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Autofair Ford of Haverhill

Haverhill, MA

4.7
1,166 Reviews

501 Broadway

Haverhill, MA

01832

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Showing 1,166 reviews

August 18, 2025

Bill in the service department does a great job His communication and understanding and honesty work for me thanks More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Aug 20, 2025 -

Autofair Ford of Haverhill responded

Doug, we’re delighted to hear Bill impressed you with his communication, understanding, and honesty! We’ll pass along your praise to him, and we hope to work with you again at AutoFair Ford of Haverhill. Safe travels!

August 08, 2025

Good attitude and costume service good goog good attitude good service good service good attention More

by Chicaboom0556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Crovo
Aug 11, 2025 -

Autofair Ford of Haverhill responded

Thank you for choosing AutoFair Ford of Haverhill, we appreciate your positive feedback!

August 06, 2025

I ordered a Ford Tonneau cover for my Ranger Raptor. Autofair Ford did a beautiful job on the installation. No complaints, but, I also ordered a replacement mirror lens for the driver’s side. Someone s More

by robert1389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom was great., Chris Gagnon, Daniel Cameron, Russell Parolisi, Kellsie Farnell
Aug 22, 2025 -

Autofair Ford of Haverhill responded

Robert, thank you for sharing your feedback. I'm glad to hear the installation of your Tonneau cover went smoothly, but I apologize for the inconvenience with the mirror lens order. We aim to make every visit efficient and hassle-free, and I ask that you reach out if there's anything we can do to ensure a smoother experience going forward. Best, Adam Schreffler - General Manager - (978) 478-6220

August 05, 2025

After spending an entire afternoon at the dealership, completing all the paperwork, including the bill of sale, they sold the car on me over the weekend because my Bank wouldn’t be able to send them the More

by Crystalromero0129
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sal and Benjamin
Aug 22, 2025 -

Autofair Ford of Haverhill responded

Crystal, we are sorry to hear you feel upset with us. This is a great opportunity to review our deposit policy. We do not accept deposits. Our vehicles are listed for sale on our website and many third-party sites. If another customer found a vehicle they liked on our website and came down to see it, only to discover it had a deposit on it. They would feel misled and probably never consider us in the future. Any agreement made here requires payment in full at the time of sale. In Crystal's case, she wanted to use a lender we work with daily. We offered her the same rate through the same bank, and she declined, insisting on waiting 3-5 days. It was early enough in the day, Crystal could have driven less than 8 miles to her lender and secured funds, and finalized the agreement. That option was also declined. Our policy was clearly explained by one of our managers, and no deposit was accepted by the dealership. The vehicle would remain for sale until full payment is received. It is unfortunate that we were unable to secure Crystal's business or part amicably. We wish her the very best in finding another vehicle and hope she considers us again down the road.

July 31, 2025

Unfair trade appraisal for my 2017 escape sel should have been better will consider other options next time buying a new car More

by fattboy4477
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Jonathan Giordano
Aug 01, 2025 -

Autofair Ford of Haverhill responded

Greg, I am sorry to hear you feel the trade value we gave was unfair. I understand you did not believe the 2017 Escape needed as much work as it did. Rear trailing arms are a common issue with this model and with 99,410 miles, it also needed rear shocks, four new tires, and all new lug nuts. We also always change the oil, engine filter, cabin filter, and wiper blades. We spent $3,967 in reconditioning and listed the vehicle for a modest profit. Also please consider that most shoppers will negotiate our list price. Just because we post a price, it does not mean it will sell for that. Greg, you are a great guy and I know you appreciated Steve throughout the process. Please give me a call to discuss further; my direct is 978-478-6220. Best, Adam Schreffler - General Manager

July 29, 2025

The sales man was extremely knowledgeable and patient explaining how everything works he also was pleasant to work with More

by d.a.vigneau
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Collin Figueiredo
Jul 30, 2025 -

Autofair Ford of Haverhill responded

We’re delighted to hear this feedback about our team! Thank you for choosing AutoFair Ford of Haverhill and for sharing your experience.

July 24, 2025

Colin was very knowleaudible about the 2025 Ford Maverick that I bought showed me a lot of interesting features that I would never have figured out on my Own, thank you Colin you are awesome. More

by bissonrichard51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin is the only name I remember but the lady who did the paper work was very kind and considerate and the other man was also very nice
Jul 24, 2025 -

Autofair Ford of Haverhill responded

Thank you for sharing your experience with Colin! We're glad he was able to help you understand all the features of your 2025 Ford Maverick. Enjoy the ride, and we’ll see you next time at AutoFair Ford of Haverhill.

July 16, 2025

This was one of the smoothest and most successful car buying experiences I've ever had. This is the third vehicle I've purchased in my life and this was by far the easiest. From the top down, Adam, Pedro More

by theodorercoxiii
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin, Adam, Pedro
Jul 18, 2025 -

Autofair Ford of Haverhill responded

Thank you for choosing AutoFair Ford of Haverhill and for sharing your kind feedback on Adam, Pedro, Colin, and Adam! It was a pleasure working with you, and we hope to welcome you back in the future. Safe travels ahead!

July 01, 2025

They were very helpful and easy to deal with. They were able to answer any questions More

by Ameier0825
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve zappalla, Olivia
Jul 02, 2025 -

Autofair Ford of Haverhill responded

Thanks for the awesome review of AutoFair Ford of Haverhill!

June 26, 2025

Great experience. Oscar was fantastic and so was everybody else. I will definitely recommend this dealership. More

by Boston2176
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar, Jonathan Giordano
Jun 26, 2025 -

Autofair Ford of Haverhill responded

Thank you for the glowing review! We're glad to hear that Oscar and our team at AutoFair Ford of Haverhill provided a great experience. We appreciate your recommendation and look forward to serving you again in the future!