me certain accessories were included but then months later, aft I purchased an Atlas in June 2017 and have had nothing but problems. The salesman told me certain accessories were included but then months later, after multiple requests for the items, said “Well I messed up. But you can come in and buy them.”. Two days after I purchased the suv multiple parts started falling off of the vehicle including the door handle, seat controls (2), hood release and hood lift support. Also, features of the vehicle were malfunctioning, such as the auto stop-start, WiFi and remote start, the. Service department told me to turn off the features or not to try to use them. When I tried to take the vehicle in for the first service I was told I would have to pay to replace the parts that were broken and the features that had malfunctioned. After complaining they told me “fine” we will cover it but the rental vehicle will be $35 per day. They wanted me to pay for a rental while they repaired my brand new SUV. After months of problems and more broken parts I called corporate and spoke with a very nice woman who connected me with someone’s voicemail to speak about the issues. He called me back 3 days later and said it would take at least 14 days to review my case. Five days later he called to say the car was repaired and “good as new”. Great, but it should have been good as new when I bought it 6 months ago. He had no response for that but did say if I had any more problems to take it in for service. This has been the worst car experience ever for me! They obviously do not care about their customers or their reputation. I told the gentleman that I would happily tell everyone about my horrific experience with VW Corporate as well as VW AutoNation. His response.... “Ok, have a great night.” I will never recommend this dealership to anyone, I will never recommend VW to anyone. More

Bad customer service! I submitted an offer for an GTI and they won't even give me the courtesy of replying back. I guess my business is not welcome. I think they think I'm I submitted an offer for an GTI and they won't even give me the courtesy of replying back. I guess my business is not welcome. I think they think I'm asking to get the car for free or asking the sales person to make my payments. More

Will lie to you Leased a VW on July 31st. Traded in Honda Accord. Dealer owes me $13,000 and stated I would receive check in 1 week. 3 weeks later still no check a Leased a VW on July 31st. Traded in Honda Accord. Dealer owes me $13,000 and stated I would receive check in 1 week. 3 weeks later still no check and no response to 3 inquiries regarding status of the payment. More

The best services from Mark Daddario I got a best services from Autonation Las Vegas for my third vehicle VW Passat especially this year , and thank you for Mr. Mark Daddario take care my I got a best services from Autonation Las Vegas for my third vehicle VW Passat especially this year , and thank you for Mr. Mark Daddario take care my car as his own . More

Service Dept. Was great! My aunt and uncle were passing through in a 1986 Vanagan and their headlights went out. Steve gave us a quote and an estimated time to complete. The My aunt and uncle were passing through in a 1986 Vanagan and their headlights went out. Steve gave us a quote and an estimated time to complete. The work was completed quick and the cost was less than quoted. Communication was great and service was excellent. I thought they'd be stranded for much longer being that the vehicle was older, but they had two mechanics that knew that vehicle very well. More

They were helpful They supported me in my search. I was treated with respect as a customer. They worked with me to make it happened. I am satisfied with their service. They supported me in my search. I was treated with respect as a customer. They worked with me to make it happened. I am satisfied with their service. More

Worse dealer store ip on date 9-7-2016 after I left store I realize that they put more on my contract they never tell for dealer fees tax fees apr fess extended warranty ip on date 9-7-2016 after I left store I realize that they put more on my contract they never tell for dealer fees tax fees apr fess extended warranty and my car Ben driven 60 mill beafore I sign contract they sold me car as new not like use from 26.000 promising they charge me over 30.000 dollars after all I did go over ther in store to ask them why or returned my car General Maneger trow me out from store and parking lot they tret me if I came back that I'm gonna be arrested and charge for transposing my car got tehnical issue and I'm not allewed to go over ther More