Autobahn USA Dedham

Hoping for a gem, got a lemon. I bought a 2004 Jaguar X-Type from Dedham Auto Mall in March and paid top dollar for the vehicle and wanted to let folks know what a piece of crap it I bought a 2004 Jaguar X-Type from Dedham Auto Mall in March and paid top dollar for the vehicle and wanted to let folks know what a piece of crap it is. The car has literally been in the shop at least as much as I have driven it. Although I purchased an extended warranty, they will not cover any of the wiring, electrical or transmission parts to fix the problems I have experienced. The car did not make it the 30 days for the Lemon Law but I had exceeded the allowable mileage under the Law. I cannot drive the car when it is wet outside because water is getting into the wiring somehow and it drops the car into limp mode (1st gear only and that slips) which can only be fixed by costly repairs. I am currently out several thousand dollars for repairs that are not covered under warranty. When the car dropped into limp mode the first time, I contacted your service center but had no way to get the car from Lowell to Dedham (a very long drive in first gear). I wanted to make you aware of this because these issues have already potentially cost you two sales. In the interest of future business, if asked I will steer anyone away from your organization. More

Very good service I received very good and service and had many options to choose from. I will definitely recommend your services to people that I know. Great follow up I received very good and service and had many options to choose from. I will definitely recommend your services to people that I know. Great follow up work! More

good car and best dealer This tine I searched many auto sale shops. But here Dedham auto sale is different.Specillay the dealer yaw is onebof the best dealer whoever I met b This tine I searched many auto sale shops. But here Dedham auto sale is different.Specillay the dealer yaw is onebof the best dealer whoever I met before. He recommend best car for me within my budget and processed well. If I buy a car again,I will definitely look for Yaw at Dedham auto sale. More

Great car, and a solid deal. I had a positive experience over all with my purchase at Dedham Automall. I'd specifically point out that my experience with Mark F. was fluid and ea I had a positive experience over all with my purchase at Dedham Automall. I'd specifically point out that my experience with Mark F. was fluid and easy. Though he was not my sales rep, formally speaking, only the one I turned to when communication post purchase went fuzzy with the one I did have. For the sake of letting people learn and grow I'll refrain from pointing fingers (or selecting the sales rep specifically here as I don't know who sees this review; and focus only on how Mark F. was great and he deserves such applaud. My final suggestion is that the company should look to improving how they communicate with their customers in the times we live in. It's great I can call a reps desk, but if they're message box is full (my experience) that helps no-one and is pivotal to maintaining communications. Secondly, on the topic of communication but with regards to emailings. I depend on communicating over email both because I don't get good phone service in my office and because I prefer getting written replies of acknowledgment when it comes to items we agree on in a purchase of this nature. That said, the team has emails, but the response time, grammar, and formality (of some individuals, not all) was lacking. I work in a position where communicating well in this digital form is not only necessary, but also speaks volumes about a person when they do it poorly. I have an appointment to get a couple small issues with the car taken care of (that were there pre-purchase) next week and Moe (in service) has been both professional and responsive in that process. I look forward to that going well. Lastly, a tip to those interested in extended warranties. I was not in a position to get one when I signed for the purchase (I needed to do more research on the plans they offered), but was unable to sit down with the representative when I came to get the car a couple days later. After following up with my sales rep (whom I'll remain anonymous) on my continued interest in purchasing a plan they replied (via email) with (and I quote) "It's too late" (this speaks to the lack of professionalism in emails I mentioned above). I remain confused as to why that is the case and look forward to more clarity and hopefully a different answer with an email I have out to Mark. More

i will definatly be back Easy & smooth transaction, Efe osagie gave me a great deal and was very professional, Found the exact car I was looking for and the manager Nell w Easy & smooth transaction, Efe osagie gave me a great deal and was very professional, Found the exact car I was looking for and the manager Nell where great made the paper work for me and Efe smiled made me felt like i new him forever great guys More

Great Experience with Romeo and Shawn I had a great experience at the Dedham Auto Mall due to Romeo's great assistance. The service I received was spectacular. I would recommend Dedham Aut I had a great experience at the Dedham Auto Mall due to Romeo's great assistance. The service I received was spectacular. I would recommend Dedham Auto Mall to anyone who is in search of a luxury car. More

Happy Happy Happy! Thank you Romeo for being patience with me. You made my purchase easier than I anticipated. You will see us again for our next car. Thank you Romeo for being patience with me. You made my purchase easier than I anticipated. You will see us again for our next car. More

Friendly and helpful dealership The sales man treated me very well and he was very clear and objective about everything. Very helpful and ready to help at anytime. I had a positive e The sales man treated me very well and he was very clear and objective about everything. Very helpful and ready to help at anytime. I had a positive experience with him. More

Great Sales Person Thank you Yaw, for not only selling me a car but also going your way help me with service that I needed after the sale. Thank you Yaw, for not only selling me a car but also going your way help me with service that I needed after the sale. More

I'm happy to do business with you guys I came here early in the morning , David was the first person I spoke with outside when I was looking at the cars . He was using his phone and he hang I came here early in the morning , David was the first person I spoke with outside when I was looking at the cars . He was using his phone and he hang up the phone just to help me . HE was helping and he even make me stay for a time I didn't come for . I didn't know when the time fly because he kept me so busy helping me and I feel like waiting more . The car wasn't here so when the car got here , he took me out for a test drive and explain to me all the incredible options that this car have I was like I love the car already . He makes me feel like I'm buying a car in one of the greatest car dealer . More