What is quality control
So this whole post isn’t purely negative I will say my buying experience was great, that however is where it stops. James did his job very well and ma
So this whole post isn’t purely negative I will say my buying experience was great, that however is where it stops. James did his job very well and made my purchase experience amazing, when I contacted him regarding my issues he made sure service contacted me immediately. Thank you James. Now for the service department. Before I made the first payment on the truck it wouldn’t start, I did my homework and trouble shot the issue, it was the TIPM, had the truck towed at my expense, they trouble shot and said fuel pump, replaced the fuel pump, truck wouldn’t start. Again I told them it’s the TIPM (or fuse box) so they ordered it and installed. Meanwhile I missed work without having a truck, had to pay for both the fuel pump and TIPM. They ate the labor cost (thanks) get my truck back and notice that the paint on my grille, and front bumper has been damaged, and my o2 sensor was left unplugged dangling on the motor (I’m informed by the service manager too bad so sad more or less) later I get pulled over, no license plate light. Again, left dangling (remember fuel pump? Pulled bed off to access top of tank?) now the LED lights I installed to better my plates visibility are broken from dangling and bouncing off the bumper. I could go into depth on the poor service from the maintenance side but between this, getting pulled over, and the time wasted from them not listening to a customer it’s not worth anymore of my time. Back to a positive note, the sales team and finance were absolutely amazing to work with. I hope the service department learns to value customers.