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AutoSavvy Woods Cross

Woods Cross, UT

Overview
Reviews
Vehicles
4.6
249 Reviews
Call Dealership (801) 683-0821
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2023 South 625 West

Woods Cross, UT

84087

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Showing 249 reviews

April 01, 2016

In and out in 1 hour I came in from out of state to purchase a car. I called ahead and was helped by Russell. He arranged the paperwork ahead of time and arranged a pick More

by Rdwhiterdwhite1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Lawrence, Russell Cleverly
Report | Print
March 28, 2016

good sales, good car, bad after sale customer service Purchase of vehicle and the vehicle its self was good. After the sale service sucked. Tried to get info on the where-abouts of my title, called sale More

by honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
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March 19, 2016

Great way to get a low mile newer car for less. I have purchased two cars from this location and a few family/friends have also. The cars have had no problems that weren't regular maintenance/repair More

by cameronp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Keller, Colby Lawrence, Russell Cleverly
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February 08, 2016

Go somewhere else These guys think their salvaged cars should be priced almost as high as a clean title. Negotiate? They don't. Don't waste your time. More

by DDD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Hustead, Colby Lawrence
Report | Print
Feb 08, 2016 -

AutoSavvy Woods Cross responded

I'm sorry you had a bad experience at AutoSource. I would like to know more from you on how you think our staff could have done a better job meeting your expectations. As the Regional Manager for AutoSource I am always looking for ways my staff and our selling process can improve. Please also let me know how I can help improve your experience with AutoSource, if you are still willing to do business us in the future. Rich Jackson.

Feb 08, 2016 -

DDD responded

Rich, as you are well aware of Im sure, there is a car dealership on just about every street corner. As a consumer I hold an advantage. I came into your Woodscross dealership looking for a specific car. I found a car that I was interested in, drove and made an offer on. The offer was 1600.00 less than asking price. I planned on putting 6000.00 down and my son was going to finance the rest. His first car. The car has been on the lot for quite awhile. The salesman came back and said the best he could do was knock a hundred dollars off. You lost my sale at that very moment. Im not stupid, and I know that you are making a significant amount of money on each car. That's why you have three dealerships now. This was my second bad experience from Autosource. In September I came in ready to buy a car that day. Same exact scenario as this. We'll knock a hundred dollars off the price. Really? That's two tanks of gas. I walked. I went to a dealer down the street, found a car (clean title) with 5000 more miles on it for less than the branded car. They knocked off 1500.00 and I purchased the car right then. Absolutely love the vehicle. I thought I would give you guys another shot. No go.

Feb 10, 2016 -

AutoSavvy Woods Cross responded

It's unfortunate that you feel a car is only a good buy if you get a large discount. That tells me that our sales team didn't show you enough value in the vehicle you were interested in. As you know we price our vehicles as low as possible right from the beginning. We try very hard not to play the game that a lot of dealers play. Mark the inventory up just so we can discount it to the customers who are good at negations and make the rest of the customers pay a unrealistic price due to the fact they don't know how or just don't want to play the negotiation game. The value of any product has NEVER determined by the discount, it's always determined by the market value. The market is the reason we have 4 locations. Our customers are the reason we have been able to grow, they understand the value of our product and appreciate the low precises we offer to EVERYONE, even the customer who isn't a professional negotiator. Its because of the incredible support that our customers have given AutoSource and our product that we have been successful. Not because we sell our product for more money than people want to pay! Branded title vehicles aren't for everyone, but more and more people are educating themselves and coming to see that we do offer the best value in the market. Good luck with your new vehicle. I'm sure it will serve your son well.

Feb 10, 2016 -

DDD responded

The concern I have now is the damage that was described to me by the salesperson is far from the actual damage to the vehicle. I was told the taillights were replaced and the trunk lid. That's true, but far from all. I know exactly where the car was wrecked, what you paid for the vehicle and the fact that there is discrepancy in the odometer readings. I have a 24 page report complete with pics of the vehicle prior to auction. Branded title vehicles have become a lucrative niche in the used car world. What was once a huge savings is now so so at best. I don't want to question integrity necessarily, but when I found out exactly what the vehicle looked like and what I was told that happened, were not even close, that presented a problem. I originally came in because a family member had purchased a vehicle from you.

