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Autobahn Motors
Belmont, CA
806 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 806 reviews
August 14, 2017
Friendly and professional. My car was in because it showed start error message on dash. After inspection, other safety issues were also found. Johnny recommended what to fix i My car was in because it showed start error message on dash. After inspection, other safety issues were also found. Johnny recommended what to fix in the order of urgency. My car returned on time as promised. Johnny was very helpful. More
by Bernie
Employees Worked With
Johnny Lam
August 08, 2017
Great service See Johnny best service advisor he is knowledgeable and very flexible when you make appointment for your vehicle and will keep you inform of everythin See Johnny best service advisor he is knowledgeable and very flexible when you make appointment for your vehicle and will keep you inform of everything including cost of repairs in advance so there will be no surprises More
by Limo1
Employees Worked With
Johnny , Joseph Asemi
July 31, 2017
Service Excellence Purchased my GL550 new at Autobahn and have been getting it serviced and maintained there for years. Jonny Lam is my service agent and he and the ent Purchased my GL550 new at Autobahn and have been getting it serviced and maintained there for years. Jonny Lam is my service agent and he and the entire team are excellent. Prompt, professional and always doing the little things to go the extra step to make me happy. Thank you....Jonny and Autobahn. More
by Zane Edwards
Employees Worked With
Jonny Lam
July 24, 2017
Long Time Owner Service is always prompt, and the service advisors are knowledgeable and friendly. I have been using Autobahn for service for more than 10 years and Service is always prompt, and the service advisors are knowledgeable and friendly. I have been using Autobahn for service for more than 10 years and will continue to do so. More
by long time owner
Employees Worked With
Anthony Jayakoddy
July 19, 2017
quick diagnosis and fix I brought my 2013 SL550 in with an obscure noise and slight vibration expecting to have to drive the tech around for half an hour before he could id I brought my 2013 SL550 in with an obscure noise and slight vibration expecting to have to drive the tech around for half an hour before he could identify it. Ernie Nolasco sat in the car , turned on the engine and immediately herd the subtle noise and vibration, diagnosed it as a failing hydraulic suspension valve and had it fixed and back in my hands the same day. More
by ross
Employees Worked With
Ernie Nolasco
July 06, 2017
Don't go to Autobahn service if you're female I had a minor issue with the MBrace in my new to me, under warranty, ML350. Mbrace told me I needed to have the software updated at a dealership. I I had a minor issue with the MBrace in my new to me, under warranty, ML350. Mbrace told me I needed to have the software updated at a dealership. I made an appointment at the nearest dealership, Autobahn, and they were able to see me the same day, which was really unexpected and I was impressed. When I arrived a few minutes before my appointment, however, I was not on their schedule. As the service advisor tried to sort things out he was unbelievably condescending... Some highlight; "Did your husband make the appointment, and your at the wrong dealership?" "I think your confused. Of course the Mbrace doesn't work, you don't have a subscription." He was antagonistic and rude. He even denied that the number I called to make the appointment was for Autobahn. I had to show him the phone number I called via my iPhone, and the Autobahn website to prove that the number I called to make the appointment was legitimate.... this went on for a long time. Eventually, I was able to prove who I spoke with, and further prove that my vehicle was under warranty until 2021. I almost left. The issue was fixed, at no charge, as I was promised on the phone a few hours earlier. The shuttle service was nice and professional. The service advisor called me to say that they were able to resolve the issue with the Mbrace programming, and he apologized for being difficult. OK. I'm good with that. I could let it drop, though would likely never go back to Autobahn. When I arrived at the Autobahn to pick up my car, the service advisor came out to meet me. He asked me to start the car, and check the button. It appeared to be working. Then, his parting remark, "That wasn't covered under your warranty, we just decided to absorb the cost." Way to make make me feel like a jerk! I'll never go back to Autobahn. I'll drive the extra hour to the Marin dealership. More
by RobynD
Employees Worked With
William
June 27, 2017
Car Service Excellent customer service. I am very satisfied with the service. Staff were professional, friendly and helpful. I will definitely come back for anoth Excellent customer service. I am very satisfied with the service. Staff were professional, friendly and helpful. I will definitely come back for another service. Great job! More
by Tramos17
Employees Worked With
Andrew
June 20, 2017
Perfect place to buy the entire Mercedes experiences I was trying to buy new SLC and Qui was my Sales Consultant at that time. From the beginning to the end of the moment I signed up for the all the docu I was trying to buy new SLC and Qui was my Sales Consultant at that time. From the beginning to the end of the moment I signed up for the all the documentation, every single step (incl. Test driving, application for a finance department, pricing, etc.) was so seamlessly convenient and professional. Qui and Team at Autobahn Motors were honest, trustworthy and didn't lose their sense of humor. If someone asks if I repurchased a car at AM?!, my answer is 100% yes. More
by markremark
Employees Worked With
Qui Troung
June 18, 2017
Great service. Great service and staff were nice and friendly. They provide free coffee , pastries & some fruits while you wait. And they gave me a complimentary c Great service and staff were nice and friendly. They provide free coffee , pastries & some fruits while you wait. And they gave me a complimentary car wash and they vacuumed my car too. More
by Heather
Employees Worked With
Sean Steffen
June 17, 2017
Service I was a bit disappointed with my last service experience at Autobahn but as soon as they found out what happened to my car they immediately reache I was a bit disappointed with my last service experience at Autobahn but as soon as they found out what happened to my car they immediately reached out to me and took care of my car's battery issue. Service manager Mr. Nick Serrano was very helpful and professional. More
by SFO
Employees Worked With
Don't know
