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Autofair Ford of Haverhill
Haverhill, MA
1,147 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,147 reviews
November 30, 2015
Easy, fun, and worry-free. Working with Jena Bucknam made buying our new truck an enjoyable experience. From my first email, she was personable, knowledgeable, and always fast t Working with Jena Bucknam made buying our new truck an enjoyable experience. From my first email, she was personable, knowledgeable, and always fast to reply. She went far above and beyond the normal customer-service expectations, working diligently to find the exact truck we were searching for and answer all the questions we had. Jena even went so far as to make sure that a friendly and helpful salesperson was waiting to work with us when we arrived at the dealership. Although we're from central New Hampshire, we drove to Haverhill because of the quality attention we got from day one. From start to finish, our experience at AutoFair in Haverhill was enjoyable and stress-free, thanks in large part to Jena. More
by newdiesel
Employees Worked With
Jena Bucknam, Erica Sackrison, Viviana Ruge
November 21, 2015
Amazing staff We had a great experience at Auto Fair. Steve Z was our sales agent and was awesome. The staff and him were able to accommodate our crazy schedule an We had a great experience at Auto Fair. Steve Z was our sales agent and was awesome. The staff and him were able to accommodate our crazy schedule and was so helpful. I would highly recommend them to everyone. More
by Happy customer
Employees Worked With
Steve Zappala
November 18, 2015
Excellent overall experience. No hassle, no pressure through the entire process. Scott Brunquell was helpful, friendly and professional. He was very thorough, explaining everything No hassle, no pressure through the entire process. Scott Brunquell was helpful, friendly and professional. He was very thorough, explaining everything about the car on the test drive, and when the car was delivered. Everyone at the dealership was smiling and eager to help. A refreshing change from most places. Would definitely return when another vehicle is needed. More
by sclark55
Employees Worked With
Scott Brunquell, Rafael Pabon
November 12, 2015
services of the saleman After searching for a value used car for about a month, I did my final stop here and I had a great saleman who had helped me tremendously to get my de After searching for a value used car for about a month, I did my final stop here and I had a great saleman who had helped me tremendously to get my deal went through, Landy Tyler. He was polite and courteous to the customer. I would find him again if I look for another car. Do your last stop here at the Auto Fair Ford at Haverhill. Friendly atmosphere and great salesmen and women. Landy is the guy. More
by rithy
Employees Worked With
I had an appointment set by Kimberly and Landy was the one who did the sale for me. He was great and he is great salemen., Landy Tyler, Kimberly Almonte
November 06, 2015
"you gotta check them out....." Kind, gentle, easygoing, very caring -did whatever it took to enable me to walk away with a brandnew ruby red car at an extraordinary price!!! Kind, gentle, easygoing, very caring -did whatever it took to enable me to walk away with a brandnew ruby red car at an extraordinary price!!! More
by jojomojo
Employees Worked With
schavon the one who bartered the deal , Landy Tyler
November 06, 2015
AWESOME EXPERIENCE I had a awesome experience recently in purchasing a car from auto fair ford in haverhill the staff where friendly and very helpfull in helping me purc I had a awesome experience recently in purchasing a car from auto fair ford in haverhill the staff where friendly and very helpfull in helping me purchase a car i could afford i esp wish to thank my sales person Stephanie Ringland for making everything go smoothly and for all her help thank you.... More
by slamb69
Employees Worked With
Stephanie Ringland, Kimberly Almonte
November 03, 2015
unbelievable service I received a phone call this past July to see if I'd like to trade my 2010 Ford Edge in for a newer model so I went to check it out to see if it would I received a phone call this past July to see if I'd like to trade my 2010 Ford Edge in for a newer model so I went to check it out to see if it would be worth it. I worked with Landy, who was amazing. He was so patient with me and really respected that I wanted to keep my payments the same. He showed me several different vehicle options as well as different payment options. I now live in Methuen so in order to get the car registered he had to take the trip to Merrimack and we made it in the knick of time before it closed! Above and beyond :) I am currently getting my first oil change and he popped in to see how everything was going with the car! The servicemen are great as well, so friendly and always do a great job! I also want to give credit to Jena, who mailed my employee ID to me because it fell off and saved me a trip! More
by jallen52
Employees Worked With
Jena Bucknam, Landy Tyler
October 22, 2015
Good experience They were on top of everything - ordered me a new car when the one they tried to get for me wasn;t available. Quick turnaround They were on top of everything - ordered me a new car when the one they tried to get for me wasn;t available. Quick turnaround More
by brinkley
Employees Worked With
Scott Brunquell
October 21, 2015
Horrible customer service We went in to see if there was a new truck in our price range. They searched high and low and said they found one that they would have to get brought We went in to see if there was a new truck in our price range. They searched high and low and said they found one that they would have to get brought in, all they needed was a small deposit which was guaranteed refundable. I wouldn't complain about the initial service but they definitely tried there best to "save the sale". Well, they weren't able to find the truck, supposedly got sold or something. We decided to hold off on buying a new vehicle. It's been a week now and I have had to call 4 times to try and get my deposit back. It still not refunded yet!!!!!! Gonna try to attempt again. Update-after posting this review, I received quick, courteous, expedited service. Why does it take a 5 days, including weekends, to get someone to respond to my phone calls. More
by truckbuyer
Employees Worked With
Erica Sackrison
October 20, 2015
letting go. starting anew I would like to start by saying i am not big on change. i find something that is reliable and doesn't let me down i will stick with it. this was my 19 I would like to start by saying i am not big on change. i find something that is reliable and doesn't let me down i will stick with it. this was my 1998 f250. loved this truck and all it did for me. even though things on the truck would wear down, the heart of the truck(powertrain) remained steadfast and true. but at some point you have to realize that some change can be good and the folks at autofair of Haverhill made this transition easy. from the selection to the salesperson (scott brunquell) to the closing of the deal everything was made easy at autofair. i would not hesitate to recommend autofair to anyone who is looking to purchase a new vehicle. still have a little separation anxiety from my old reliable, but driving my new 2015 f150 is making it much easier. More
by drknow
Employees Worked With
Scott Brunquell, Rafael Pabon
