AutoNation Volvo Cars San Jose

0/10 recommendations for this location. this was an absolute fail on the volvo dealership vibe. although an auto nation volvo, the standard should still exist for a luxury brand such as vol this was an absolute fail on the volvo dealership vibe. although an auto nation volvo, the standard should still exist for a luxury brand such as volvo. from the moment i walked in this place, i knew it was dicey. the sales personnel appeared to be too busy to address a new customer. the inventory is not tidy at all. i asked for a specific vehicle, sales said it was available but could not locate the key even with the vin. after confirming the vehicle was available, i made an appt at a later date to buy and when i arrive, sales says the vehicle was sold. after three days of searching i learn the vehicle is still available for person but in the loaner program, which means sales lied or was just too lazy to verify and wanted to sell me something else. i call back a few days later to speak with the sales manager. i ask for everything to be prepared so i can walk in and purchase, and set another appt. when i arrive, nothing is prepared, including the car. just lack of decency at this place. and lack of professionalism and customer focus. i wanted almost 4 hrs to complete the sale and guess what? i couldnt leave with the car bc they couldnt take my cash. this whole entire process from beginning to end was just deplorable. that was the abbreviated version, there were more encounters. More

Great experience and loved working with Kimberly! Thank you for all the help getting our amazing car. Thank you for all the help getting our amazing car. More

Had a faulty download of Volvo's latest over-the-air software update. I got a message on the Volvo app that the download was successful, but it didn't take. It would continuously reboot and go blank. I software update. I got a message on the Volvo app that the download was successful, but it didn't take. It would continuously reboot and go blank. I couldn't control most of the vehicle functions, including HVAC, rear camera, radio and Sirrus XM. To reprogram the car the dealer charged a $311 "diagnostic fee" even though the car is under Volvo's Certified Pre-Owned extended warranty. Volvo Customer Care refused to consider a refund, saying it was a dealer issue. This is not the first problem I've had with this car and this dealer. I love how the car drives and looks, but I won't be buying another Volvo. Reddit is full of complaints about this software update, so it's not an uncommon issue. More

Yoon in AutoNation Volvo is a great dealer. He helped me to get my first XC40 and this time I got his help to replace it with XC60. The price negotiation was intense but finally we got good res He helped me to get my first XC40 and this time I got his help to replace it with XC60. The price negotiation was intense but finally we got good results. More

I cannot believe I'm going to share that I LOVED my car-buying experience! car-buying experience! More

The manager and the sale agent worked smoothly and correctly in my purchase of new EX30 PLUS. I had a great experience with them from started from online/email through sale office visit. correctly in my purchase of new EX30 PLUS. I had a great experience with them from started from online/email through sale office visit. More

I’ve been a loyal customer here for years, but my recent experience with my new electric EX30 was deeply disappointing. After my car mysteriously died and was towed in on a Monday morning, I didn’t receive experience with my new electric EX30 was deeply disappointing. After my car mysteriously died and was towed in on a Monday morning, I didn’t receive a check-in confirmation for two full days—and only after I called multiple times. Despite daily follow-ups, the car sat for a week before diagnostics even began. The initial check felt dismissive; they claimed the car was "fine" because it accepted a charge, ignoring the specific electrical fault I reported. After 18 days of back-and-forth, they concluded the issue was "not reproducible." While I appreciate the loaner car, the lack of proactivity and the length of time it took to reach a "no-fix" result makes me question returning. More

I appreciated the clear communication, patience with my questions, and ease of dropping off and picking up the car for services. questions, and ease of dropping off and picking up the car for services. More

We are very disappointed with the service department service advisor given to us Cheyenne - We purchased a 2025 Volvo X90 in July 2025 —— after the 10,000 maintenance completed — December 2025 (check service advisor given to us Cheyenne - We purchased a 2025 Volvo X90 in July 2025 —— after the 10,000 maintenance completed — December 2025 (check engine light) issue — absolutely NO communication- car was taken in for service December 31, 2026 to see what the issue was —after we had to call Jan 3; 2026 find out what is the update - only told car needs a part on back order —— no loaner but was told by Cheyenne car was ok to drive —- today Jan 14,2026 still no communication—. Left several messages- More