Autobahn USA Dedham

1st car search complete Dedham Auto Mall is a great place to buy a car;top quality cars at a great price. I would recommend anyone I know to take a look at this dealership & Dedham Auto Mall is a great place to buy a car;top quality cars at a great price. I would recommend anyone I know to take a look at this dealership & work with Efosa Osagie. He helped me stay within my budget gave me honest opinions on cars as a 1st buyer & 2 weeks in I am still very happy with my purchase & my experience working with him. More

Excellent Experience I was looking for a Mini Convertible and found one that checked all the boxes at Dedham Auto Mall. I sent a chat through the website and received a re I was looking for a Mini Convertible and found one that checked all the boxes at Dedham Auto Mall. I sent a chat through the website and received a response from Marat, Sales Person in seconds. I set up time to meet with him via chat. I have a very busy schedule so their hours until 8 pm really helped. The car looked as pictured and drove excellent. I knew the price was right because I researched the pricing and it was well within the Kelley Blue Book range. Marat took care of everything and I was able to pick up the car at a time that worked for me and all registered and insured. Quick, painless, and great experience! More

Smooth Buying process We had a smooth buying process at Dedham Auto Mall. The sales person and finance officer were nice and helpful. They made a stressful situation nice a We had a smooth buying process at Dedham Auto Mall. The sales person and finance officer were nice and helpful. They made a stressful situation nice a smooth. The vehicle was ready when promised. More

2015 gmc Nice and helpful will send my friend there and have them help him will use him in the future might buy another one from him soon Nice and helpful will send my friend there and have them help him will use him in the future might buy another one from him soon More

Mark Fenore made buying my Jeep a breeze I have been to a lot of car dealerships and had painful experiences Mark eliminated all that and made it very very simple to purchase my vehicle. I have been to a lot of car dealerships and had painful experiences Mark eliminated all that and made it very very simple to purchase my vehicle. More

Review for car purchase He was very helpful , very attentive and answer all our questions accordantly in a way we understood him. I will deff buy from him again. He was very helpful , very attentive and answer all our questions accordantly in a way we understood him. I will deff buy from him again. More

Wonderful experience Marat was very helpful and patient with me during my first experience in buying a car. He answered all of my questions and even mailed me the owners m Marat was very helpful and patient with me during my first experience in buying a car. He answered all of my questions and even mailed me the owners manual! I would definitely recommend this dealership and I would buy from here again! Thanks so much Marat!! More

Lack of respect and appreciation towards customer My son and I bought a ’15 VW Jetta from this dealer 3 weeks prior to writing this review. There were several major disappointments with Automall of De My son and I bought a ’15 VW Jetta from this dealer 3 weeks prior to writing this review. There were several major disappointments with Automall of Dedham that will make me a non-repeat customer and I am suggesting you look elsewhere as well. Their advertising car prices overall are not bad, that is until you add all dealer fees. It’s the lack of basic appreciation and respect towards the customer and non-existent customer service that makes me write this harsh review. 1. As the 4th week of ownership about to start, we still have NOT received actual registration for the car from the dealer. When first week has gone by, we called the dealer. Sales person then texted and emailed a picture of the reg. so that we could get an inspection done (you have 7 days from registering to get this done in MA). It took driving around to find an inspection place who would take a printed picture of a registration. When you call dealer main number and pick registration dept. from menu, it forwards you to finance guy. In return he just promises to tell the sales person to mail Reg.?!?!? It’s really NOT that hard to take a piece of paper, stick in a stamped envelope and put it in outgoing mail bin. In least, give a curtesy call to the customer and find out why it’s still in your possession; NOT that hard. 2. On the first try to get an inspection done, car received an “R” rejection sticker for non-working high beams. Fortunately car is still under warranty and after a 2 hour wait at the dealer, this issue was fixed. On second try, car passed an inspection. On the other hand, we have to go back to the dealer to fix the sunroof, which doesn’t close. We could not test as it was raining when we looked at the car and when we picked it up. Plus, you would think that the dealer checks the car out before listing it for sale. They can’t even do a proper car wash as the glove compartment was full of previous owners’ trash. This makes me question is even do any service at all? 3. Couple of items went missing (STOLEN) from the car. I’m using term stolen, because at the time we test drove the car and were processing purchase documents they were there and weren’t there at the time of pick up. After signing purchasing documents, vehicle is owned by the customer even though it hasn’t been registered or picked up. These items were VW original Roadside Emergency KIT and car lifting jack handle. 4. We only received one keyfob for the car. I guess this was partially our fault for not asking and assuming that if there’s only one, dealer would acquire second one for us as they ask if your car has two. This was our expectation from previous used car purchases; dealer called manufacturer dealership and ordered one. Mind you this is not a $5 dollar item, WV quoted $300 for replacement. Sales person should have been upfront (and they do know if there’s only one key) as it would have affected price negotiations. When sales person was asked about, reply was: “I don’t know why, I’ll Iook for it and call you.” Don’t hold your breath on that. 5. Sales process was Ok overall. Sales person was pleasant and we all know that finance department will try to sell you all sorts of warranty programs as expected in this industry. Their dealer fees are very high as compared to other MA dealers. Expect to pay $478 for documentation; $192 for title, reg, and runners fee; $75+ for bank loan processing. This is compared to pursing car we traded to Automall. Traded car was purchased from an Audi dealership a year and half prior and we paid $289 for everything, including free inspection. To sum everything up: overall very poor service and questionable cars. We will not be a repeat customer. M. More

Just bought our 4th car from Dedham Auto Mall We had a great stress free experience at Dedham Auto Mall. This was the forth car that we bought from Dedham and we couldn't be happier. Dennis was ex We had a great stress free experience at Dedham Auto Mall. This was the forth car that we bought from Dedham and we couldn't be happier. Dennis was excellent and did not pressure us in any way. We higly recommend Dedham Auto Mall to everyone. More

Great experience Very reasonable and helpful would definitely recommend this dealership to someone and the sales team is top notch. Can not thank these guys enough for Very reasonable and helpful would definitely recommend this dealership to someone and the sales team is top notch. Can not thank these guys enough for helping me find my dream truck More