Autofair Ford of Haverhill

I had a safety recall on my car and tried contacting other dealers. I was told I could be seen in March by the other dealers. I contacted AutoFair in Haverhill and they were fantastic and could get other dealers. I was told I could be seen in March by the other dealers. I contacted AutoFair in Haverhill and they were fantastic and could get me in almost immediately. They kept me updated and respected my time. More

My rating of 4 stars has more to do with my purchase than any service issue. Their 102 point check should cover everything on the vehicle especially when reselling a pre-owned car or truck. Their service de any service issue. Their 102 point check should cover everything on the vehicle especially when reselling a pre-owned car or truck. Their service dept was quick, precise, and kept me informed during my most recent visits. If I have a need to visit the service department in the future the only hesitancy I'd have would be travel distance. More

Pleasant to deal with. Roberto was very polite a courteous.. The waiting area was very clean. Roberto was very polite a courteous.. The waiting area was very clean. More

Easy to schedule appointment. Friendly service people. Xxx xxxxx xxx xxx xxx xxx xxxx xxxx Friendly service people. Xxx xxxxx xxx xxx xxx xxx xxxx xxxx More

Dealership is very clean and all salesman are friendly. Sales Manager is out and about talking with customers. Sales Manager is out and about talking with customers. More

I am loyal to AutoFair Ford because the in-house work is always done perfectly. They have great technicians. I always work with Justine, the best customer service rep in the industry!! She is a star! She ke always done perfectly. They have great technicians. I always work with Justine, the best customer service rep in the industry!! She is a star! She keeps me informed every step of the way about the progress on my vehicle’s service issues and is very knowledgable about the vehicles. She is a delight to work with. She is an AutoFair Superstar!🤩 More

They are dishonest and don’t know how to work on vehicles. I told them that I just wanted the recalls done and not to take appointment if they didn’t have the parts. They took appointment just to qu vehicles. I told them that I just wanted the recalls done and not to take appointment if they didn’t have the parts. They took appointment just to quote me thousands in unrelated repairs while parts are a two month wait. I dealt with xxxxxxxxxx and some bad people when I worked for the government, Autofair Fords service department is worse than anyone I’ve ever come across. Their service department in my opinion is incompetent, dangerous, and I suspect some tomfoolery if anyone back there is ASE certified. They are the epitome of shady dealerships.. I caught them in over a dozen lies. Shame on them, I hope their dark hallway walks to the bathroom at night is full of legos on the floor. More

Great job as always just wish it didn’t cost so much but knock on wood my car is running good again This time Justine took care of me she did a great job knock on wood my car is running good again This time Justine took care of me she did a great job More

I needed a routine oil change. They were prompt in adhering to the appointment time, got the oil change done and fixed a leaky tire, within an hour. They were prompt in adhering to the appointment time, got the oil change done and fixed a leaky tire, within an hour. More

In and out no issues, Bill was excellent as usual 10 out of 10 service. of 10 service. More