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Autofair Ford of Haverhill

Haverhill, MA

Overview
Reviews
4.7
1,161 Reviews
Call Dealership (888) 874-2721
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501 Broadway

Haverhill, MA

01832

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Showing 1,161 reviews

September 20, 2025

Bill was very professional and provided prompt service. I would highly recommend. Excellent all around. More

by heathercardini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Crovo
Report | Print
September 20, 2025

Bill was very professional. A pleasure to deal with. Excellent service all around. Highly recommend. More

by heathercardini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
September 20, 2025

Jason Crovo was very professional and provided promt service. I highly recommend. Excellent all around. More

by heathercardini
Recommend Dealer
Yes
Employees Worked With
Jason
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Sep 22, 2025 -

Autofair Ford of Haverhill responded

Heather, thank you for the great review! We’ll pass along your kind words to Jason at AutoFair Ford of Haverhill. Have a great day!

September 12, 2025

Great job in a timely manner and great customer service. I like the videos shown about my inspection and explanations in review More

by Spratt88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill crovo
Report | Print
Sep 15, 2025 -

Autofair Ford of Haverhill responded

Thank you for the stellar review! We’re glad you enjoyed our service and inspection videos at AutoFair Ford of Haverhill. Safe travels!

August 30, 2025

Working with Justine in the service department was excellent. She was very polite and professional, and her communication was great. Truck was done when it was promised for the next day. More

by dgcoach24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine
Report | Print
Sep 02, 2025 -

Autofair Ford of Haverhill responded

We'll be sure to pass along your kind words to Justine. Thank you for choosing AutoFair Ford of Haverhill, we hope to see you again!

August 18, 2025

Bill in the service department does a great job His communication and understanding and honesty work for me thanks More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Aug 20, 2025 -

Autofair Ford of Haverhill responded

Doug, we’re delighted to hear Bill impressed you with his communication, understanding, and honesty! We’ll pass along your praise to him, and we hope to work with you again at AutoFair Ford of Haverhill. Safe travels!

August 08, 2025

Good attitude and costume service good goog good attitude good service good service good attention More

by Chicaboom0556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Crovo
Report | Print
Aug 11, 2025 -

Autofair Ford of Haverhill responded

Thank you for choosing AutoFair Ford of Haverhill, we appreciate your positive feedback!

August 06, 2025

I ordered a Ford Tonneau cover for my Ranger Raptor. Autofair Ford did a beautiful job on the installation. No complaints, but, I also ordered a replacement mirror lens for the driver’s side. Someone s More

by robert1389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom was great., Chris Gagnon, Daniel Cameron, Russell Parolisi, Kellsie Farnell
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Aug 22, 2025 -

Autofair Ford of Haverhill responded

Robert, thank you for sharing your feedback. I'm glad to hear the installation of your Tonneau cover went smoothly, but I apologize for the inconvenience with the mirror lens order. We aim to make every visit efficient and hassle-free, and I ask that you reach out if there's anything we can do to ensure a smoother experience going forward. Best, Adam Schreffler - General Manager - (978) 478-6220

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August 05, 2025

After spending an entire afternoon at the dealership, completing all the paperwork, including the bill of sale, they sold the car on me over the weekend because my Bank wouldn’t be able to send them the More

by Crystalromero0129
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sal and Benjamin
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Aug 22, 2025 -

Autofair Ford of Haverhill responded

Crystal, we are sorry to hear you feel upset with us. This is a great opportunity to review our deposit policy. We do not accept deposits. Our vehicles are listed for sale on our website and many third-party sites. If another customer found a vehicle they liked on our website and came down to see it, only to discover it had a deposit on it. They would feel misled and probably never consider us in the future. Any agreement made here requires payment in full at the time of sale. In Crystal's case, she wanted to use a lender we work with daily. We offered her the same rate through the same bank, and she declined, insisting on waiting 3-5 days. It was early enough in the day, Crystal could have driven less than 8 miles to her lender and secured funds, and finalized the agreement. That option was also declined. Our policy was clearly explained by one of our managers, and no deposit was accepted by the dealership. The vehicle would remain for sale until full payment is received. It is unfortunate that we were unable to secure Crystal's business or part amicably. We wish her the very best in finding another vehicle and hope she considers us again down the road.

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July 31, 2025

Unfair trade appraisal for my 2017 escape sel should have been better will consider other options next time buying a new car More

by fattboy4477
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Jonathan Giordano
Report | Print
Aug 01, 2025 -

Autofair Ford of Haverhill responded

Greg, I am sorry to hear you feel the trade value we gave was unfair. I understand you did not believe the 2017 Escape needed as much work as it did. Rear trailing arms are a common issue with this model and with 99,410 miles, it also needed rear shocks, four new tires, and all new lug nuts. We also always change the oil, engine filter, cabin filter, and wiper blades. We spent $3,967 in reconditioning and listed the vehicle for a modest profit. Also please consider that most shoppers will negotiate our list price. Just because we post a price, it does not mean it will sell for that. Greg, you are a great guy and I know you appreciated Steve throughout the process. Please give me a call to discuss further; my direct is 978-478-6220. Best, Adam Schreffler - General Manager

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