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Autofair Ford of Haverhill

Haverhill, MA

4.7
1,187 Reviews

501 Broadway

Haverhill, MA

01832

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Showing 1,187 reviews

July 03, 2015

Great and easy experience! First off I would like to say autofair Ford of Haverhill was a breath of fresh air in the car buying world. It was the easiest car buying process I'v More

by Jbragan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jena Bucknam
Jul 04, 2015 -

Autofair Ford of Haverhill responded

Dear Jbragan1, Thank you for taking the time to share your comments and feelings about our dealership, in particular Jen Pineo. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback! Sincerely, Jena Bucknam Internet Sales Manager

June 28, 2015

3 hrs there told by manager no deal Met with Ryan today, to see if we can make a deal to purchase a pick up truck I told him our limit for monthly payment on a truck. He told us he can d More

by Haz123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan
Jun 28, 2015 -

Autofair Ford of Haverhill responded

On behalf of AutoFair Ford of Haverhill, I would like to apologize for your frustrating experience with our sales department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Sincerely, Juan Banos General Sales Manager AutoFair Ford of Haverhill 978-478-6230 jbanos@autofair.com

Jun 28, 2015 -

Haz123 responded

I'm am confused at what happened yesterday I had a great conversation with Ryan through out our time there which was about 3 hrs. So i thought we would have a deal I think Ryan thought so to .until the manager came over this was very concerning to us that we spent three hrs there and were told were nuts if we think we can get the truck for our monthly payment of 425, we never even negotiated any price on the truck I also told them I had a co sighner if needed with 850 credit and he said in my case it doesn't matter so as you already have read previous message on this issue, how does one argue with a customer over this when all he had to say is I can't work the numbers for you but I have other vehicles you can look at. Then to scare my wife and child is absolutely ridiculous.by acting in a manner of agresion. Ask Ryan about our time there, there was no drama we just wanted to buy a truck in our budget used or new we were told many time no problem and I was able to do it without another person sighing, just crazy we have no desire to visit Autofair again even though we have bought there before in Manchester . This is by no means Ryan's issue he was great unfortunately autofair didn't make it happen.

Jun 29, 2015 -

Autofair Ford of Haverhill responded

Hello Mr. Hassam, my name Is Larry Tentarelli, I am the General Manager at AutoFair Ford in Haverhill. I am very sorry to read about your experience here on Saturday. I sincerely apologize that our Sales Manager did not handle you in the most professional way. Every customer is very important to us, and needs to be treated with the utmost respect. I would like to talk to you further when you have a chance. I reached out to you by phone. Please call me at your convenience at 603-478-6220. Thank you for your time.

June 25, 2015

monthly sales quota ! all this dealership cares about is meeting their monthly sales quota they promise you anything to sell a car was told I could pickup car next day b More

by mb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
no longer there !
Jun 27, 2015 -

Autofair Ford of Haverhill responded

On behalf of AutoFair Ford of Haverhill, I would like to apologize for your frustrating experience with our sales department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Sincerely, Larry Tentarelli General Manager AutoFair Ford of Haverhill 978-478-6220 lt@autofair.com

June 16, 2015

Great deal. Wonderful saleswoman. Samantha Dominick was very knowledgeable and was not pushy. Sam and John worked very hard to get us to the price that we needed to be able to afford o More

by hmartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2015 -

Autofair Ford of Haverhill responded

Dear hmartin, It’s great to hear that your visit with us earned a 5-start rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for nicer feedback and thank you for taking the time to share it! Many happy miles! Jena Bucknam Internet Sales Manager

June 12, 2015

They Beat Quirk Jason helped us find the right car at the right price. He is very friendly, professional and worked hard to get us in the right car. He's a team playe More

by C.H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Mora
Jun 12, 2015 -

Autofair Ford of Haverhill responded

Dear C.H., We appreciate you choosing AutoFair Ford Haverhill as we recognize that you had many different dealers to choose from. I will make sure that Jason and the team know how pleased you are with their service. Once again, welcome to the AutoFair Ford Haverhill family and we sincerely hope you enjoy every single mile in your new vehicle! Sincerely, Jena Bucknam Internet Sales Manager

June 11, 2015

Internet Staff & Sales Top Notch I started all my research online and was finally able to find the car I wanted. I spoke with Jenna a few times before visiting the dealership and she More

by Newfordforme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jena Bucknam
March 12, 2015

Superb Buying experience I drove in to test drive a vehicle we were interested in. I hate buying cars because I find it stressful. Our sales person was Todd Jones. He put us c More

by Barbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Jones, Todd Jones
Apr 03, 2015 -

Autofair Ford of Haverhill responded

Thank you for your kind words and thank you very much for your business. We know you will enjoy many happy miles in your new vehicle.

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