Autofair Ford of Haverhill

The service rep, Tom Stubbs, greeted me immediately after I pulled into their garage. He was very friendly and knowledgeable when I asked in about my 4 wheel drive. I was in for an oil change and they di I pulled into their garage. He was very friendly and knowledgeable when I asked in about my 4 wheel drive. I was in for an oil change and they discovered the engine filter needed changing. Something I do not recall ever doing. The vehicle went through an inspection by a trained Ford mechanic for which I am grateful. I was able to decide after Tom came to the waiting area and explained the problem. I feel that the oil change and engine filter were reasonably priced. The waiting area with free coffee is very comfortable and clean. Thank you again Tom and the Ford dealership for treating customers right. More

Had a great experience with AutoFair 5/17. Service Was great and my Customer Service Representative Tom Stubbs was excellent. Service Was great and my Customer Service Representative Tom Stubbs was excellent. More

Bill was very cooperative and the service was good. I had a conversation with a salesman Oscar who was very informative. I had a conversation with a salesman Oscar who was very informative. More

Bill was awesome to deal with. Very responsive and detailed. He processed my repair quickly and efficiently. Thanks! Very responsive and detailed. He processed my repair quickly and efficiently. Thanks! More

Chris and Bill have continued to work with me on the repairs due to the recall on my car ... repairs due to the recall on my car ... More

This is a great dealership. I have been servicing my car here since I bought it here. I usually call Tom Stubbs and in the service department and he always makes sure to make my I have been servicing my car here since I bought it here. I usually call Tom Stubbs and in the service department and he always makes sure to make my appointments on a day that’s convenient for me. He explains what needs to be done and the prices so that I can plan as well. He treats me with respect and also gives me a heads up on other things that may need to be done in the future as too. More

I asked for quick service because my day was busy and he was able to get it done was able to get it done More

Service department is fantastic! !!!! Had a couple recalls., fast,pleasant,amazing!!! Got a sticker too. !!!! Had a couple recalls., fast,pleasant,amazing!!! Got a sticker too. More

I went into test drive a car and was sold immediately based on my sales person, Colin Figueiredo. There was no pressure no tactics no foolishness he was just very kind. He answered lots of questions, P based on my sales person, Colin Figueiredo. There was no pressure no tactics no foolishness he was just very kind. He answered lots of questions, Provide me with lots of information about the FordPass and incentives. He showed me all the features of the car with great detail. Colin came in on his day off to make sure everything went well. He called twice since the purchase to follow up to make sure I didn't have any outstanding questions and to make sure that I enjoyed the vehicle. He Is an absolute gem, such a well mannered young man. I would highly recommend him to anyone More

Not happy with resolving the issue . I paid for the parts and service the amount I was asked for and I still have the same issue I paid for the parts and service the amount I was asked for and I still have the same issue More