Feb 11, 2016 -

AutoSavvy Woods Cross responded

I'm not sure what car you were looking at or what conversation even you had or with who. As to what we paid for a car really isn't important. You may have found what the re builder paid before repair. What we pay for a vehicle is irrelevant to the conversation. what is relevant is what the market is and if vehicle can sell for actual market value. Almost everyone understands you can see per repaired pictures on the internet and anyone can get reports on a specific vehicle in fact we encourage our customers to get all the information they can, including have the vehicle inspected by a independent shop. We represent the vehicles as we have them represented to us from the re-builders. I cant correct how you feel about not getting a huge discount or that you didn't have the car you were looking at independently inspected. What I can say is we do offer a incredible value in a used vehicle as well as the service we offer to our customers. Maybe some day if you become a customer of AutoSource you will be able to experience what I have explained to you in all these conversations. I don't understand why you feel we have been mistreated you so badly that you needed to put this on social media when you haven't actually ever purchased from us and had the opportunity to experience how we do business.

January 13, 2016

Great experience! My sales rep was really nice and very helpful. This was the one of the best experiences I've ever had looking for a car. Will definitely recommend thi More

by HappyHansen
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Lawrence
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January 12, 2016

Happy Customer Love my new car. M. Young great to work with. Very friendly service. Honest and Informative. Thank you! I'll be back when I need another vehicle and I More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mat Young
Report | Print
December 12, 2015

Very quick and simple I was in and out of there quick, I knew what I wanted also the salesmen weren't pushy. I highly recommend them cause of the honesty in them. More

by choo123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hustead, Cliff Coleman
Report | Print
November 27, 2015

Overpriced greedy dealer. These guys used to be a great source for salvaged vehicles because they priced them as such. Now they think their salvaged junk is somehow on par with More

by The law
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tevin Gowen
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Dec 10, 2015 -

AutoSavvy Woods Cross responded

After reading this review about our business I can't see anything we may have done wrong. Making statements regarding our prices is VERY vague. We stock over 700 vehicles. On some of our vehicles the price may be higher then you might hope, due to the market on that specific car. On the other hand some vehicles might be lower than you might think due to the same thing. The market might just be lower or higher due to supply around our region. There are a lot of reasons that you might not understand being outside of the business. If you have worked with us in the past you already know that our product is not junk, otherwise you would not have returned to us. We don't just make up our prices and ask what ever we want. We follow very specific pricing rules created by the market. We also follow the pricing guidelines created by our banks, the ones who actually lend the money on these vehicles and are the ones who ultimately are on the hook if the customer decides to quit making his payments. So as you can now see our prices are very good and the value of buying a branded title vehicle is extremity high. We have not to my knowledge ever sold branded title vehicles at the percentages you have listed in your complaint. If you would like more information I would be more than happy to explain over a phone call or in person how we determine our prices. Sincerely. Rich Jackson Regional Manager AutoSource Motors rich@autosourcemotors.net 801-821-0125

Dec 11, 2015 -

The law responded

Rich, I could easily focus on specific cars here, but lately it's been so bad seeing Autosource junk come up on KSL that I can actually generalize. In my case I was looking at your 2013 Escalades. I don't know which "market value" you are basing those off... but since they are all in UTAH then KSL would be a good indicator of this region's market outside of BB. There are several 2013 Escalades that come up in the 47-51k range that are clean title vehicles and comically so do both of your black rebuild title ones for precisely 10% or less off the clean values... Maybe that works for the desperate population with zero/bad credit, but for people shopping for cars like that it's funny to see rebuild/trashed Escalades within 3-5k of the clean values. I would add 10k plus and get a clean title any day over that junk in that price range. These are not your standard Mazda 3s that you have overloaded yourselves with, but high end vehicles and for anyone to even consider it, there needs to be a decent price break. I know I'm right because I've already seen the price reduced on both since you are clearly not even getting anyone to consider them at that range. So please spare me your explanations, but perhaps re-evaluate your pricing approach when you get into that price range with totaled vehicles. My review is to help the poor suckers that buy into your rhetoric. P.S. I've worked at a large dealer in Utah many years ago and although I'm happily no longer in the business, I'm well aware of how dealerships and the business world operate.

