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AutoStar Chevrolet of Waynesville - Service Center

Waynesville, NC

4.4
253 Reviews

253 Reviews of AutoStar Chevrolet of Waynesville - Service Center

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March 13, 2025

Work took too long to complete and could not get a commitment from Robert the service advisor as to when I’d get my vehicle back even though it was at the dealer from March 1st thru the 11th. On the More

by RVRSEAOTTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert, service advisor
Mar 13, 2025 -

AutoStar Chevrolet of Waynesville responded

We sincerely apologize for the frustration and inconvenience you experienced during your service visit. We understand how important clear communication and timely updates are, and we regret that we did not meet your expectations in this regard. Your feedback is invaluable, and we will use it to improve our processes. If there’s anything we can do to further address your concerns, please don’t hesitate to reach out to our General Manager Amy Edwards at 330-949-7539. We appreciate your business and the opportunity to make things right.

March 08, 2025

Everyone was super nice and the service was timely. I had no issues or problems with the appointment. More

by JILL_JONES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joy Haney
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

AutoStar Chevrolet of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

February 22, 2025

I would recommend this dealer for your service needs. Everyone is so helpful and courteous. More

by Jenni Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Winsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joy Haney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

AutoStar Chevrolet of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

February 22, 2025

Good information. Understands what we needed to purchase. Salesman was helpful and courteous. Thank you. Would recommend others the see you. More

by patriciarodney47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

AutoStar Chevrolet of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

February 21, 2025

Took car multiple times and still not fixed, same issue and still want to charge More

by Samantha.hampton12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert
Mar 13, 2025 -

AutoStar Chevrolet of Waynesville responded

We’re very sorry to hear that your issue hasn’t been fully resolved. That’s not the experience we want for our customers, and we understand how frustrating this must be. We’d love the opportunity to make this right—please reach out to our general manager Amy Edwards at 330-949-7539 so we can take a closer look and work toward a solution. Your satisfaction is important to us, and we appreciate your feedback.

February 13, 2025

I think they were awesome at the Chevy dealership I had to wait to have ford work on my ford truck but Chevy took it right in and got to work! I’m thinking of changing my love for ford to a Chevy the next More

by brian.jackson8871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Olp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Russell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert
Mar 13, 2025 -

AutoStar Chevrolet of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

February 09, 2025

Very professional with great service and great customer service. Had no problems with this dealership. More

by writersspirit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

AutoStar Chevrolet of Waynesville responded

writersspirit, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

Mar 13, 2025 -

AutoStar Chevrolet of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

February 01, 2025

Our experience with the service department at Autostar Chevrolet was excellent! Our service advisor (Holly) was incredible. She communicated with us throughout the day and did everything she said she woul More

by C BOWERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
Feb 11, 2025 -

AutoStar Chevrolet of Waynesville responded

C BOWERS, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

January 30, 2025

Matthew the tech always does a great job on our vehicles whenever we bring them in to dealership More

by Xcelr18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joy Haney
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Mauney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Adkins
Feb 11, 2025 -

AutoStar Chevrolet of Waynesville responded

Xcelr18, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

January 24, 2025

Very friendly and helpful. They work quickly and efficiently. They explained what my car needed with fair pricing More

by k_moody29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Winsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joy Haney
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Mauney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Adkins
Jan 28, 2025 -

AutoStar Chevrolet of Waynesville responded

k_moody29, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

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