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Autofair Ford of Haverhill

Haverhill, MA

Overview
Reviews
4.7
1,196 Reviews
Call Dealership (888) 874-2721
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501 Broadway

Haverhill, MA

01832

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Showing 1,196 reviews

July 05, 2023

Justine was my service contact and made a difficult situation totally comfortable. She was able to coordinate all the issues and made me a service customer from now on. The service area was clean an More

by stacky
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine, Chris Gagnon
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Jul 05, 2023 -

Autofair Ford of Haverhill responded

Thank you for the positive review! We're glad to hear that Justine provided excellent service and made your experience comfortable. Our team at AutoFair Ford of Haverhill is here to assist with any future needs. Have a great day!

July 01, 2023

Fredy and the rest of the staff were extremely helpful and I'm very grateful. More

by autumncalabria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fredy, liv, Jonathan Giordano, Ercan Alparslan
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Jul 03, 2023 -

Autofair Ford of Haverhill responded

We're elated that Fredy and the AutoFair Ford of Haverhill Team hit the mark with accommodating assistance! Thanks for the great review!

June 26, 2023

Took me early for a last minute oil change and kept me informed of status while I was waiting on More

by TR_Jordan
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tom Stubbs
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Jun 27, 2023 -

Autofair Ford of Haverhill responded

Thank you for the review! We appreciate your business and hope to see you back again at AutoFair Ford of Haverhill!

June 20, 2023

There’s been a big turn around in treating customers and it’s been good More

by Mello5456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Pierce
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Jun 20, 2023 -

Autofair Ford of Haverhill responded

Thank you for this feedback! We are glad to hear that you have enjoyed working with us. Drive safely, and we hope to see you again at AutoFair Ford of Haverhill!

June 16, 2023

Amazing service. The people in the service bay and at the desk are wonderful! Always a pleasure 😃 More

by pixmainly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felix Gomez, Chris Gagnon, Daniel Cameron, Russell Parolisi, Kellsie Farnell
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Jun 19, 2023 -

Autofair Ford of Haverhill responded

The pleasure is all ours! Thank you for sharing this glowing praise for the team at AutoFair Ford of Haverhill. Until next time!

June 09, 2023

Went in for routine service today. The staff were all very kind and accommodating. The service was done professionally and in a timely manner. Great experience. 10 stars More

by Pgreene33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Cameron, Kellsie Farnell
Report | Print
Jun 09, 2023 -

Autofair Ford of Haverhill responded

We appreciate you taking the time to share your positive experience! It's wonderful to hear that our staff at AutoFair Ford of Haverhill were accommodating and provided professional and timely service during your routine visit. Thank you for choosing us for your automotive needs.

June 09, 2023

Kayla was very helpful during the service visit. I was out in a timely manner. The technicians are very good and have always done good work on my car. More

by jamessalemrph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kayla, Baglio
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Jun 09, 2023 -

Autofair Ford of Haverhill responded

We're delighted to hear that you enjoyed working with Kayla and our team at AutoFair Ford of Haverhill! Thank you so much for the supportive feedback.

June 06, 2023

I called for an appointment and got one the same day. My fan that cools the engine would not shut off. Was very appreciative of the quick appointment! More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Cameron
Report | Print
Jun 07, 2023 -

Autofair Ford of Haverhill responded

Thanks for sharing this positive experience you had at AutoFair Ford of Haverhill, Susan! It's great to know that we were able to accommodate you and get your issue resolved with your fan. Drive safely!

June 06, 2023

All were extremely courteous & very helpful. They got me done in a timely fashion thank you very much. More

by Scott Cole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Cameron
Report | Print
Jun 07, 2023 -

Autofair Ford of Haverhill responded

We appreciate you sharing your positive experience with us, Scott. It's great to hear that our team at AutoFair Ford of Haverhill was courteous and helpful while getting your vehicle serviced promptly. Thank you for choosing us, and we hope to see you again down the road.

June 03, 2023

I was going to wait to write a review but I kept getting hounded to leave one. Two service visits for connectivity issue - unfortunately dealer doesn’t understand how to fix and apparently doesn’t check t More

by erik
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jul 13, 2023 -

Autofair Ford of Haverhill responded

Erik, thank you for sharing your experience. We aim to provide our customers with the highest level of service and satisfaction, and it's disappointing to hear that we let you down. I will be working with Ford's support team to better understand if it is a technical misunderstanding, training, necessary instrument upgrades, or some combination of the three. Thank you for bringing your experience to our attention, Adam Schreffler

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