AutoSavvy Woods Cross

AutoSavvy Woods Cross responded

Mr. Prince, First off, we apologize for any mistakes on our end. We do our very best, however, we as humans are imperfect and make mistakes occasionally. Both Rich, our GM, and myself (Adam), Inventory Manager, have reached out and left 3 separate voicemails to talk about this specific scenario. We have not heard back from you yet to learn and understand your perspective. We want to understand your perspective and hopefully come to an understanding. I will briefly explain our perspective below but hope you will call us so we can smooth this out over the phone or in person. The Subaru Legacy of interest is a fabulous vehicle, which you came to find out by test driving the vehicle. In reference to my sales rep David Wilkinson telling you the repair was on the other side of the vehicle, he simply made a mistake and told you the wrong side. I have the repair history here and we clearly inputted that it had been repaired on the driver’s side, not the passenger’s side (which the pictures prove). Also, I saw and knew we had pictures to the vehicle and would have happily shown them to you if I were there to assist you, however, my Inventory Assistant made the mistake of not indicating on the sales rep’s inventory list that we did have pictures when he initially stocked the vehicle in. So, because David Wilkinson didn’t see the mark signifying pre-repair pictures being available, he told you we didn’t have pictures. The insurance auctions don’t always provide us with pictures so I have to communicate to my sales staff which ones we do have pre-repair pictures for. Our reputation is too dear to us, now being open almost 10 years, to fabricate which parts we replaced. We have always and will continue to tell our valued customers what exactly was done to any vehicle. Unfortunately, in this scenario, a few human errors occurred which understandably created reason for you to pause.

AutoSavvy Woods Cross responded

The repair was performed at our Subaru specific shop. They specialize in repairing and reconditioning Subarus and do a phenomenal job. Due to our unique niche and business model, the sensitive information and network relationships with our specialized shops is considered ‘Trade Secrets’ and protected by our management team. We only choose to privatize such information for the longevity of our business model and company. We recommend any customer interested in our vehicles to have an unbiased, third-party inspection done to verify our disclosure regarding the repair. They will be able to substantiate our information and quality of our repair. Once again, Mr. Prince we apologize for our human errors/mistakes. There was no malicious or devious intent in their occurrence. We hope we can at least part friends even if you don’t purchase our vehicle. We value our relationship with our customers and wish you the very best in the future!

MatthewPrince responded

I understand they may have been Human errors but when there seemed to be more and more human errors that worries me that you were just trying to get a quick sell and were telling me what I wanted to hear and not the most accurate truth. But giving me the wrong side of the vehicle is not the biggest thing raised my red flag. The biggest one was when David would not or could not provide the name of the company who did the repairs on the vehicle so could check reviews on that company to make sure they are reputable, experienced car repair company. And this happened after he told in person that it was fixed by a company who handles Subaru's all of the time. So if you can provide me the name of that company that would be great and I would consider purchasing the vehicle again. I am a very busy person with my job and I do not have access to my phone until late at night except the weekends. So your best way of contacting me is by my email address which you have. I look forward to the name of the company who had done the repairs or your reason why you will not provide those to me. Thank you, Matt

AutoSavvy Woods Cross responded

Mr. Prince, we would prefer to resolve and smooth out your concerns over the phone or in person wherein misunderstandings through written text may be mitigated. Rich (our GM) is available at 801.821.0125 and I am available at 801.549.8854. These are our cell phone numbers. As we have seen the economic environment change and shift over the last ten years we have seen the automotive industry become very competitive. We were and are fortunate enough to have a niche in the industry that very few know about and very few know how to consistently deliver quality, incredibly priced vehicles to their customers. One of the primary reasons we are able to do this is by our relationships with our contracted body shops. I am sure you can appreciate a business protecting the relationships that enable them to produce the type of quality products that customers want. We would be more than happy to cover the $50-$80 inspection charge for you to have it inspected at a shop around our dealership. Again we would prefer to talk this over the phone to save us all time of reading and writing these replies. We want you as our customer and value your potential business. Hope to hear from you soon!

