AutoNation Volvo Cars San Jose

The previous owner's identifying information (reg) is in the glovebox. We cannot connect to the app. Per the CPO requirements, this should have been completed. We were sent with a post it note with a pho the glovebox. We cannot connect to the app. Per the CPO requirements, this should have been completed. We were sent with a post it note with a phone number to call to attempt this ourselves. It did not work. The reasoning for the post it was because service was closed and the only non-service employee who had VIDA access no longer worked there. We told our salesman we wanted our daughter to be on the title as owner and needed to get a cashiers check from the bank before they closed. Salesman told us finance would handle and no problem. Once signing well after bank hours, I noted the vehicle was in my name. Finance said we should have told the salesman. We did. This was a cash purchase. My credit was still run and I have a hard inquiry. Most disturbing, the finance salesman told us an advantage to purchasing the AutoNation windshield coverage was to “keep the CARFAX clean, since AutoNation does not report windshield replacements to CARFAX”. He said this several times as if it was a benefit to a future owner not seeing a windshield replacement on a CARFAX and “keeping it clean was important for resale value”. I told him I have been in law enforcement over 2 decades and would never purchase something to deceive someone about the history of the car. He had no reply to this. I thought it would be a moment for him to realize honesty and integrity was paramount. His above-mentioned reasoning leaves us wondering it anything has been not revealed to us as a purchaser of a used vehicle. The idea of pushing a product such as the windshield protection to “keep the CARFAX clean in the interest of resale value and utilizing a detailed method of AutoNation not reporting windshield replacements under the protection plan to CARFAX is deeply concerning. I told him ones’ integrity is of utmost importance and as a used vehicle purchaser, I would never want to purchase a product that is designed to keep repairs from CARFAX. I want the future owner of the car to be well-informed. He had no direct reply and switched topics to show an interest in law enforcement. Considering the vehicle was purchased at the same dealership two years prior, it makes us wonder if the windshield has been replaced. Considering what I was told above, and what I am about to type reinforces our suspicion the windshield was replaced without swapping the rear view mirror. The car has the premium package, which includes Homelink with buttons on the rearview mirror, and a compass in the rearview mirror. Neither of these features are present. I have looked at many other listings for 2021 60 T5 momentum with premium package, and the photos clearly show the home link buttons underneath the review mirror. Why do we have a vehicle with a rear view mirror without these options? The car is equipped with all the remaining package contents. After thinking about the the sales tactic used for the windshield protection package, I believe the windshield was replaced during the prev ownership using a windshield from another vehicle that did not have the premium package. In an effort for a quick swap, the rear view mirrors were not swapped. This resulted in our vehicle no longer having features it was built with. The vehicle was scanned in VIDA after sale. The build info in VIDA lists Homelink and compass in rear view mirror. The current mirror does not have those options. This reinforces my suspicion. The vehicle sheet provided to us that was used to price the car indicates the vehicle is equipped with the premium package (home link and compass). Also lists premium audio, which it does not have. The service invoice for the car shows the car is a black recharge. It is a gray momentum. We would like the app connected, rearview mirror with Homelink and compass as built and price adjusted for lack of premium audio. Our daughter is special-needs and extremely detail oriented. These issues need to be corrected. More