AutoNation Volkswagen Mall of Georgia

Went to Auto nation to help my son by his first car because he didn't have any credit so I was going to co-sign and help him establish his credit. I have been in the car selling business before and kno because he didn't have any credit so I was going to co-sign and help him establish his credit. I have been in the car selling business before and know how it works with the different finance companies but normally you pull 1 credit report and shop it to your different lenders. Because the first car didn't fit, they ran my credit 7 different times, 7 hard inquiries on my credit at one place. I have never in my 58 years heard of a dealer doing this. Still pissed about it. Should have gone through my credit union. I was told that's how they do it there in the finance dept., total xxxxxxxx. Normally send the 1 copy of the credit report to the different lenders, was never told they would run my credit 7 times. I would have walked out. My son still got his car and that part was alright but I will never go back to finance a car. More

James did an excellent job of assisting me with my vehicle service appointment! He was extremely friendly and discussed in detail all the work to be performed. vehicle service appointment! He was extremely friendly and discussed in detail all the work to be performed. More

James helped me with my vehicle and was super kind and attentive! He helped explain exactly what was wrong with my vehicle and my car was finished quicker than they said. attentive! He helped explain exactly what was wrong with my vehicle and my car was finished quicker than they said. More

Glad the folks were able to help in finding us the car we wanted for our daughter. wanted for our daughter. More

I dropped off my vehicle late on Saturday, but had requested feedback and costs to be given to me via the texting the dealership started with me on Friday, when I made the appointment. Nobody ever gav requested feedback and costs to be given to me via the texting the dealership started with me on Friday, when I made the appointment. Nobody ever gave me pricing until I was without my vehicle. It was all such a struggle to get a response, so, since I have a warranty I bought through the dealership, I had to communicate with my sales rep who had to go to the service department to get info and feedback. The service department has a great guy, James, but I didn’t catch his name last time I was there, so it was like pulling teeth to get anything accomplished. My sales guy, Q, is also fantastic! Ultimately, I left after getting a ride to my vehicle and had nothing done, since it was so frustrating. Zero stars for Suad, the service guy. More

I always have a wonderful experience at this dealer. I feel they take their time to explain any issues with me and are always super friendly I feel they take their time to explain any issues with me and are always super friendly More

James was friendly and up-front about the cost. Informed me about upcoming service I might need but was never "pushy". Thanks! Informed me about upcoming service I might need but was never "pushy". Thanks! More

The car wasn’t ready and in fact was not ready for several days even after the payment check wasn’t presented. The promise of two-year free maintenance service as shown in the ad was cut to none at several days even after the payment check wasn’t presented. The promise of two-year free maintenance service as shown in the ad was cut to none at the time of delivery, however later was agreed for one year, after buyer showed the promised ad. The tricky attempt to not sell the car to the buyer who presented the check was a dishonest attempt to void the transaction and sell it to other buyers who came up with higher offers. More

Thank you for your help. They were so nice to me. Good good good good They were so nice to me. Good good good good More

Great service as always. I have had several Vw cars over the years and will continue I have had several Vw cars over the years and will continue More