AutoNation Volkswagen Mall of Georgia

I negotiated a remote purchase while out of state this August. Ms. Aja Cummings did an exceptional job of making sure all of my questions and concerns were addressed. She not only secured the vehicle th August. Ms. Aja Cummings did an exceptional job of making sure all of my questions and concerns were addressed. She not only secured the vehicle that I needed, she was able to lock in the sale for me even though I couldn’t arrive at their location for another 72 hours. Her level of commitment to me was something that I would expect from a family member, not a car salesperson. Ms. Jessica Slaughter assisted me with the financial documents. She took time to provide details that directly answered my questions and extremely pleasant to work with. The only reason that I didn’t give the dealership a 5/5 is because of additional equipment that I wanted added to my vehicle. The service department said roof bars and a cargo rack were not available equipment for my vehicle. I knew this to be inaccurate, as I investigated the options on the VW website prior to this engagement. When I arrived, I also saw the equipment available through their automated kiosk under additional accessories. This was rather disappointing as I am an extremely busy individual and have very few opportunities to handle personal business, such as the vehicle purchase. Sales team and associated staff: 11 out of 10 Service representative knowledge: leaves room for improvement. More

I'm impressed with Volkswagen Mall of Georgia because they had a great selection of the New 2024 Atlas I was looking for, The salesman Austin was very helpful to my selection of the new vehicle. I defini they had a great selection of the New 2024 Atlas I was looking for, The salesman Austin was very helpful to my selection of the new vehicle. I definitely recommend to purchase your next vehicle at this dealership, I know I will. More

We purchased our CPO Jetta here about 3 weeks ago, great experience. We have also brought it in for service. It is still under warranty. They replaced a window that had scratches, fixed a rattle and an oil experience. We have also brought it in for service. It is still under warranty. They replaced a window that had scratches, fixed a rattle and an oil leak. Our service advisor is very friendly and courteous. He explains things thoroughly and makes sure you are completely satisfied before you leave. It seems they strive for good customer service and want to do a good job. More

They did a great job, the car was in the dealership 3 days instead 5 days instead 5 More

No cars available advertised put money down for car not there terrible way for business there terrible way for business More

James my advisor is the best I’ve dealt with in the 5 years I’ve been going there. years I’ve been going there. More

Great customer service and support from an engaged team. They show apathy regarding your experience/concerns They show apathy regarding your experience/concerns More

The service was really good and Suad that attend me did a great job. Always choose AutoNation VW Mall of Georgia for my car service. great job. Always choose AutoNation VW Mall of Georgia for my car service. More

Courteous, helpful and did what was ageef upon . Sales consultant was engaged troughout the process. The signiture paperwork took minutes vs. hours with our previous lease. Agreed to secondary serv Sales consultant was engaged troughout the process. The signiture paperwork took minutes vs. hours with our previous lease. Agreed to secondary service was completed in a timely manner. More

I had bought my car from them and for service everyone was thorough and courteous was thorough and courteous More