AutoOne Lancaster

Broken Promises I am disgusted by my interaction with these people. They misled me multiple times about the date my car would be ready. Then they made me come to sign I am disgusted by my interaction with these people. They misled me multiple times about the date my car would be ready. Then they made me come to sign paperwork for the second time (after they messed up the first set by putting the wrong interest rate) while I had a 102 degree fever. They gave me literally six different dates that I would be able to take the car home: 12/14 or 12/15 turned into 12/18 or 12/19. That subsequently turned into "10 days to get the title from the other dealer". Then it was 12/27. Then it was 12/29. then 01/02 or 01/03. I didn't get my car until 01/05/2018 To their credit, they did give me a loaner car during the several weeks I was waiting for the car. I was annoyed but I was ready to let bygones be bygones now that it was all over, literally four weeks after I put down my non-refundable deposit. Then a manager, Jake, called me on Friday 01/12/18. He said that the bank decided to lower my rate and that new paperwork needed to be signed. The whole thing sounded suspicious to me so I called PSECU. They told me that the reality of what happened was the dealer put the wrong interest rate on the paperwork in the first place. I wasn't going to make a big deal out of it, since it benefited me anyway but I simply did not have time to go down there. I was out of town for the holiday weekend. Tuesday it snowed and the roads were not great. It snowed again on Wednesday. Thursday I woke up with a fever of 102. The salesman started texting me saying I had to sign these papers or "the deal is going to be kicked". Even after I told him I had a fever he told me that they still owned my car until I signed the updated papers and they could take it back. I was furious that they are now threatening to take the car when I had done everything that asked timely and I had a perfectly legitimate reason for not being able to do it immediately. I went to the dealer, fever and all to sign the papers. I'm not proud of my behavior but quite frankly I lost my mind as soon as I walked through that door. I was so furious that the way they had been treating me and I made sure they knew it. They had no business pressuring me to risk my health just so they would get their money, especially after they took their good old time getting the car to me in the first place. They immediately threatened to take the car and call the police (because I was shouting at them and causing a scene). After working in customer service, literally since I have been able to work with is NOT normal behavior for me. I didn't threaten violence or make any physical advances. I'll admit I used some choice words with them but I don't feel it warranted the reaction I got. So I just read the new papers, signed them and left. I am just so disgusted that any of this even happened. After the long drawn out process they dragged me through they had no business demanding things be taken care of so quickly. They were constantly shifting blame and breaking promises . At best this place is a circus of buffoons who don't know what they are doing, but I suspect they are actually much slimier than that. Don't buy a car from these people. They have no integrity. More

Great car buying experience! Both Allison and Kenny were great with us from the moment we walked into the dealership, right up until we drove away in our new car. They were helpfu Both Allison and Kenny were great with us from the moment we walked into the dealership, right up until we drove away in our new car. They were helpful without being pushy, and made this a pleasant experience. More

Auto 1 excellent Great cars, great selection, great price Ask for Mike he knew his stuff and wasn't pushy. No one there is pushy. Nice cars smooth transaction. Great cars, great selection, great price Ask for Mike he knew his stuff and wasn't pushy. No one there is pushy. Nice cars smooth transaction. More

Personal touch Nice selection, confident service, and understands the clients needs and desires. Great follow through, cares about the customer, you feel like you ar Nice selection, confident service, and understands the clients needs and desires. Great follow through, cares about the customer, you feel like you are more than just a sale. Very professional. More

Prompt, pleasant and professional Had a great buying experience from start to finish. No pressure. Great information and explanation of options for the car. Very friendly. Clean an Had a great buying experience from start to finish. No pressure. Great information and explanation of options for the car. Very friendly. Clean and comfortable showroom. Highly recommended! More

An all around good experience I was greeted upon arrival to the dealership as expected and we made the friendly introductions. From there, Mike Diaz was available to answer any of I was greeted upon arrival to the dealership as expected and we made the friendly introductions. From there, Mike Diaz was available to answer any of my questions and assist me without the hounding you find at most dealerships. Service was friendly and professional as well as quick and to the point. I did not once feel like we were being kept waiting or ignored and I can say the staff onsite was genuinely a pleasure to work with. With the world of sales rapidly changing, the crew over at Auto One understand and have adapted to it. More

Fast and easy to deal with Friendly and pleasant to work with. Very helpful. Highly recommend to anyone looking to purchase a vehicle. They have a huge selection to choose from. Friendly and pleasant to work with. Very helpful. Highly recommend to anyone looking to purchase a vehicle. They have a huge selection to choose from. More

Honest!!!!! Mike Diaz was top notch! His honesty and ability to make us feel comfortable throughout our three visits to Auto One was great! They have extremely Mike Diaz was top notch! His honesty and ability to make us feel comfortable throughout our three visits to Auto One was great! They have extremely good prices on extremely high quality vehicles! My new Chrysler 300 is amazing! Thanks guys for working to make this dream car a reality for me! Chad Mendenhall More

Very helpful and trustworthy. Not your typical slick dealership. Very accommodating and helpful. Jake, Kenny, Stephanie and especially Ali made everything very smooth and relativel Not your typical slick dealership. Very accommodating and helpful. Jake, Kenny, Stephanie and especially Ali made everything very smooth and relatively stress-free. Left with my ideal vehicle and feeling good about the price. Would highly recommend! More

Very friendly environment I had dealt with Ely when I first walked in the door. She was the first to get up out of her chair and assist me. Very pleased with my purchase and ov I had dealt with Ely when I first walked in the door. She was the first to get up out of her chair and assist me. Very pleased with my purchase and over customer service. I would definitely recommend this dealership to anyone I know. More