AutoNation Volkswagen Las Vegas - Service Center

I object to having to pay to replace defective brake pads that should have been covered by recall/warranty. I NEVER recieved any notice of a recall on the brake pads and for there to be a time limit on your that should have been covered by recall/warranty. I NEVER recieved any notice of a recall on the brake pads and for there to be a time limit on your defective product for replacement is absolutely ridiculous. The manager was very nice and supportive, the actual tech. who helped me (Alex) clearly needs more training as when I asked to talk to the manager he refused to do that, I only got to speak to the manager as he happened to walk out and noticed there was a problem and then spoke with me. However having defective brake pads on a car, NOT informing the owner of it and putting a time limit on replacement is flat out WRONG. As such, I will NEVER be purchasing another VW. You have taken a loyal customer and sent them away because VW did not want to pay for their defective work. I will say that Jeff in the service dept. was outstanding, the manager was good, but the initial contact with Alex was very much less than expected. More

Excellent service, friendly staffs, professional customer rep. Provided on time promise schedule, cozy and clear waiting area. But there is one previous issue still not able to fix or duplicate (front driver rep. Provided on time promise schedule, cozy and clear waiting area. But there is one previous issue still not able to fix or duplicate (front driver seat level height slowly lower without adjusting) More

I came for 10,000 Miles service which was due, and it was quick no hassle. quick no hassle. More

Our service member James Parcells was so helpful and my Tiguan runs great thanks to him Tiguan runs great thanks to him More

Experience could’ve been better, felt that my service advisor wasn’t very knowledgeable. After the car was finished with service, there was a hazard light still on which the service advisor didn’t know w advisor wasn’t very knowledgeable. After the car was finished with service, there was a hazard light still on which the service advisor didn’t know what it meant and another service advisor had to come turn it off for us (which should’ve been done by technician initially). There was potentially another issue with the car that we had to come back for a diagnostic testing, asked my service advisor if she could provide a loaner before we came back for the appointment and she stated they were 3 people ahead of me but once a loaner was available then she will let me know. And I never heard from her again. Lastly, in the sales dept, there was one employee that start yelling at two of his coworkers very loud for at least 10 minutes about they weren’t transferring calls correctly or something. It was very unprofessional due to customers waiting in the lobby. After 10 minutes, I believe a manager pulled the employees inside an office where that one coworker was still yelling, it was very loud and uncomfortable. More

Shocked by the high cost to diagnose. ..but it turned out to be an easy fix so fee was removed and part fixed. If part wasn't fixed, then the diagnosis fee would have stayed on. Thank you ..but it turned out to be an easy fix so fee was removed and part fixed. If part wasn't fixed, then the diagnosis fee would have stayed on. Thank you for being honest and upfront with the costs and for helping me save money where I could (the reason most folks stay away from dealer repairs). No longer...I'm going to you guys first from now on. More

All si have to say about AutoNation VW Sahara location are pretty good things. Starting from the welcoming faces all the time I am there, the quality of costumer service that they provide is beyond apprec are pretty good things. Starting from the welcoming faces all the time I am there, the quality of costumer service that they provide is beyond appreciate it. My family owns 3 VW Tiguan and we love to keep them updated on services and functionality!!! Jeffrey has been our service advisor for quite a few years and he has NEVER disappointed us; but overalls, I can tell that the whole Service squad is AMAZING! More

I recently had my car serviced with Volkswagen automation. Janyk was my technician and he handled my cars needs so well. I trust that everything they tell me is absolutely necessary and they also automation. Janyk was my technician and he handled my cars needs so well. I trust that everything they tell me is absolutely necessary and they also tell me when certain services can wait until next time. I appreciate the care More

I got real take care by Jeffrey Service Consultant. He explained everything what I need to take care of my car. Jeffrey was very patient to what I need and what is my car problem. For example , I have He explained everything what I need to take care of my car. Jeffrey was very patient to what I need and what is my car problem. For example , I have a little crack on my window window shield , I worried if I got car wash the little crack will getting bigger. He explained how to take care the crack and explained I don't need to be worried to fix it immediately. He recommended me to get some fix only $86+ . And he also with a friendly smile and voice tone . I highly recommend Jeffery to everyone for their service. More

Service department is a joke. They will have your car all day and do absolutely nothing even though you had an 8 am appointment time. They do not answer the phone when calling for They will have your car all day and do absolutely nothing even though you had an 8 am appointment time. They do not answer the phone when calling for an update and refuse to admit any faults. Your car will fall apart even though it is brand new and they don’t care! Tell you your car has to be in for a week or more and that you are not important enough to get a rental car! Yes, those words exactly you are not important enough for a rental car. I personally would never recommend this dealership to anyone. The customer service is terrible and all the phone does is ring and go to a voicemail and they will NEVER call you back. Just spend your money elsewhere. Left the car dirty in the inside like someone touched oil then get inside of your car and touched around! More