Autofair Ford of Haverhill

My overall experience was acceptable with the exception of the price for an oil change and tire rotation being much higher than your competitors. May not return. of the price for an oil change and tire rotation being much higher than your competitors. May not return. More

Brought the car in for an odd noise from the breaks. Took a tech, Roland I think, for a ride where he acknowledged something didn’t sound right. Car was examined to determine the brake assemblies looked good a tech, Roland I think, for a ride where he acknowledged something didn’t sound right. Car was examined to determine the brake assemblies looked good but the calipers may need servicing which could be the root cause of the noise. Agreed to have them cleaned/lubed etc and had the car back within an hour. So far, we are noise free. Great overall experience. Since I cannot elaborate under the question below about discounted pricing on parts/labor, I’ll add it here. $150 isn’t a lot to pay for the service I got. BUT, I just bought the car 7 months ago from your sister location in Manchester NH. I haven’t even put 5K miles on it. No long trips, no off roading etc. This type of repair/service should not be necessary at this point. Inclement weather has been minimal and as said, with minimal driving it’s something I truly believe should have been discounted. I understand it’s a wear n tear issue and isn’t covered by a warranty but you should have offered a minimum 25% discount, more fairly a 50% discount based on how long I’ve had the vehicle. Otherwise I don’t think discounts are necessary for normal services and it’s associated labor. At the end of the day I’m happy and appreciative of the job done and friendliness of the staff. Thank you. More

Brought my 2017 Ford Explorer in for a recall. Daniel and the team did a great job on my car. During the recall they found that my rear brakes were beyond worn and for safety reason should be replaced. Dan s the team did a great job on my car. During the recall they found that my rear brakes were beyond worn and for safety reason should be replaced. Dan showed me the worn parts when I picked my vehicle up and explained why they needed to be replaced. Daniel and the team at AutoFair Ford did an excellent job. I will be back!! More

I had a great experience with the service department. Matt was excellent! I would highly recommend them to anyone. I will be back for my next service needs. Matt was excellent! I would highly recommend them to anyone. I will be back for my next service needs. More

Went in for an oil change and a couple of other concerns and they got me in and out in a timely manner 👍!! Thank you !! and they got me in and out in a timely manner 👍!! Thank you !! More

My first experience with the service department was very positive. They were able to diagnose the problem and replace the sensor under warranty. Jesse went the extra mile and moved my car over for its in positive. They were able to diagnose the problem and replace the sensor under warranty. Jesse went the extra mile and moved my car over for its inspection all within the window of time I had. More

They did a good job and I didn’t have to wait long. The customer service ( Daniel) was great, and the place was very clean. customer service ( Daniel) was great, and the place was very clean. More

Chris was quick, efficient and very good communicating. Had me out of there in less than 90 minutes. Would like,yo see some coffee brought back Had me out of there in less than 90 minutes. Would like,yo see some coffee brought back More

Exceptional service. Pleasant and helpful staff. Exceptional service. Pleasant and helpful staff. Comfortable area to wait while service was completed. Convenient location. Easy to pull into Exceptional service. Pleasant and helpful staff. Comfortable area to wait while service was completed. Convenient location. Easy to pull into garage to avoid inclement weather. More

Very friendly and efficient from the time I pulled in and very informative about my service from start to finish very professional will definitely come back again. Edwin Alcatraz was excellent he should be very informative about my service from start to finish very professional will definitely come back again. Edwin Alcatraz was excellent he should be a very valued employee and Recognized as such!!! More