Autobahn USA Dedham

I entered into a purchase agreement for my vehicle, which went smoothly and quickly. When the salesperson went to get my check, I was told they could not process a check due to "end of year accounting issue went smoothly and quickly. When the salesperson went to get my check, I was told they could not process a check due to "end of year accounting issues." A general manager came out then and told me there was an error and they did not want my car. He offered no explanation. At this point I was uncomfortable with the proceedings and asked for my paperwork and keys. They then shredded the intake paperwork, returned my payoff and registration/license copy, and I left. I called to complain and was told the owner was in and out, and had no voicemail or email. I found this dealing extremely unprofessional and possibly illegal as we had entered an agreement but I was so uncomfortable I did not want to push the deal. More

Customer service was top notch. I think I would have rated it excellent if we would have received a little more for our trade; but other than that no concerns with the actual experience. I would definit rated it excellent if we would have received a little more for our trade; but other than that no concerns with the actual experience. I would definitely recommend the dealership to others. John was great to work with and very customer-service oriented. Excellent sales person! Neil was knowledgeable and experienced. He made the financial process clear and simple. Also, very easy to work with. More

i buy lexus rx350 from Dedham Auto Mall , but the car don't have a rear Headrest , tony and ron sign own me that thing , untill two month they not done order headrest for my car yet , i keep call they li don't have a rear Headrest , tony and ron sign own me that thing , untill two month they not done order headrest for my car yet , i keep call they lie or what i don't know ? they keep say i order i have to wait ,everyone take guess how long i can wait for my lexus rx 350 2010 Done ./. More

In general, buying a car - especially a used vehicle, is not often a pleasant experience. However, I found this dealership - and John, the salesperson who handled the transaction, made this experience as pa not often a pleasant experience. However, I found this dealership - and John, the salesperson who handled the transaction, made this experience as painless as possible. The vehicle was "as described" and was exactly as advertised on their website. John gathered as much information in advance as he could so that when I arrived to purchase the car, the total time spend in the dealership was a short as possible. The Director of Finance found me a very low interest rate for the loan which was set up prior to my arrival. And, much to my surprise, they continued to search for a lower interest rate so that when I purchased the car, I ended up with an even lower rate than originally agreed upon. John pointed out that two of the tires were worn and agreed to replace all four tires without getting into a protracted battle. As promised, the car was driven to the CT DMV, tagged and ready when I arrived. The only negative in the entire experience was the car was not cleaned prior to taking possession. However, given the overall pleasurable experience of dealing with the company and the fact that I saved literally thousands of dollars of the KBB value, it is difficult to complain. More

Romeo was very helpful and took care of me from start to finish. He got me in the right car and made sure it had all the features which were important to me finish. He got me in the right car and made sure it had all the features which were important to me More

Joe Tumbiolo was a pleasure to work with. Test drove a few cars without high pressure. Joe answered all questions and was very accommodating. Any maintenance issues were quickly addressed and fixed. Overa few cars without high pressure. Joe answered all questions and was very accommodating. Any maintenance issues were quickly addressed and fixed. Overall, easiest car buying experience, would highly recommend. More

I just had a great experience buying used Toyota RAV4. The sales person, John Paquette, was friendly, tactful, knowledgeable. He provided great service and made the whole experience much easier and more p The sales person, John Paquette, was friendly, tactful, knowledgeable. He provided great service and made the whole experience much easier and more pleasant than I expected. There were no pushing of any kind, no "used car dealer" talk. I will strongly recommend John to my friends should they be looking for a pre-owned vehicle. More

I went to Dedham Auto Mall with my father in the hopes of purchasing a car that day. We were both immediately welcomed by Romeo, who gave us a great experience. He was extremely kind and patient, since this purchasing a car that day. We were both immediately welcomed by Romeo, who gave us a great experience. He was extremely kind and patient, since this was my first time purchasing a car, and he was really outgoing, friendly, and knowledgeable. At the end of the day, my father and I left the dealership satisfied with our purchase and even more satisfied with the service that we received from Romeo and the rest of the staff. Thank you so much with a great experience! More

Liked the enthusiasm and understanding. In my first visit, really appreciated the salesperson easing a bit back when I expressed concern in talking with other people involved before deciding. The less visit, really appreciated the salesperson easing a bit back when I expressed concern in talking with other people involved before deciding. The less pressure put on and the intent to listen first are both important to me. Ironically, the more I'm pitched the car, the less I want to buy it. Thought my salesperson had some really good moments. Liked the laid back feel. More

A wise man once said... "Just buy the car already"... Thanks John for your patience. Thanks Tony for helping me realize the decision I needed to make. It was a great experience. already"... Thanks John for your patience. Thanks Tony for helping me realize the decision I needed to make. It was a great experience. More