AutoSavvy Woods Cross responded

smithMEL, We are very sorry that you felt that way about your experience here at AutoSource Motors. We want to do whatever we can to make it right. So that we can pull up all your information, please reply with the vehicle your purchased from us (year, make, model, & VIN) and the date you purchased it. We hope to earn back your trust and resolve this issue for you. Your Friends, AutoSource Motors Management

smithMEL responded

We came in on Saturday March 2nd, and bought a toyota Yaris, vin JTDJT923585203200 and everyone seemed very nice, but no one, not the car sells man, or the finance man said that it was a salvage title. the salesmale told us the the headlights had bein replaced and that was no big deal but as required by state law the dealer did not have the salvage title notification posted in the car window either. We told the dealer that we were pre approved at a certain amount and we needed our monthly payments to be below $200 and they knew full well that the vehicle had a salvaged title and that the bank would not give us the quoted interest rate because of that reason, so they sneakly got that past by.. Told us that our payments would be "this" and all would be good. It was rush rush rush, because you were busy and we were just to trusting to look more closely at everything, then when we went into the bank to sign the paperwork we found out our interest rate went up and the payments because of the title. If you want to make it better then refund us the 3 year warranty we paid $1000 for because you know full well that no Toyota dealership is going warranty anything with a salvage title on the car and we do not want to come up and work with you to get it fixed. If you do that i'll remove all my comments on all the sites ive posted and just let it go. The biggest issue is really why they couldn't have just told us it had a salvage title why be deceiving we probably would have bought the car anyway, you obviously have done the same thing with other people, by deceiving also by the comments we have seen posted, wish we would have looked into your reviews before we came to your dealership.

AutoSavvy Woods Cross responded

Mr. or Mrs. Smith, We have called the bank (Mtn. America Credit Union) and we believe they have reached out to you to address these misunderstandings. We do not do any financing in any way. You procured your own financing. We didn't have any power or wherewithal to tell you what your financing terms and payments would be. Mtn. America told us that you weren't fully pre-approved at that amount and that because of your credit they subsequently gave you the rate they did. They even did you a favor as being one of our customers by not increasing the rate when you wanted to increase the term length from 60 months to 72 months. They usually have to increase the interest rate a full percentage point. They didn't because they value the customers we send their way. So the financing is not something that is even in the realm of our control. On to the salvage disclosure misunderstanding. Here is what was posted just below the vehicle pictures online: "2008 toyota yaris 1.5l i4 hatchback coupe branded title auxiliary alloys do you want to drive the car you've always dreamt of but couldn't quite afford? well with autosource motors you can. we specialize in high quality branded title vehicles and we do it right. we hold every one of our vehicles up to the highest quality standards and perform thorough inspections before offering them for sale. as the largest branded title dealer in the united states we have overcome the stigma associated with branded titles and therefore have earned the full trust of two of the largest credit unions in the western united states. based on our quality standard and outstanding reputation these organizations are willing to loan full value on any of our vehicles at the best market rates oac. if you want a quality vehicle at an unbelievable price come to autosource motors. give us a call a to find more information , or visit our website." Please notice that we never hid anything in our advertising regarding this Yaris being a 'Branded Title' which it is. It is not a 'Salvage Title'. On the disclosure we have here that you personally signed at the point of sale acknowledging you knew that the vehicle was a "Branded Title". Open up your paperwork again and read it. It clearly states "Notice of Salvage Certificate OR Branded Title". You will receive a Utah Branded Title that reads specifically 'Rebuilt/Restored Title'. That is one type of a 'Branded Title', in this case Utah's branded title of a vehicle that has been repaired back to manufacturers operating standards. There is no possibility of you not knowing that seeing that you signed that disclosure. On top of that, we called you and offered to unwind the deal and take the Yaris back and refund you your money, but you declined. We feel that we have done everything in our power to fully disclose the condition, title status, and numbers on the Yaris. We strongly desire that all our customers love their experience with us and it saddens us that you feel the way you feel. Feel free to contact us if you would like to chat about this situation.