Autobahn Motors

check engine service i went to autobahn motors to service my car due to check engine light, and i have my service adviser name Mell, i explain to him what had happened to i went to autobahn motors to service my car due to check engine light, and i have my service adviser name Mell, i explain to him what had happened to my car with check engine light up and i scanned it in my house since i have OBD 2 scanner and tell him "my car had miss fire cylinder #3 and show him the check engine light while we check in. after that he help me get settle up and all of that and shuttle to get home with my best friend. after while, waiting the whole day if my car have any progress "Mell" my service adviser give me a call around 4:30pm that my car is finally done with diagnose and he told me with weird incident; Mell explain to me "my car is still under warranty, he confirm with me that my car had missed fire but he told me with the weird problem the (Ignition Coil) is cover under warranty but the (Spark Plug) was not under warranty?. that make me confused and doubt about whats going one. and i told him "can you make it work and talk to your service manager and the warranty parts department if there's any option we can do and i waited for his call again." after that he call me again around 5:15pm and tell me that he cannot get hold his service manager to talk about the problem. and i told him i will pick up my car before they close and i get scramble to get a ride to pick up my car at Autobahn motors and talk to my service adviser. my worse experience is i waited the whole day hoping my car will get fixed and get ready since my car was still under warranty until 2020. but i was disappointed about it, i though my car was still under warranty and it can be fixed the problem; i wasted my whole day off and waited for my car and i just get a bad news about the dealer. for me its hard to trust a dealer like that anymore if the service is poor and not trust worthy don't get me wrong Mercedes-Benz brand was great brand that's why i bought my car. but the recent service i had in Autobahn Motors its hard for me to go back to service my car here any more. i hope my experience improve their service performance toward to all the customer that will choose this dealership. its suck i experience this matter. in addition, I've receive an follow up text and email if i'm 100% satisfied about my recent service to their dealer and give the service manager a call if i'm not satisfied before filling out the up coming survey, for me that kind of insult. More

New Mercedes Benz The staff is friendly and knowledgeable. David Chao was very helpful in finding the car I wanted and Wais Omar was financial wizard. The dealership wa The staff is friendly and knowledgeable. David Chao was very helpful in finding the car I wanted and Wais Omar was financial wizard. The dealership was clean and lots of cars on the floor. More

Best customer service Perfect customer service I had and great experience with Joseph! He was friendly and caring! I definitely recommend this dealership to others who love Perfect customer service I had and great experience with Joseph! He was friendly and caring! I definitely recommend this dealership to others who love to drive Mercedes!! More

Everything perfect Great timely service. Andrew kept me informed and updated throughout the process, and explained the queries that I had regarding the features. Pick-up Great timely service. Andrew kept me informed and updated throughout the process, and explained the queries that I had regarding the features. Pick-up and drop-off services were terrific, as well as the clean and excellent waiting area with coffee service. Very welcoming experience. Everything precise and perfect. More

Outstanding Service This is the best Mercedes dealership I have been to. Nick and Jose were extremely helpful and went above and beyond the service experience. Five star This is the best Mercedes dealership I have been to. Nick and Jose were extremely helpful and went above and beyond the service experience. Five stars More

broken windshield Work was done on time...everyone we dealt with was friendly...the car had been washed when picked up and it sparkled...we have been dealing with Autob Work was done on time...everyone we dealt with was friendly...the car had been washed when picked up and it sparkled...we have been dealing with Autobahn for over 15 years and would not go anywhere else. More

Love my new SL550 I worked with Ernesto Gadala and to purchase this car. It was ordered about 6 months ago and he kept me updated on the expected delivery date. Once t I worked with Ernesto Gadala and to purchase this car. It was ordered about 6 months ago and he kept me updated on the expected delivery date. Once the car arrived, he spent time with us to review the car and all of the different functions. He was thorough and patient! We are very very pleased with the service and with the car! Thanks Ernesto! More

Great sales experience Purchased a GLC300 at Autobahn. Worked with Ernesto Gadala. Knowledgeable, personable, no pressure salesman. Having purchased all my other M/Bs at Purchased a GLC300 at Autobahn. Worked with Ernesto Gadala. Knowledgeable, personable, no pressure salesman. Having purchased all my other M/Bs at only one other M/B dealer during the last 25+ years was not sure what to expect. Received great care and a high level of professionalism. Very satisfied with the experience. More

Service Damien and the tire specialist provided excellent service! The correct tire was in stock. The car was ready when promised. They even performed a re Damien and the tire specialist provided excellent service! The correct tire was in stock. The car was ready when promised. They even performed a recall. More

Excellent Service Experience! Can't say enough about the terrific experience bringing my MB GLK350 for AO Maintenance Service. I drove my car into the service entry...an immaculat Can't say enough about the terrific experience bringing my MB GLK350 for AO Maintenance Service. I drove my car into the service entry...an immaculate well-organized bay. My service adviser, Andrew Barragan, went over what I should expect from the service being done and potential costs. I needed rides home and back to the shop, for which he arranged...great door-to-door shuttle! On my return, I was greeted by Andrew who reviewed the service record and got me on my way quickly! Exceptional work all around! More