Autobahn USA Dedham

Bad costumer service I send a few email and call this dealer To make sure the car it's there avaliable, and when a spoke we the girl over the phone she told me the car was I send a few email and call this dealer To make sure the car it's there avaliable, and when a spoke we the girl over the phone she told me the car was avaliable, and a make a appoiment , to go see the car, when a arrived at the dealer, the stupid sales person told us the car was sold 2 weeks ago, but the car it's still post at the website, then don't know how to update their stupid website More

Charles was wonderful to work with! Charles was so easy to work with, he really made buying a car very pleasant!! He knew a great deal about each vehicle we test drove. Once I decided Charles was so easy to work with, he really made buying a car very pleasant!! He knew a great deal about each vehicle we test drove. Once I decided on a car, he let me take the vehicle for a few hours to show my family, that was very helpful in finalizing the sale! All around great guy, would highly recommend him to my friends and family! More

Charles did a wonderful job helping me buy a car! I live quite a distance & Charles and Jason were greta getting things done in a timely manner so I could pick up car. Thank you!!! I live quite a distance & Charles and Jason were greta getting things done in a timely manner so I could pick up car. Thank you!!! More

Great vehicles, great prices, great service I had an overall great experience at Dedham Automall. I purchased my first vehicle there, and felt comfortable and valued throughout the entire experi I had an overall great experience at Dedham Automall. I purchased my first vehicle there, and felt comfortable and valued throughout the entire experience. Dedham Automall has a great selection of quality used vehicles at very fair and reasonable prices. Charles Cooper also proved to be a top notch, knowledgable and trustworthy salesman. He assisted me throughout the process and added a lot of value to the entire buying experience. He was never pushy or overbearing, and allowed me to proceed by my terms and at my speed. I was very confident working with him, and am extremely happy with my new vehicle and my experience at the Dedham Automall. More

Great job Romeo Im so happy i meet Romeo i was looking for a Mercedes Benz i went to Dedham Auto Mall My sales consultant Romeo show me everything about the car i was Im so happy i meet Romeo i was looking for a Mercedes Benz i went to Dedham Auto Mall My sales consultant Romeo show me everything about the car i was looking for and drive it i love this car great job Romeo More

SCAM!! I purchased a truck from them. They couldnt produce a title, and refused to fix issues with the truck. A few weeks later found out they never paid of I purchased a truck from them. They couldnt produce a title, and refused to fix issues with the truck. A few weeks later found out they never paid off my trade, and then i had to take them to court to get my trade in, and my deposit back. Scummy people, they smile to your face, while stick it in your back. They even destroyed my trade in before giving it back to me. It was filthy and half the options now don't work. Terrible dealer More

DEDHAM AUTO MALL SELLS LEMONS This dealership sold a lemom. Problems coverd by additives in engine. to hide problem. Complete engine blew within one year of purchase. Can;t fil This dealership sold a lemom. Problems coverd by additives in engine. to hide problem. Complete engine blew within one year of purchase. Can;t file complaint as it is past lemon law dates More

Good dealership, lacks some attention to detail I was a little hesitant to buy a car at Dedham Auto Mall due to the large number of mixed reviews on Yelp/Google. I did purchase a 2012 Maxima. Sales I was a little hesitant to buy a car at Dedham Auto Mall due to the large number of mixed reviews on Yelp/Google. I did purchase a 2012 Maxima. Sales experience was good. I dealt with Andre and then Mark who oversaw final negotiations. Andre was professional and courteous and he took the time to address each of my requests. Mark was also good at agreeing that there were a couple of flaws with the car that needed fixing if I were to buy the car. He did a good job negotiating with me on them all. I noticed the car needed new tires, repair a faulty blinker, install new wipers, do a thorough interior cleaning of the car, and remove the dark window tint because although I loved it, it was at the illegal limit for MA laws. A more thorough dealership would have had all these things done prior to even putting the car on the lot for sale. So that is a lack of attention to detail on their part. My initial return visit to fix all these items went very badly, but the next day got completely resolved to my satisfaction. My salesman, Andre took my car early in the morning and service was supposed to address some of these repairs and have it ready at the end of the day. I came back end of day and nothing had been touched. The car literally sat all day for nothing. I was irate and spoke with Judy in the sales office. She got in touch with Tito in service, who made good the following day by giving me an Enterprise rental car and he kept my car for 2 days while he addressed all of these things listed above. They did a thorough job of fixing and cleaning each item that I was promised. I can’t say they were bad, because he did each thing he was supposed to. Just too bad it was so unorganized and my car sat for a whole day the first time. However, since Tito made good on everything the next day I give them 4 stars because unlike some of the other reviewers’ experiences, I did not get the runaround on them delivering what was promised. I also have no complaints about the price I paid or the overall sales experience. Too bad the service was handled in an unorganized way is all. Finally, I’d say that where this place lacks shine is the attention to detail. Again, all the repairs I noticed should have been done prior to putting the car on the lot. Also, anytime I buy a car, I am always given a portfolio type folder which has a car fax printed out and the service invoice which shows all the pre-sale inspection and repair work done on the car. It also shows all the information like what’s on the window sticker. I should have seen an invoice which shows what they did on the car pre-sale: brakes, oil change, safety inspection, etc. This is a document I have always automatically received (in a neat folder) upon delivery of a used car. With DAM, I had to ask twice for these documents and finally got it all in pieces. It should have been part of a sales documentation packet when I took delivery of the car. Again, not horrible, I give them 4 stars. Mary in Boston More

After sale service seriously lacking Purchased a ver nice automobile from this dealership. Part of the deal was to repair one of the wheels. They have made no effort whatsoever to do so. Purchased a ver nice automobile from this dealership. Part of the deal was to repair one of the wheels. They have made no effort whatsoever to do so. Promised to get me a second key - who sells a car with only one key - have contacted them numerous times Via e-mail AND phone. Key has been promised on two occasions at a cost of $160 to me -a cost I was more then willing to pay. It is now nearly two months post sale and I have given up on ever receiving a second key. Advice: get everything they promise BEFORE you take delivery because their promises are not kept once the sale is finalized. Love the car, wish after-sale attention. Very disappointing for a dealership that deals in premium automobiles. More

DO NOT BUY FROM THEM!!! This place is a joke. Do not buy from them. I have had nothing but trouble with them from day one. Making a call to the BBB to alert people of the This place is a joke. Do not buy from them. I have had nothing but trouble with them from day one. Making a call to the BBB to alert people of the issues you are going to face if you buy from them. Read the Google Reviews!!! They are more accurate!!! Lie to your face, and put you in a car that might not be safe to drive. More