Autobahn Motors

Disappointed with service scheduling/customer care Service advisor Anthony took excellent care and was very attentive when I took my car for its first service at Autobahn about a month ago. The complim Service advisor Anthony took excellent care and was very attentive when I took my car for its first service at Autobahn about a month ago. The complimentary shuttle service was quite convenient. However, my perception of this dealer changed when I had a problem with my car's battery this week that needed to be serviced at a dealer. I called Autobahn's service department multiple times during the day to schedule an appointment but my calls were never picked up. I left two messages that were not returned. So I called the service manager Nick Serrano and left him a message explaining my attempts to book the service that was needed in a timely manner. Mr. Serrano called me back at around 7:30pm saying it was Nick from Autobahn, inquiring that I had left him a message. I briefly explained that I tried to schedule a service with Autobahn but was not able despite several attempts and that unfortunately I had to call another dealer due to the urgency of the matter. He answered with a curt response: " ok, you have a good day then, sir" and then he simply hang up on my face. No interest in understanding what had happened or apologies for the frustration. Instead, an impolite, disrespectful and unprofessional call ended hanging up the phone on a customer. Despite the excellent service provide by the service advisor Anthony, I don't plan on having future services performed at this dealer. More

Disorganized pickup and dirty seat Took my car in for airbag recall service. There are several reasons I stopped servicing our cars there and one was on display on this last visit. Firs Took my car in for airbag recall service. There are several reasons I stopped servicing our cars there and one was on display on this last visit. First, let me say that everyone was very friendly, especially the cashiers, who were also quite helpful wen the service advisor was MIA at the end of the day. The recall letter says the job should be a couple of hours, but I was told that morning when dropping the car off it would be all day. Not so convenient for me, but I rearranged some things and made the best of it. I get a little past 4:00 pm (as promised) that my car would be ready around 5:30 pm. The shuttle driver was great and got me there easily just after 5:30. My car wasn't ready so I was asked to wait. I see my car come out around 6 pm, but my paperwork was still not ready at the cashier and the service advisor was nowhere to be found. I had to wait another half hour and that was only because I kept checking in with the cashier and telling them my car was parked out front and ready. They finally located the paperwork, though still no service advisor. I checked out and proceeded to get my car. When I get there, I notice the passenger seat has a ton of grease smeared on it and the trim panel on the inside of the passenger side A pillar is loose. I am about to go in to complain and get things cleaned, etc. but realize there is no one around in the service area and I would be late to go pick up my son from practice, so I ended up cleaning the leather myself and pushing the panel back into place. Then I start getting text messages/email at around 7 pm telling me my car is ready. Seems very disorganized and sloppy. And if it had been regular service, I would have paid a huge premium for that experience. No thanks. More

Recall Took my car there for a recall.. when I made the appointment, they told me it would take a couple of hours.. well , my appointment was at 10 am and I Took my car there for a recall.. when I made the appointment, they told me it would take a couple of hours.. well , my appointment was at 10 am and I dropped my car at 9.45am.. I called at3pm and they had not even started working on it.. I had to leave it overnight and it was not ready until 11am next day!..considering that I had made the appointment 6 days prior, they should have worked on it right away instead of putting me on the back burner probably because they don’t make any money on recalls.. More

Very pleasant experience All the staff and sales personnel were very friendly and helpful. Salesman was friendly and knowledgeable. It was a very refreshing experience to do All the staff and sales personnel were very friendly and helpful. Salesman was friendly and knowledgeable. It was a very refreshing experience to do business at this dealership. I definitely recommend their services. More

Good Dealership So far I have purchased 3 cars from this dealership and they were all good transactions. Everyone there is helpful and friendly. The purchase was e So far I have purchased 3 cars from this dealership and they were all good transactions. Everyone there is helpful and friendly. The purchase was easy and enjoyable. I would recommend this dealership for sales but I take my cars elsewhere for service. Autobahn Motors usually gives you a loaner when you get serviced there but they are VERY expensive for all service. More

Growing Pains - Service is in two location This is a beautiful dealership that was recently built. Unfortunately the service center is at the different location and as a result, there was a wai This is a beautiful dealership that was recently built. Unfortunately the service center is at the different location and as a result, there was a wait time to get my GLK. It took them at least 30 - 40 minutes for them to retrieve my vehicle. Anthony the Service Writer is very nice and polite, and they have coffee and new papers to keep you occupied through this transition. My on only suggestion is that you call ahead to your service writer to retrieve your vehicle or you will be waiting to get your vehicle, More

Annual Service Great service from start to finish. Made an early appointment, was able to request a loaner, and was promptly notified by text when my vehicle was rea Great service from start to finish. Made an early appointment, was able to request a loaner, and was promptly notified by text when my vehicle was ready. More

fair service During airbag recall with complimentary multi-inspection services my wife and I am waiting for three hours in the shop, you returned my car to us with During airbag recall with complimentary multi-inspection services my wife and I am waiting for three hours in the shop, you returned my car to us without resetting the right time and right date on dashboard. More

Great Service I have purchased several Mercedes from this dealership over the years and the service has always been first class. My service avisor, Jimmy Ho, does I have purchased several Mercedes from this dealership over the years and the service has always been first class. My service avisor, Jimmy Ho, does an outstanding job in providing quality service and helpfulness. Jimmy has always attended to my vehicle needs with professionalism and great customer care. His attention to detail and care are the key reasons why I always have my service needs taken care of at this dealership. More

Outstanding Help with Buying a Car My wife and I recently met Joseph Asemi at Autobahn Motors to consider buying a Mercedes S Class. Joseph was exceptional in his ability to learn exac My wife and I recently met Joseph Asemi at Autobahn Motors to consider buying a Mercedes S Class. Joseph was exceptional in his ability to learn exactly what we wanted and needed in a new car. He listened to us carefully and responded with a perfect solution to our issues. He helped us find a certified pre-owned car within a day of our first visit. It perfectly fit the bill! Joseph was always courteous, professional and probably the best auto salesman I have worked with in 54 years of car buying experiences. He is very knowledgeable about the product and explained the details of how to use the car features clearly and in a common sense way. We do very highly recommend Joseph and Autobahn Motors to anyone shopping for a great deal. It was a pleasure working with Joseph. More