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AutoNation Volkswagen Las Vegas - Service Center

Las Vegas, NV

4.4
238 Reviews

238 Reviews of AutoNation Volkswagen Las Vegas - Service Center

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December 21, 2021

Mark Daddario excellent customer service this past weekend when my battery unexpectedly died on my Passat. He was able to squeeze me in and get my battery replaced the same day and fairly quickly. E More

by acarletta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Daddario
Report | Print
December 18, 2021

Jeffrey Lopez and staff at the Service Center were fantastic in every way. They all deserve a raise! More

by Tarlene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Lopez in Service
Report | Print
December 17, 2021

Very professional they went the extra mile for me to get my car fixed fast thank you More

by Jesus barajas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Lopez
Report | Print
December 14, 2021

First time visit. Honest estimate, ended up needing recall work. Money saved! I was a walk in and was out same day. 👍 More

by jamajamav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlotte
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Dec 15, 2021 -

AutoNation Volkswagen Las Vegas responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Las Vegas. We are always more than happy to assist you if anything else comes up. Take care!

December 04, 2021

Staff were very helpful and polite Love the part where they wash your car after serving. More

by star22only
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
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Dec 08, 2021 -

AutoNation Volkswagen Las Vegas responded

Hi, thanks for your praise and kind comments about our team. Drive safe, and we'll see you on the road.

December 02, 2021

Recall of the Taos was protracted due to parts unavailablity. Then crapped out after redelivery, creating a very unsafe situation. Service rep was understanding, helpful and cooperative. More

by Knumbzzxz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Shapiro
Report | Print
Dec 06, 2021 -

AutoNation Volkswagen Las Vegas responded

Hi, we regret to hear that you are displeased with your recent experience with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (702) 605-5802. We would appreciate the chance to turn your experience around.

November 13, 2021

Charlotte is an EXCELLENT customer service person with a great knowledge of her job and quality More

by Jorlv77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlotte Wilson
Report | Print
Nov 16, 2021 -

AutoNation Volkswagen Las Vegas responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

November 13, 2021

no cosistencey in the repair department 10 or more managers in my time does not give confidence ha ha talk about confidence you asked for a report on at least 5 people who are no longer there More

by fhitzeman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
charolette
Report | Print
Nov 17, 2021 -

AutoNation Volkswagen Las Vegas responded

Hi, we regret to hear that you had this experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 605-5802 to discuss what we can do to help.

November 11, 2021

Great Customer Service. Took care of all of my car needs. Easy to schedule appt. More

by vickinista
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlotte Wilson and Gregory Dingle
Report | Print
Nov 14, 2021 -

AutoNation Volkswagen Las Vegas responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 02, 2021

Mark was very helpful, fast, friendly and professional. They have my parts order for my Tiguan right away, went above and beyond my concern on my car. Got me a free carwash that was special!!! its the Best More

by ppinlac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MARK DADARIO
Report | Print
Nov 06, 2021 -

AutoNation Volkswagen Las Vegas responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thank you so much for being one of our valued guests and we look forward to your next visit!

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