Dec 11, 2015 -

AutoSavvy Woods Cross responded

Your specifically speaking about Escalades 2013MY. which is better than your statement about our entire inventory. Now after you are specific to a vehicle I can answer your concern. After looking at the 3, 2013's we have, two of them are consignments and one is ours. Consignments are notated by the price ending with an 8. so the two priced at $45,998. in Woods Cross and $45,998 in Lindon, are on consignment and we do not adjust those as often due to the fact we do not own the vehicles. That being said these units are priced at 78% of the market and a customer can save still over $5,000. and buy a car with almost 20K less miles. As for the one we own and are selling for $38,499. you can see we are saving our customers over $9,000. from the closest comparable unit.. Now if you are really looking out for others in posting this review and not just wanting to rant about a vehicle you haven't even purchased . Then I am more that happy to sit down with you and give you more specific information on how we price are vehicles and at that point you would have all the information and facts to write an accurate review for the purpose of educating others correctly. I've provided you with my phone number and email. I would like to sit down with you and help you understand the process better and give you a chance to show us how we could do better in your opinion, but posting something like this does no one any good if you really are trying to help others.

Dec 12, 2015 -

The law responded

Rich, "That being said these units are priced at 78% of the market and a customer can save still over $5,000." You realize that on a 50k vehicle saving 5k is exactly 10% which completely supports my original point of these cars being unrealistically priced within 10% of clean retail values... Not to mention you lose factory warranty and if you fall for your additional warranty scheme then guess what..? I'm all of a sudden not saving any money and I'm stuck with a partial warranty and a compromised frame vehicle. I'm not interested in wasting my time coming down and listening to you explaining your pricing game. At the end of the day, these are SALVAGED vehicles and need to be priced as such, period. I've seen enough recent reviews of Autosource to see that plenty of people are having issues with the cars which is the nature of Salvaged cars. It's just sad that those clients most likely paid within 3k of what a clean title not wrecked vehicle would have cost. I just hope my review helps those types of people in the future.

November 24, 2015

Ok buying experience but no support later on I purchased a 2012 Kia Sorento from the Auto Source in Woods Cross. The buying experience was ok, we purchased the car through Colby. They wrote up th More

by kyleesmommy09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colby Lawrence
Report | Print
Nov 27, 2015 -

AutoSavvy Woods Cross responded

HI, This is Rich, I'm the Regional Manager for AutoSource Motors. I'm not sure who you are without giving a name, but I would like talk to you about your experience at our Woods Cross dealership and your overall buying experience. Thank You! I look forward to speaking with you in order to see if I can somehow improve your experience with AutoSource. Rich Jackson 801-821-0125 rich@autosourcemotors.net

November 14, 2015

Thank you!!!!! had a great experience. Rich and his staff took care of all of my issues months after purchasing a vehicle from them. I want to thank them for their h More

by Cb2405
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Jackson, Russell Cleverly
Report | Print
Nov 16, 2015 -

AutoSavvy Woods Cross responded

I'm not sure who you are but I would like to talk to you about your experience. Please give me a call or send me an email so I can talk to you about your concerns and try to repair the damage . Thanks. Rich Jackson Regional Manager AutoSource Motors. rich@autosourcemotors.net 801-821-0125

Dec 10, 2015 -

AutoSavvy Woods Cross responded

We are like all dealerships, we do have dealer handling fees. All our fees are disclosed at time of purchase and before the car deal is complete. We clearly post on all our vehicles that it is a branded title. It's listed physically on the vehicle on the lot and on every web site our vehicles are listed. We are proud of the fact we can save our customers thousands of dollars on there branded title high quality vehicles. We have integrity, we do disclose that our product has a branded title and we have saved hundreds of customers thousands of dollars on the best value in the market.

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