Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Autofair Ford of Haverhill
Haverhill, MA
1,134 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,134 reviews
November 09, 2022
My brand new F350 diesel platinum broke down I called three dealerships no one would help me I finally called auto fair spoke with Chris he sent out a technician while I was broken down on the side of th three dealerships no one would help me I finally called auto fair spoke with Chris he sent out a technician while I was broken down on the side of the road and fixed my truck I was back up and running in less than 45 minutes More
by bossman716
Employees Worked With
Chris Gagnon
November 03, 2022
Chris, my service advisor is always pleasant , courteous, friendly and goes out of his way to ensure complete satisfaction with the service I receive A total asset to Autofair Ford of Haverhill friendly and goes out of his way to ensure complete satisfaction with the service I receive A total asset to Autofair Ford of Haverhill More
by Joe K
Employees Worked With
Chris Gagnon
October 28, 2022
Chris and his team in the Service Dept are great people to work with. Either routine maintenance or when something goes wrong, they’ve helped me out and got things fixed up asap. to work with. Either routine maintenance or when something goes wrong, they’ve helped me out and got things fixed up asap. More
by gregie69
Employees Worked With
Chris Gagnon
October 22, 2022
Horrible customer service! Once the sale is made, the sales staff all the way up to upper management wants nothing to do with you. They don’t return phone calls or emails. Ve Once the sale is made, the sales staff all the way up to upper management wants nothing to do with you. They don’t return phone calls or emails. Very disappointing experience. Won’t buy from Autofair again! I would like to say Chris from the service department was superb! Great customer service from him and only him. More
by B’s
Employees Worked With
Felix Gomez, Chris Gagnon
October 07, 2022
Desperate Dishonest Dealer. I have purchased from this dealership chain multiple times and this last one will forever be my last one. I purchased a 2021 Mustang Mach-E new I have purchased from this dealership chain multiple times and this last one will forever be my last one. I purchased a 2021 Mustang Mach-E new in June of 2021, when I arrived with my check from the bank the Salesman, now the manager Jonathan, tried to changed the deal, saying the deal was only valid if I used their financing. After walking away, he agreed to honor the deal at the agreed upon price. I enjoyed the car so much, I decided to pre-order a premium extended range. Placed my order online, and the order was confirmed with these guys. After placing my order, ford increased the price of the Mach-E. I was assured thru Ford corporate via phone and chat, as well as Jonathan at the dealership multiple times that my price protection was indeed in and once the car arrived “its all handed on our end” as he stays. After 11-months of waiting the Mustang Mach-E arrives and I got to pick it up, and surprise not only will they not honor the price protection, they had an additional $700 sleezy dealer fee on-top of the doc fees and other BS. This resulted in me paying about $3K more than I was expecting and not being grandfathered into the finance promos either. I purchased in cash so that they wouldn’t benefit from any kick-back they would get from the bank on financing and sold my trade-in private sale so they wouldn’t get that either. What this dealership wanted to happen was make my buying experience so bad that I walk away from the deal so they could mark this car up $20-30K over MSRP for some other sucker. All Mach-E, F150 Lightning, and broncos on the lot are listed $20-30K over MSRP. What I believe they did, with me still buying the car, they filed the “smart Vincent” and pocketed the difference. It was a desperate dishonest way to treat any customer, let alone a repeat buyer. I will not buy here, or any AutoFair and will advise anyone looking for a car to avoid these guys. More
by narmstrong79
Employees Worked With
Jonathan Giordano
October 07, 2022
Chris, my service advisor was very pleasant and accommodating when I brought my vehicle in for service. I have been dealing with Chrisnfor a number of years now, and he Is a tremendous asset to Au accommodating when I brought my vehicle in for service. I have been dealing with Chrisnfor a number of years now, and he Is a tremendous asset to AutoFair For of Haverhill More
by Joe K
Employees Worked With
Chris Gagnon
September 19, 2022
Always great service always helps me out when I need trouble I don’t even have to call I just drive into service and now you have a great service the team there I want to thank you for all your help and trouble I don’t even have to call I just drive into service and now you have a great service the team there I want to thank you for all your help and never got annoyed you always got things done for me I appreciate it thank you Salvatore Lentini 2021F150 crew cab More
by Salco1951
Employees Worked With
The service team great bunch other people doing a great job, Chris Gagnon, Daniel Cameron, Russell Parolisi, Kellsie Farnell
September 17, 2022
I brought my 18 Escape for oil change and to show them that the paint is peeling by my windshield again they had me car ready within an hour and will let me know about the paint on Monday that the paint is peeling by my windshield again they had me car ready within an hour and will let me know about the paint on Monday More
by Pam
Employees Worked With
Russell Parolisi
